Lady Gaga Reviews 

As usual, a terrible experience with these Universal Music Global stores. Apparently, they are unable to cancel orders even within an hour of the purchase. Instead they promised a full refund if I simply refused the package upon arrival and let it be returned. As I live in Europe, I knew this process would take ages, but they insisted.
Three months later, I have neither the package nor my money. I contacted them again to ask when the heck I’d get my refund, and apparently, the package was lost in the US by some American postal service.
Somehow, they are claiming it is my fault for not contacting them within 30 days of the last tracking update, tracking info I never even received! They never mentioned this "30-day rule" when they assured me I’d be refunded once the package was returned.
So now I am waiting for my bank to resolve this issue, because I am pretty sure they have broken several consumer laws over here.
Absolutely ridiculous service.

Too bad most big artists are stuck with this rubbish of a Universal Music corporation.

Made an order on Saturday evening for a T-shirt. It was promptly dispatched on Sunday with Royal Mail 24 hour tracking, and it arrived on Monday, perfect. Thank you and love you Gaga

Worst customer service. They cancel orders if you use a foreign card even though you live in the US. They never state you need a billing address in the US. They refuse to admit they are in the wrong. I should bring them to court. Horrible experience, incompetent people who thank god will soon be out of a job and replaced by AI. Shameful.

I would give 0 stars if I could. Another company big enough to scam you and have no repercussions.
I ordered $350+ of merchandise from a UMG artist store (ladygaga.com). The estimated shipping date kept getting pushed back and back, so I just left it, thinking it would arrive eventually. After probably 7 or 8 months after I placed the order, it still had not arrived (or even been sent - a tracking label had been created, but there was no activity), so I reached out to "customer support". Come to find out, they're actually thieves. They said because 6 months had passed, there was nothing they could do - they wouldn't refund ANYTHING or send the products I had ordered. Apparently, I was supposed to know about this imaginary deadline and do their job for them, telling them they had 'forgotten' to send the order. I don't know about the US, but this is considered fraud in New Zealand and goes against many consumer laws. I sent multiple follow-ups pleading my case to no avail. It's not worth fighting, so another one bites the dust, I guess!

5 stars absolutely perfect

Lady gaga good songs

I ordered 2 things and not only did it take 2 months to come they also gave me the wrong thing. I ordered a deluxe cd of chromatica and got a vinyl version instead. But the t shirt i got is amazing

This store is amazing 99% of the time!
Usually extremely fast postage, with my items often arriving the next day. Plus, it’s Lady Gaga. That’s it!!

Love Lady Gaga but as eras have come and gone merch has gotten worse and become more expensive. Chromatica is the worst stuff being cancelled or being delayed for months or not being as described on the site £80 for sweatpants? Yet the USA conversion rate is £55... that and less items available on uk/European stores ... its such a con and not fair on international fans. It has been disappointing I expected more after years of loyalty.

Do not buy from this website spent 170 on clothes and never received it every time I email them I get the same message waiting for stock I can’t even find a phone number for the store it looks like I will have to take legal action to get my money back I wasn’t even offered a refund please don’t buy from this site

Lady Gaga is my favorite female vocalist. I’ve supported all of her work over the past decade. So when I saw she was selling signed posters, I decided to order one. I ordered back in May and it was supposed to ship in August. It is now the beginning of November and I am still waiting. I got one email in the first week of September saying it would be delayed and encouraging me to cancel my order and that’s all. I posted on Twitter and they tweeted me and apologized, but that’s it. No updates on my order or anything. No offering to make it right. It sucks because she’s my favorite and I want to own her merchandise but I refuse to give her merch store anymore of my money. All I wanted was a poster.

Like the others that have posted before me, I ordered several items of the Lady Gaga x BlackPink merch in June. I was so excited about the collection I bought about 170 USD worth of items! I messaged them in August and although they were extremely prompt (literally a minute) they did not refund or cancel my order. I even messaged them right now and received the same news in one minute. So my order is sitting in fulfillment purgatory.

I'm so disappointed that Lady Gaga's merch company is like this. And not to be dramatic but when she posts videos and pics of her wearing the shirts I have ordered I feel so frustrated LOL.

At least their customer service replies are quick.

Please reconsider ordering from the Lady Gaga merch store for the time being. I'm hoping once covid issues are subsided it will smooth over and return to normal. And maybe I'll even get my order.

Ordered a 40 dollar plus shipping’s shirt in late may/early June. It’s not the end of September and they haven’t sent me my shirt. When I email them they take their time responding. I have asked to get a refund and haven’t yet

I ordered towards the end of June for the Blackpink X Lady GaGa Sour Candy Collection. I was given July 28, 2020 as a realistic shipping date. It has been over two months and there are no updates. I have tried contacting Lady GaGa merch team for updates and all I get are responses urging me to cancel my order and get a refund. I urge you not to place an order here. I’m still waiting for an updated shipping date.

I ordered a Lady Gaga x Black Pink shirt in June and still haven’t received it. I asked for a refund and they never replied or refunded my money. This merch company is a SCAM.

Absolutely the worst customer service I've ever experienced. These people are crooks. I hope Lady Gaga and her team become aware of the awful treatment this company has. After months of waiting for my merchandise, I finally reached out assuming the delay was from the corona virus. So I reach out asking for a refund. They immediately mark my order as "shipped" and say they can no longer refund me because my order is now shipped. I of course never received what I purchased. After weeks of repeatedly reaching out and getting an automated response, I finally have given up and come on here to hopefully warn other people.

I would give them a zero, but that isn't an option. Placed an order in May 2020, and received absolutely no information. I tried to be understanding due to the times, but at this point, this is completely unacceptable.

They sent me an email that my order would be delayed for 2-4 weeks at the end of June 2020. By the end of July 2020, I was getting so incredibly frustrated with not receiving my order or any information regarding my order. I reached out to customer service for a full refund, then the representative decides to tell me that I can't get a refund because my order was already sent out. They give me a tracking number to a completely different customer located in Florida (whereas I'm located in California).

I messaged the representative once again and they instead tell me that my order will be shipped "within 2-4 weeks" and I confirmed my address with them once again. Then they close the request. It's September 2020, and I have STILL not received a single email about my order nor have I even received my order.

DO NOT ORDER FROM THIS COMPANY OR ANY OTHER ARTIST ASSOCIATED WITH THEM! THIS INCLUDES BLACKPINK AND ARIANA GRANDE'S "OFFICIAL" STORES!

this has been absolutely awful. Two months still haven’t received my order. The day they were to ship I get an obvious bot reply saying there’s a production delay and it will ship in two days so look for an email with a tracking number. A week later, no email. I check in and I get another bot basically saying “no idea when or if your order will ship.” it was practically encouraging me to cancel my order.

haven’t heard anything since then. DO NOT ORDER FROM GAGA OR BLACKPINK expecting to get anything. It’s the same company.

I hate To be this negative cuz I get it, It’s a tough time for the mail globally but this transcends the Covid stuff. equal parts upset and bummed.

Great Service! They sent my item early which is a nice surprise. When I had a general inquiry about shipping they responded very quickly. Overall amazing staff even in a pandemic like this!

I had reason to cancel my order. My refund was supposed to be processed within 5-7 business days they said. It was well over a month with no refund. I was in contact with them several times. They had the nerve to assure my cancellation is processing and that I will be refunded without taking my issue into further action.

PayPal refunded me a couple months later. Beyond me why the shop never refunded my money.