La Cuisine Appliances Reviews 

118
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

De las peores compañías con las que he trabajado en mi vida. Their customer service was literally horrible. Their sales team gave me misleading information at the time of purchasing the items and then... See more

Rated 1 out of 5 stars

After care is horrible. My new gas cooktop was missing 2 of the rubber bumpers off the grate when I received it. It was reported immediately by the installer. I was told it would take them 22 days to... See more

Rated 3 out of 5 stars

Poor after purchase communication. No delivery notice, the truck suddenly turned up at my house one day. Luckily I was home.

Company details

  1. Kitchen supply shop

Information provided by various external sources

La Cuisine Appliances opened its first concept store in 2002. Our passion for good living and culinary arts started with an idea: dring joy into cooking indoor or outdoor for friends and family.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

118 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(118)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

5 BIG Stars

5 BIG Stars! Excellent communication. Fast Shipping. I highly recommend. I will definitely buy from again.

8 January 2021
Rated 5 out of 5 stars

Fantastic Kettle

I am so happy I splurged on this kettle. It is awesome in both looks and operation. About 8 mins to full boil with a full kettle. Stays hot for a while. Loved that it was shipped overnight for free and that I received a personal email from a company rep after it shipped.

27 December 2020
Rated 5 out of 5 stars

Very professional

Very professional in their communications with customers. They were out of an item that I had purchased online, and they wrote a very nice apology email; not a canned one, it was personal.
Overall happy with their service.

27 December 2020
Rated 5 out of 5 stars

Great Service

Ordering was quick and easy and I received my purchase quickly! Will order from LaCuisine Appliances again.

27 December 2020
Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience! I received my order very timely and quick... Being from NYC I had never heard of La Cuisine and wasn't sure I was ready to make a larger purchase with a store not knowing anything about it or it's reliability so I called the Miami location, and I really wish I could remember the gentleman's name I spoke with to give him full credit, but he was very pleasant, courteous and professional. He was patient with all my questions. As a new customer I had some questions about shipping times and product availability and such before I spent $400 with a company I didn't know about. After speaking with sales rep. and assuaged any concerns I may have had. He even tried giving me a discount code for a sale that was in his system to use at check out online, but the code had expired and I thought that was a nice of him and appreciated the gesture and figured that was that... but the salesman went above and beyond any expectations when he asked me to hold for a moment and when he came back to the line he had informed me that he had generated a new discount code for me to use giving me a $20 new customer discount since I had missed the sale and to use at check out! WOW!... I was thoroughly IMPRESSED! Not just the fact that I had received $20 discount which was great but he took the time to make sure that my first time buyer experience with La Cuisine was a great one... I am an avid cook-chef and purchase utensils, appliances and supplies all the time and from now on La Cuisine is at the top of my list... Thanks for a great buying experience!

20 December 2020

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