Ladbrokes Reviews 

4,247
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, most reviewers were let down by their experience overall. Many people found significant issues with the platform's functionality, including pages not loading and links not working, alongside concerns about the fairness of games. Consumers frequently reported that the games, particularly slots, were perceived as unfair with low return-to-player rates, leading to minimal or no winnings and "dead spins" even after substantial spending. Reviewers also expressed frustration with payment practices, such as best odds guaranteed not being honored, and issues with payouts or account closures affecting access to funds. Customer service was often described as unhelpful and providing generic responses, while the cost of redeeming loyalty points was seen as excessively high. However, some customers also noted that the withdrawal process was often fast and efficient, with funds arriving in bank accounts quickly.

What people talk about most

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with the value and cost... See more

Product

Consumers find the product to be negative, with many reviewers expressing significant dissatisfaction with... See more

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals and account... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst game fairness in all of UK betting websites by a consistent margin. No way to complain/contact available, absolutely shameless company. Avoid at all costs. If I could give negative stars I wo... See more

Rated 1 out of 5 stars

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned... See more

Rated 1 out of 5 stars

Put a,bet on number 35 on the fishing frenzy roulette it hit a bonus and hit x991 but I never recieved no winnings they froze the game then returned the bet absolute rip off. Wasn't just me the chat... See more

Rated 1 out of 5 stars

Placed a build a bet on football. One player didn’t play the rest of my bet won. They voided my whole bet! Other sites just void the selection individually and bets still stand. Very disappointing wi... See more


Company details

  1. Betting agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(4,247)

574 reviews in the last 12 months

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Rated 1 out of 5 stars

Site doesn't load

Site doesn't load, just keeps freezing. Tried downloading the app and that is the same.
Was ok when I placed a bet this morning but now I want to withdraw my winnings the site seems to be broken.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

scam

to deposit money, you don't have to do anything but to withdraw your money you need to e-mail different verification methods. Also, when you want to withdraw money, suddenly it says you can't withdraw money that hasn't been played as a bet, so you have to bet it first to be able to withdraw it. Communication from their part is very slow and unfriendly. I have been trying to get my money back for the past 4 weeks.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

They offer more now not being a…

They offer more now not being a customer then they ever did 3 years ago signing up, this is the only site that will constantly take your money and give you less than you ever put in, ladbucks what a joke just like this site, other sites you put in a tenner your defiantly coming out with £20 this website constantly does maintenance on there website so you don't win, I know they have to make a profit but robbing people shouldn't be there income!!, do not become a member!!!

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Not paying out my win …

I love the ladbrokes app and have used it for some time no problem. But I'm absolutely furious with them they have suspended my account after iv tried to withdraw £400
And I'm don't know why
Ladbrokes account name - blackjonny97

I'd really like a response before I take This to the gambling commission

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not gamble with Ladbrokes!!!

Avoid at all costs!! The slots are beyond anything I've ever encountered. Hundreds and hundreds of spins to hit bonuses ON EVERY GAME!! It's not random, or just bad luck, when it's damn near every single game. The RTP is miles off what it should be as well. Some as little as 10%. I can also see corrections being made. The reels change speed mid spin. Only on spins that would hit a payout. I can literally see the second and/or third reel speed up to avoid hitting a payout. It's very easy to spot. It's not subtle at all. I've never witnessed that before, on any game, on any site. EVER!! I've requested all my data and it's being forwarded to the gambling commission to see if those corrections are recorded as they should be. My experiences today should be statistically impossible and yet it's happened multiple times on multiple games. One game I spun over 250 times on 20p spins and hit no feature and never hit even as little as a £3 line. I only hit more than £1 twice. Out of more than 250 spins only 2 spins paid more than 5x!! That simply should not ever happen. It's so statistically unlikely, it's essentially impossible!! Stacked fire 7s big spins took more than 400 spins to hit the bonus, plus another 100 spins yesterday. Only an idiot would believe this is all simply bad luck. Be smarter than me and hold on to your money!! DO NOT GAMBLE WITH LADBROKES!!!

11 June 2026
Unprompted review
Rated 1 out of 5 stars

You will never get a big win or close…

You will never get a big win or close to a big one. They definitely have the lowest R2P out of any company I’ve used. When brought up with their poor customer service team they simply say not to gamble more than I’m comfortable losing. Ignoring any point made that their slots are obviously rigged. Their staff like their R2P is embarrassing. Don’t use Ladbrokes

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Don’t play Roulette

Don’t play Roulette. I had 5 pound on number 12 and it hit , but no pay out! I rang and emailed Ladbrokes they told me me to go to my game play, I didn’t know how to do this so I followed all steps Ladbrokes told me , I finally got on it found what they wanted screen shotted the game what they asked for emailed all the proof. For them to turn round and say that game doesn’t exist. It baffles my brain I’ve sent them all the proof lol trust me people stay away

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I have spent £600 on slots over the…

I have spent £600 on slots over the past 3 days and every time I got on a bonus I would win small amounts of money & no ware near wat I have put in just seems like one way traffic takes all your money with very little in return very disappointing site for slots / got to the stage I keep on playing hoping I could win a share of my money back so angry I have lost £600 just seems like I have been robbed straight from the 1st spin to the last with no chance of wining anything worth bragging about / absolute joke

7 June 2026
Unprompted review
Rated 1 out of 5 stars

I was playing fishin frenzy off the…

I was playing fishin frenzy off the hook and the mega landed with the fisherman then within a second it crashed reloaded and done the spin again but no mega landed this time and when I contacted them they said it didnt show on my game log that it had crashed or that it landed on mega

5 June 2026
Unprompted review
Rated 1 out of 5 stars

The game set itself to £1 spins and ate my money

Out of any casino sites I have used, this pays out the worst without a doubt. I was in a game playing spins at 20p, decided to take a break for an hour and then went back onto it. The game refreshed putting my spins at £1 without me knowing and chewed through all my money without a single pay back. I was fuming and deleted my account immediately.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Ladbrokes are terrible and I would not…

Ladbrokes are terrible and I would not recommend using them. I have quite a bit of experience with betting websites and the service from Ladbrokes is awful. In particular, a horse bet I recently placed and won suddenly disappeared from their system. When I queried this, Ladbrokes claimed the bet did not exist leaving me out of pocket and without my winnings. It was highly frustrating. If you do bet with Ladbrokes, make sure you screenshot all your bets.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

The biggest scam app ever

The biggest scam app ever. You never win, no matter what slot you play. The games seem to freeze every time you're close to hitting something big. It feels like you have a -1000% chance of winning even a single penny.
I honestly hope they go bankrupt.
I'm not even a big fan of slots. I've only played a few times, spending around £40–£50 for a bit of fun. But when I play for fun, I expect some entertainment, not what feels like pure money theft with virtually no chance of winning.
How are they still allowed to operate without being held accountable? Who is actually checking them? What are the real chances of someone winning?
I don't understand how the UK Gambling Commission allows them to continue. Do they ever properly investigate these companies?
It feels like a third-world system where the rich keep getting richer while ordinary people keep losing money. They're making billions every year, and yet players keep getting the short end of the stick.
At this point, it's hard not to question whether regulators are doing enough to protect consumers. When so many people have the same complaints and these companies continue making billions, something clearly isn't right. I believe we should question the UK gambling commission into this, I bet they know something what we don't. Lemne și pietre după voi!

6 June 2026
Unprompted review
Rated 1 out of 5 stars

0.00 zero stars

0.00 zero stars. Just played £20 on a slots game and playing 40p spins. Got a bonus and 8 free spins . Won not 1 single penny. Please close this place down . Look at the reviews!!!! How is it still going?

4 June 2026
Unprompted review

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