La-Z-Boy Reviews 

Terrible quality, terrible customer service, terrible protection plan. Will never buy from La-z-boy again.

I bought a sofa 4 years ago & here are my problems:
1. The leather facing is fine. However, the vinyl on the sides of the leather back cushions have craed & solit in about 10 places.
2. The padding in the lumbar area of the seats have virtually collapsed. While the seats have motorized lumbar adjustments, that only causes an uncomfortable bump in my lower back w/o the cushioning of padding.
Other high end furniture makers design their products to have easy access to seating backs, Lazyboy does not. It would cost $200 per seat back to have a pro come in, open the leather to fabric seams, re-stuff with filling & stitch it back together. A
So after only 4 years I'm dumping this way over priced, poorly designed with inferior covering material sofa & getting one from one of the top 5 rated sofa makers for 60% of what I wasted on Lazyboy sofa.
P.S. I wrote this safe comment on Lazyboy website. They said they would send me an email confirmation before they posted it on their website. Of course they never sent the confirmation. I'm sure it was intentional as they had to intention of posting truthful negative comments on their website.

Wife bought 5k worth of lazy boy chair and couch in leather.
I have had 10 LB chairs in my life all 100% phenomenal chairs.
These current chairs and couch are garbage not made well at all.
Guess it’s no surprise. All about the money and can careless about a good product. Bound to happen to lazyboy too!🤬

Not what they used to be at all. Ordered 2 Lennon leather power rocking chairs on 4/28/24 which took 3 months to get but or delayed delivery until 8/14 after we got back from a cruise. The chairs were looked horrible - wrinkled leather on sides, loose in leg lift, stuffing not even leg lift and backs and stitching was off by over an inch on once of the backs. Noted this to the delivery people who took picture and said they would schedule a tech who came out the next week. He noted that they need to go back to the shop for "repair". they picked them up two weeks later and that was the last we seen of them until 10/16. This was after a couple of visits and numerous phone calls to the store. Never got a call from anyone during this time. Not much change to the chairs, still not what expected for $5700. Went back to the store on on 10/24 after we were told they would deliver them and order necessary parts to make them wright. There were still sitting there and no parts were ordered.

We demanded our money back but gave us the run around again and told us we needed to go thru National Care service. After getting the run around there for 3 weeks with promises to investigate with store and no call backs and speaking with 4 different people we contacted Chase credit and file a fraudulent claim. We are in the process of getting our money back. We will NEVER do business with store or any Lazy Boy store. Their products are very poor (made in China now) and service response sucks! The sales people talk a good story but zero results. Buy somewhere else.

I would leave no stars if that was an option. 5k on a sectional that has never been in working order. We have had it fixed once and had to pay the people for pick up and delivery. Now the labor warranty is up. The metal in the recliners bends like it was made Ina jello factory. I've literally never seen such horribly made furniture. I only bought it after buying 2 other brands, because my parent had a set that was close to 20 years old and was in great condition. Never again. And I pray people read reviews before wasting their money..

My leather surround sofa I paid $6500.00 the color started to come off only to realize it was bonded leather. Do not buy from them. Salesman sold it to me as real leather. They are scam artists.

I needed a chair that I could be comfortable in as I have nerve neuropathy in both legs. I tried several chairs in the store and picked one in the store that I felt would work. I asked if they had one like it with blue fabric and they said they did in warehouse. I decided ok. When it was delivered it was not the same in looks or comfort. No chair bottom padding, with some back padding plus the chair was much smaller. When I tried it, it did not feel comfortable at al and my legs hung out from the chair. I asked to take it back and either get my money back or get the one in the store. The sales person in that store was going to be gone the next day so he asked me to call his boss, Pat, to see if I could bring it back and exchange. This man was so rude he started yelling and screaming and said I could not bring the chair back. He was so rude and obnoxious. Not like a manager I ever saw. I left that store and decided to take the loss, Unfortunately, I paid for it in full earlier and could not exchange. It was so awful there I would never shop there again and I have reported it to BBB which I don't know if they even talked with them. I have not heard anything and they have won out by giving me an inferior chair which I hate. They said if they didn't approve an exchange I could not get my money back anyway but they would give me a credit. After the exchange with Pat, I didn't want to ever deal there again.

After 3 months the leather started flaking off the headrest. Tried to get it covered they warranty and was told that the warranty doesn't cover premature wear. I escalated my commitment up to the next level of management to get the same response. Worse experience with furniture I have ever had. I will not but La Z boy again , they refuse to stand behind those own product.

I purchased a recliner several years ago, and was initially very pleased. I paid for the warranty and fabric/leather protection. About a year into the purchase, the head rest started to fade and completely lose its color. This was soon followed by the rest of the arm rests and seating area. I contacted Lazy-boy and was told the warranty did not cover the leather and essentially SOL. I protested, appealed and got no where.
Curiously I started reading reviews and found I was not the only victim of the company’s poor quality and business practices. When I contacted the company again, they completely blocked all means to contact them, including unanswered mail.
Run away from Lazy-Boy. They are terrible.

I called lazy boy to purchase a new remote for my reclining chair. The current remote no longer works even after putting in new batteries. I was sent an email with a link to a form that I need to complete. I’m 72 years old and I can’t remember when I bought the chair and then I watched a video of how to get to the ACK number they need. I would have to flip the chair on its side to get to that number. There is no way I could do that so I called them back again and again was told that they would send me an email with a link blah blah blah. So then I explain my issue and they offered to put me straight through to the service dept but they were asking the same questions that were on the email. I can’t deal with this company anymore. I AM DONE!!!!

My husband and I (in our 70's) purchased a power recliner love seat with cup holder in the center. We purchased the protection plan after being told defects would be covered within the 5 years. Since that time, I have put in two requests for squeaking and a broken part whenever you recline. Most recently, I put in another request because when I sit on the seat, my butt hits the wooden framing. I was denied on all 3 requests saying none of them were covered. My advice...RUN, fast away from this company. RUN RUN RUN

Very bad quality and customer support on a nearly 4k recliner i bought due to back and knee pain i have. It was a health purchase. I was told to not use its features to avoid 'breaking it'. lzbdecor (company that sells lazyboys in canada) also repeatedly told me that these breakges are "normal" and i should be ok with getting it fixed every 2-3 months because they get these requests on their recliners all the time. Buyer beware!

I bought the decked out Finley leather recliner wiht swivel base from them on Sept 18, 2023 for $3,841.

First break down was 1 month after purchase on Nov 20th (a month after) the chair broke where lifting the leg rest would make it lean forward. They took nearly a month to come to fix it where i couldn't use this chair.

Then the same issue happened on Jan 16 2024, and they came to fix it on Feb 14 (another month of wait with broken stuff). This time the technician that came to tell me that i shouldn't lean it back all the way (defective product).

I started using it without leaning it back fully and lo and behold, it broke same way again on Oct 1 2024, now they are saying i'm outside of 1 year warranty and they can't fix it.

Another issue with them is the support people they have are not professional at all and very dismissive and they see this as a regular thing that happens. I was explained by Stan who didn't want to "go back and forth on this" that they hear this from a lot of people that purchases their lazyboys and that these breakages are normal.

Very unhappy with lzbdecor (company that sells lazyboy chairs) and especially their support for customers who had to spend a small fortune for physical health.

I purchased a $7000.00 Lazy-Boy Chase 7-piece powered leather sofa with cup holder in 2017 from a Lazy-Boy store in Phoenix AZ. In addition, I purchased a matching recliner for $1500 in 2019. The sofa leather is peeling at the seam between the sections. This is supposed to be Ginuwine leather. The cushion started to sag with-in two years. We have no kids it just my wife and me. To make thing worse, the sofa is not peeling on the area being used, it between the sectional on area that not being touched. This should not be happening on a sofa of this value that supposed to be ginuwine leather. I would not waste this type on money on a lazy-boy furniture again.

I purchased a rocker recliner. Within days iof it being delivered the back cushion of the chair became loose and wrinkled like the material had stretched or hadn't been pulled tight. The cording around the bottom cushion was totally not right. One one side the cording was up on top of the cushion and down below the top on the other. I contacted Lazy-boy and got no satisfaction. They say the chair is how it should be. Take my advice and buy elsewhere.

My wife and I bought a la z boy sofa 6 years ago, we were told it had a 10 year warranty and it even came with an a5 card boasting about it's world famous 10 year warranty, as we live in the UK we bought it and waited 3 months for delivery..
The cable that operates its reclining mechanism snapped even though it has light domestic use. SCS didn't want to know and la z boy uk weren't interested either.
Luckily as an engineer I ordered the cable on Amazon for next day delivery and spent half an hour fixing it myself.
We won't be buying from SCS OR LA Z BOY ever again out of principal.
Do not believe their sales blurb...
10 year warranty is BS
Lol ... apparently the cable isn't part of the mechanism

I purchased my very first Lazy Boy recliner in 1975 and it lasted two plus decades. Then purchased more for ourselves and aging parents. In June 2024 we purchased two power recliners. I have severe back problems and was hoping this would be a lifesaver for me. I purchased the extra large oversize power recliner with lumbar support, etc. Didn't receive it until June 20 and I began trying out the different settings.
When I fully reclined it I laid the remote down and as the recliner went back to full recline I quickly called to my wife to come quick. The chair was rocking/tilting as though it was going to tip over backwards. I had her stand behind the chair to keep it from tipping over backwards while she reached for the remote to raise it.
I gave in to the benefit of doubt and didn't try that again for a week or longer until I got used to the chair. From standing to sitting in the chair it felt like the seat didn't have enough springs in it. With my poor back it felt like the seat went down to the floor. I added a three in hard cushion to the seat to try and counteract that feeling to no avail. Finally I added two three inch furniture risers to the back two legs to raise it to keep it from tipping over backwards. The chair still had the unnerving rocking/tipping feeling.
I sent an email to request service help. It took about three weeks to get a reply and while waiting I decided to drive the fifty miles back to the LB store to sit in the same style recliner to see if they acted like mine. I tried three similar exact same style recliners on the showroom floor and they didn't wiggle and move to give a feeling of tipping backwards. They were tight. I offered to pay the difference if I could swap our chair with one on the showroom floor. No. That was the answer.
Ironically while travellng to the store I received a phone call from the Service center and I told them I was on the way to the store. The person abruptly told me not to go to the store but to let them check it. I wasn't sure it was a scam call and told the person I was already near Waco and I wanted to test similar chairs.
After waiting another two weeks the service person came to our house. He told me that he has had numerous others giving the same complaints about the chair.
I believe it has definite design flaws and/or I have a Lemon. He did nothing to the chair.
I waited a few more weeks after feeling even more disgusted and I called a phone number in some LB corporate office, I guess. I gave the chair info to the rep and was told that our info would be shared with another corporate office in Houston as well as to the Waco store. As of this date August 31, 2024 I have not heard anything from anyone.
So I'm stuck with an expensive design flaw lemon power recliner. Right now I am trying to find someone I can give the chair to and go purchase a recliner for a fourth of the cost to live out my final years without the discomfort and fear of this LB recliner. If the company continues to deny thei

Spent $1,150 on a Randell Wall Recliner. Less than a year later the cushion lost all support. The chair is like sitting on a park bench. LZB sent a tech to install a 3/4 inch piece of foam under the seat between the spring and the cushion compartment. Made zero difference. Website says 3 Year Warranty on Cushion. They say it is up to their standard so they will do nothing. The Tech did not sit in the chair before or after he put the foam under the chair (not even in the cushion compartment). If I wanted to sit on a wooden bench I would have bought one. ZERO if it was available. Sad to have no support for a major purchase. Our last. Buyer beware. Good store experience. Bad warranty support and customer service is a smoke screen.

Do not trust these unscrupulous crooks. I bought a recliner and purchased the extended warranty since the sales person assured me that it was full coverage (even accidental pen marks) no questions asked. After a couple years the fabric started wearing at the hinge. I did not contact the company with a complaint since it was beyond repair and I know the upholster needed to be replaced. The head of customer service Mr Needles refused to honour the product because I did not contact them within 21 days of the original damage. So much for customer service and standing behind their product. No wonder they are closing stores. Shameful response from such a reputable company.
Shop elsewhere

I WILL NEVER PURCHASE A LAZBOY PRODUCT AGAIN. WE PURCHASED A RECLINER CHAIR FROM THE KITCHENER ON STORE IN FEB 2022. AFTER ONE YEAR, WE HAD TO REPLACE THE SEAT FOAM AND BACK FOAM AS IT HAD BROKEN DOWN AND WAS VERY UNCOMFORTABLE. IT FELT LIKE YOU W WE E SITTING IN A HOLE. THIS 2 PIECES WERE REPLACED IN FEB 2023 under Warranty.
Now in July 2024, the replacement seat and back cushion have gone the same way as the original. They need replacing again as they have broken down again exactly the same as the original unit.
LAZBOY will not replace under warranty any longer. We have to pay for the repair. The chair is slightly over 2 years old. I am generally the only one that sits in this chair for a couple of hours per day. We have no children at home. This is totally unacceptable. The chair was not cheap to purchase.
We will never purchase or recommend Lazboy Products. Nor will pay for LAZBOY REPAIRS.
In fact, anyone we meet up with will hear our story/concerns. I will personally tell as many people as possible what terrible company this is to deal with and that their products are no where near what they used to be.
Buyer beware.