Bought a Hohner "Flexrack" Mouthorgan Holder off them at a cheaper price than on all other sites (even including the postage). Excelent item dispatched exactly as described on their website... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I place and order on this website, order came but was return to them saying i refused the package, never even set my eyes on the package, now have been waiting for weeks for a refund no respond, custo... See more
Returned a item I thought was broken after a couple of days and they sent it back with no repairs because it was out of battery and worked with the right power adapter (which they did not give) then w... See more
Really quick response in answering a query, item was shipped at the first opportunity and arrived within the advised maximum working days for delivery . Product was as per the advice and at a price wh... See more
Company replied
Company details
Written by the company
Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.
Contact info
Mezi Vodami 23, 143 00, Praha 4, Czech Republic
- communication@kytary.co.uk
- www.kytary.co.uk
3.3
Average
832 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Unfortunately my guitar was damaged in transit (no fault from Kytary - just an accident on the courier's part)
The customer service team were very helpful and had the guitar picked up immediately. I have just received the replacement with no issues at all.
Kytary followed through on their policies and were a pleasure to deal with.
16 December 2020
Reply from Kytary
Hello Freya, thank you very much for your review. We were glad to be at your service and that we could help you with the issue. We hope you will shop with us again in future. Tomas
Worst gear buying experience, ever!
I bought a guitar pedal from them: their London Store. When the pedal arrived, it came with an European adapter. When I emailed them and asked them to send the UK adapter, they ignored my emails. Eventually, I had to go via their on line chat (in their London webpage).
The ill-informed rep told me the pedal does not come with an adapter. I quoted the 'included EHX 9.6adapter' from their description. He still denied it so I educated him and informed him all ElectroHarmonix pedals come with an adapter as they are power hungry products.
He told me to use my power supply. Again, I educated him on how most EH pedals need a higher power supply, hence them including adapters with all pedals!
He then told me to go buy one from EH.
I went on to educate him that his description for the EH pedal (Pitch Plus) does NOT run on a 9v battery either, as their description also wrongly stated.
No offer to get/send me a UK adapter. No acknowledgement/apology for the 'lies' I had to educate him on based own both his chat lies and their product description. Worst gear buying experience, ever!
Never again
16 December 2020
Reply from Kytary
Hello Dave, thank you very much for your review. We're deeply sorry for the inconvenience. This is a rather unfortunate issue caused by wrong information stated on our website. We will get in touch with you via e-mail and advise what can be done about this to solve the problem. Thank you very much. Tomas
Order arrived speedily and well…
Order arrived speedily and well packaged. Thank you!
16 December 2020
Reply from Kytary
Hello J James, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas
The delivery service needs improvement…
The delivery service needs improvement . Without notifying the customer the shipment will be delayed, the tracking link it doesn't work as well .
15 December 2020
Reply from Kytary
Hello Kerry, thank you very much for your review. We are planning to improve the tracking system of the orders. Unfortunately, at the moment we have to rely on delivery companies' tracking sites which are not being updated as often as we would like to have them updated. Tomas
This site had what I wanted to purchase…
This site had what I wanted to purchase and at a reasonable price. It was delivered in time and exactly as expected.
15 December 2020
Reply from Kytary
Hello Ali, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas
So so super efficient !
So so super efficient !
Would buy from them again and definitely recommend .
First class
15 December 2020
Reply from Kytary
Hello Megan, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We will be looking forward to your next purchase. Tomas
Fantastic service
14 December 2020
Reply from Kytary
Hello John, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas
Fast delivery and quality products
14 December 2020
Reply from Kytary
Hello Hannah, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas
Excellent service
Excellent service. Constant email progress updates received.
Best price available.
The clarinet I ordered was just as advertised.
14 December 2020
Reply from Kytary
Hello Shreyash, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We will be looking forward to your next purchase. Tomas
I didn’t realise that this company was…
I didn’t realise that this company was based in the Czech Republic as the phone number looked like a London one, but I have to say the service I received was excellent and the delivery took 5 days as promised. The customer service was really helpful and polite and, providing that this Brexit crap doesn’t cause them too much pain, I will use them again. The prices are really good too! Thanks guys!!😊
14 December 2020
Reply from Kytary
Hello Malcolm, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We will be looking forward to your next purchase. Tomas
Super service! Fantastic.
Absolutely brilliant first impression of your online shop, folks. I was admittedly concerned when I realised how far the parcel had to travel, but I needn't have worried, it arrived impossibly quickly and in perfect condition.
I cannot recommend your shop highly enough, I'm very impressed. Thank you.
12 December 2020
Reply from Kytary
Hello John, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas
Perfect service
Perfect service! Delivered to UK efficiently and very happy with the goods received.. will use again
11 December 2020
Reply from Kytary
Hello Tony, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We will be looking forward to your next purchase. Tomas
Reply from Kytary
Hello Mr. Whit, we're sorry for the inconvenience. Your order was cancelled due to being unpaid for several days. We assumed you are not interested in purchasing he product. Thank you for understading. Tomas
Recommended
I am really pleased with the service, excellent communication that kept me updated on the sale, choice of courier & a very competitive price. I would definitely use them again & recommend.
11 December 2020
Reply from Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
No parcel received and no updates
After not receiving my parcel I emailed about where my parcel could be, after a brief chat over email and sending them proof of my payment, they stopped replying to my emails
11 December 2020
Reply from Kytary
Hello Declan, we have been in touch trying to solve the problem with payment. Unfortunately, you have not provided us enough information yet in order for us to solve the problem. We will stay in touch with you and sort the problem out. Thank you very much. Tomas
Seagull Mandolin order
Ordered a Seagull Mandolin on Saturday in UK and it arrived on Friday exactly as stated by Kytary in perfect condition. Really impressed with the service thanks guys! Would like to use you again and hope that our ridiculous Brexshit doesn’t cause you too many problems!😊
11 December 2020
Unprompted review
Reply from Kytary
Hello , thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We will be looking forward to your next purchase. Tomas
Good shop!
Very helpful! And do their very best to solve any problems!
I live in Sweden, but no problem using their UK site and having the order shopped to Sweden.
11 December 2020
Reply from Kytary
Hello, thank you very much for your review. We were happy to be able to arrange shipping to Sweden and to be able to be at your service. Tomas
Good service and price!
10 December 2020
Reply from Kytary
Hello Phillip, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Really fast delivery
Really fast delivery. I had to call them with a question before delivery and the customer service was great and very easy to make contact.
10 December 2020
Reply from Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Slightly late but got here in good condition
Product arrived later than normal although this can be expected over Xmas period. Tracking didn't update since it got handed to DPD and had a lot of trouble trying to get DPD to locate my parcel. I bought the kaossilator pro + and it is the most fun thing I've ever bought. Well packaged and a good price. Would order from this site again.
9 December 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.