Ladbrokes Reviews 

4,245
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 630 reviews, most reviewers were let down by their experience overall. Customers frequently report issues with game fairness, feeling that slots and other games are often Many also faced problems with payouts, including instances where winnings were reduced, refused, or even taken back after being initially credited. Additionally, the website often suffers from technical glitches, such as pages not loading or freezing, and unclear terms regarding betting and withdrawals. The cost of redeeming Ladbucks for bonuses has also significantly increased, leading to frustration among users. However, some customers also noted that withdrawals are often processed quickly, with funds arriving in bank accounts within minutes or hours. Conversely, a small portion of people felt that the verification process for withdrawals was inconvenient, often requested only after a win, rather than at account setup.

What people talk about most

Website

Customers had negative experiences with the website, frequently reporting issues such as pages not loading or... See more

Product

Customers consistently note negative experiences with product, particularly regarding slot games and... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over perceived unfair... See more

Payment

Reviewers mention negative feedback about payment, with many reporting issues when trying to withdraw... See more

User experience

People report negative experiences with user experience, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst game fairness in all of UK betting websites by a consistent margin. No way to complain/contact available, absolutely shameless company. Avoid at all costs. If I could give negative stars I wo... See more

Rated 1 out of 5 stars

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned... See more

Rated 1 out of 5 stars

Put a bet on I Am Maximus to win the national a while back. Won around 115 pounds. Went into bookies, said couldn't pay out as id used google wallet to tap their card reader to pay for a b... See more

Rated 1 out of 5 stars

Placed a build a bet on football. One player didn’t play the rest of my bet won. They voided my whole bet! Other sites just void the selection individually and bets still stand. Very disappointing wi... See more


Company details

  1. Betting agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(4,245)

572 reviews in the last 12 months

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Rated 1 out of 5 stars

If you're happy to play just for fun…

If you're happy to play just for fun and don't mind losing all the time without ever winning, then this is the casino for you. In my experience, I haven't had a single win worth mentioning after what feels like millions of spins on the slot games. I don't believe I've ever even won £1 on the slots.

There are plenty of live dealer games to choose from, and I have actually enjoyed those. I've won many times playing the live dealer games, unlike the slot games.

I am considering writing to the Gambling Commission to suggest that live dealer games and slot games should be operated as separate websites because my experience with them has been completely different.

My advice to anyone who mainly plays slot games is: STAY AWAY FROM LADBROKES CASINO.

This review is based entirely on my personal experience.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

????

Yesterday you could see the odds of the team to win the woreld cup and top goalscorer. Now you would have a better chance of finding shergar

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!!!

Avoid at all costs!!!! Worst gambling app out there and just a scam. Did £80 of £1 spins on Golden Winner and it didn't even pay out a single win or cover at least 1 spin, 80 spins of zero wins. Absolute joke of a platform and just taking money for nothing. AVOID ... AVOID ... AVOID!!!!!!!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Went to withdraw £700 then they asked…

Went to withdraw £700 then they asked for verification to get it . Sent bank card in to start then they closed my account. So now lost my winnings. Verification should be done when you sign up . Utter scam and thieves. Avoid

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Again refused my cashback of 10% on…

Again refused my cashback of 10% on gaming because they say I hadn't opted in when I did. They have done this before and did not pay it out. They are
Iiars and scammers especially when there are technical issues with the website or do temporary maintenance.

I ADVISE ANYONE WHO OPTS INTO A PROMOTION TO GO ONTO LIVE CHAT AFTER CONFIRM THAT YOU OPTED IN TO A PARTICULAR PROMOTION THEN SCREEN SHOT THEIR RESPONSE TO BACK YOU UP SHOULD THEY REFUSE TO PAY UP.

THEY PREY ON THE VULNERABLE
.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Won't be using this app again..

Won't be using this app again... won an acca on the football, they paid out £127... then 2 hours later it was taken away from my account! Part of the bet was under 23 shots in the match, apparently after they paid me they worked out there was 23 shots exactly. Bang out of order paying out then taking it away! Also they like to take away the cash out option when they feel like it!!

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Seems like a scam website

Seems like a scam website, seen it showed free bets if you sign up and deposit so did but get nothing in return, also showed new member offer for Harry Kane to have a shot on target as 66/1 but soon as you sign up and register the offer isn't there anymore, will just uninstall as doesn't seem like a genuine company

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Followed all of the correct steps for a welcome offer and even asked the support team about a link that did not work to the offer. They misinformed me to bet on the wrong selection and I have now missed out on the sign up offer. Please avoid and use a serious betting company to place your bets.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

They changed the website and it is rubbish now ( it was bad before) Ladbucks expiring -- get a grip for all the points your earn you can keep them. Spin the wheel I have a winning streak with 10 Ladbucks 200 days in a row what's the chances. Ladbrokes you have lost my custom - good bye

17 June 2026
Unprompted review
Rated 1 out of 5 stars

FREE BETS, MUST USE SAME DAY

I placed a bet yesterday £5, to get a free £5 bet. The free bet was removed overnight, it had to be used, the same day. As I wasn't aware, I lost the free bet. Customer Support were unwilling to help. JUST BEWARE, FREE BETS HAVE TO BE USED THE SAME DAY

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Site doesn't load

Site doesn't load, just keeps freezing. Tried downloading the app and that is the same.
Was ok when I placed a bet this morning but now I want to withdraw my winnings the site seems to be broken.

16 June 2026
Unprompted review

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