LA Fitness Reviews 

245
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were unhappy with their experience overall. Customers frequently complain about unhelpful customer support teams, poor communication, and extreme difficulties encountered when attempting to successfully cancel their monthly memberships. Individuals also state that the physical gym facilities are poorly maintained, heavily overcrowded, often dirty, and suffer from frustrating ongoing equipment problems. Some reviewers were happy with the staff, describing individual workers as friendly, highly professional, and extremely helpful during their fitness visits. A few members noted that certain team members consistently provided great service, listened carefully to requests, and genuinely made their overall club experience enjoyable.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, reflecting high disagreement regarding employee... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration with... See more

Facilities

Clients share negative opinions on facilities, frequently reporting that spaces are dirty and poorly... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, noting that while joining can be easy with promotional... See more

Cancellation

Consumers find cancellation to be a frustrating and difficult experience due to numerous roadblocks.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I used the pools for swimming laps in the Long Beach CA area. But it is very hard to swim laps. People go from the Sauna to the jacuzzi to the pool…..more like a hotel pool….never showering in betw... See more

Rated 2 out of 5 stars

I’m very disappointed with how LA Fitness handled a recent billing issue. My wallet was lost, so I had to cancel my credit cards, including the card used for my membership. I proactively no... See more

Rated 2 out of 5 stars

Do not sign up with La fitness . They first tried to charge you for first month and last month. But in the contract they don’t informed you that after the 14 days you sign up with them, they are goin... See more

Rated 1 out of 5 stars

I am truly sorry that after years of membership in this complex, I have witnessed a decline in quality and service. During the last session, after exercise, I went to the locker room and saw feces on... See more


Company details

Information provided by various external sources

LA Fitness offers access to over 690+ fitness clubs in both the U.S. & Canada. Achieve your health and fitness goals with us! Get a guest pass today.


Contact info

1.8

Poor

TrustScore 2 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(245)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been a member for over 30 years!

I have been a member for over 30 years.I enjoy the club though in the new one we have, they eliminated the sauna, which was a great benefit to me.
i am sorry to see that go, but the equipment is all newer and excellent.
The staff is friendly and helpful, but do not provide advice unless you get a private session.I feel badly for new members who have no clue what to do other than trad mills or bikes.
I will continue as a member as long as it stays affordable for me.

27 June 2022
Unprompted review
Rated 1 out of 5 stars

The one in the Southside of Pittsburgh…

The one in the Southside of Pittsburgh is a dump. There has been no hot water for weeks. The fan in the spin room has been broken for years. And there are broken and removed lockers doors everywhere.

25 March 2022
Unprompted review
Rated 1 out of 5 stars

They keep taking your money

I signed up for 2 months and paid in full1st and last month. I must have reiterated at least 5 times during the sign up that I was a snowbird and would only be here 2 months in order to make sure I wouldn't get a bill. I even paid by check so as not to be charged on my credit card. I never ok'd a debit but found that they debited my account. Still trying to get my money back

8 February 2022
Unprompted review
Rated 1 out of 5 stars

The worst management ever

The worst management ever, don’t let them convince you to do the membership for the personal trainer stupidly like me. I gave to the manager my medical certificate which shows I can’t work out anymore , that was the end of November and they are still charging me $250 every month even though my membership is cancelled already. The worst service ever!

24 January 2022
Unprompted review
Rated 1 out of 5 stars

They just lost another client.

Is disgusting how hungry for money this company is. They make me to change club just because I wanted to change my membership from 35 to 11 a month. They just going to charge you subscription fee, first and last month plus maintenance fee again. I been in LA fitness for 3 months, payed almost 300 total, now I need to change to a lower plan and I have to pay almost another 200. Be careful and mindful before sign in.
That’s how they take care of their client.
It’s ok I’m going another place and they just lost another client.

2 January 2022
Unprompted review
Rated 2 out of 5 stars

Poor customer relationship

Called ahead to check on parking. They said they offered validated parking but still had to pay. Then when I showed up they said I was supposed to call ahead and made me sit and wait. After waiting for ten minutes while watching the employees on their Instagram accounts, I asked again if I could go ahead and work out (since no one was going to talk to me about whatever they needed to talk to me about), they rolled their eyes and told me to go ahead.

6 December 2021
Unprompted review
Rated 5 out of 5 stars

LA Fitness Port Orange FL

LA Fitness Port Orange FL
Kaitlyn has all the qualities I generally looked for in a personal trainer.

1) loves what she does and it shows.

2) very active in seeking out new knowledge, latest modalities, then applying and teaching her clients to fit their individual fitness challenges.

3) I have been given a better understanding on how “my” body can perform and accel at the given point of time I’m currently experiencing. She helps me to comprehend not only balance but why and what muscles she is having me work in a clear and simply manner. I have been inspired and motivated with all my sessions. We are always striving to meet goals I have wished for.

4) Along with her very professional attire and engagement with her clients, I look forward to my sessions because of her positive upbeat attitude which helps me enjoy the hard work she develops for me to reach the results I’m looking for.

4 December 2021
Unprompted review
Rated 1 out of 5 stars

Esporta is Nasty!!!!

Esporta is Nasty!!!!! A division of LA Fitness, which is on Downey Blvd and South Street
Clean the pool area floors once a month. Should be everyday.
Locker room floors are always dirty, which tracks the dirt throughout the spa.
Could be so much better!!!!!!

16 November 2021
Unprompted review
Rated 2 out of 5 stars

Misrepresentation and Hurdles

In a high pressure, must sign now, sales pitch, a lot of promises were made and some details never mentioned. Cheap monthly costs were never clarified around an additional annual fee for example. Other paid services like personal trainers can be purchased but, because of a very booked calendar, never delivered. Old equipment sits idle and broken like cable machines and sauna. When you've had enough and want to execute the "cancel at any time", be patient again. "My manager will take care of this later today" has drawn out over another billing period and and email;

"Cancelling your membership is easily done by mailing in a request. Simply click on the link below and log in to your online account. If you don't already have an online account, it's easy to create one from this link too. Once you log in follow the steps to print out and mail in the cancellation form."

Log on, fill out form, print it, mail it and.... No idea.

This is NOT worth the value or the hassle.

5 November 2021
Unprompted review
Rated 1 out of 5 stars

AVOID LA Fitness

Over a year ago, I cancelled my LA Fitness Gym memberships for myself and my family. The associate at the gym argued with me for 15 minutes trying to convince me that I shouldn't cancel my memberships but finally relented. Now over a year later I start receiving monthly charges again from LA Fitness. I called my bank and had them deny the charges. A representative from a different LA Fitness Club, in Tempe Arizona, called to collect gym memberships. When I informed her that the memberships were cancelled over a year ago and that I never attended the Tempe AZ club and that it looks like fraud, she hung up. This is the level of horrendous customer service provided by LA Fitness. Save your money, there are so many fitness options available that no one should be forced to deal with such incompetence.
11/12/2021 Update - It now appears that the LA Fitness Associate at the Pembroke Pines Club that I attended never cancelled my membership and simply put it on hold AGAINST my instructions. Still more proof of the scam LA Fitness runs with memberships. After countless phone calls, they still have not cancelled my memberships. I have contacted an attorney. AVOID LA Fitness

29 October 2021
Unprompted review
Rated 1 out of 5 stars

Very poor service at LA Fitness (Signature club), Rockville, MD

Very poor service at LA Fitness (Signature Club). Asked three managers at membership service who couldn’t respond to my question about membership for the coming year. Had to wait for the ‘GM’. I waited. And when he came he summarily dismissed my simple question because he was with a blonde ‘potential new customer’. He asked me to wait outside the area even though I was wearing a mask and had enough distance. The issue is not that he didn’t answer my question, it is the dismissive way he acted. Am a black person who has been a member for several years now. Didn’t deserve this. Terrible customer service.

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Great Gym to visit while visiting Greensburg, PA.

My wife and I were visiting family in Greensburg, PA. We were looking for a gym to workout at while in town. We located LA Fitness and spoke with Dave Paul once we arrived at the gym. Dave was accommodating and provided up with guest passes. The gym was similar to our gym at home and it was very clean. The gym also had a nice atmosphere. We will definitely visit the the gym whenever we are in town again.

11 October 2021
Unprompted review
Rated 1 out of 5 stars

WORST GYM EVER!!

WORST GYM EVER!!! DO NOT SIGN WITH THEM!!!! THEY ARE NASTY LIERS!!!
Back in May I signed up for a regular gym membership. Then Jay, (the personal trainer) talked me into signing up for a personal training plan. May I add (a senior citizens plan, when I'm 28 years old.) He had me quickly sign everything because he was in a rush to leave that afternoon. I am well aware that I signed a contract so I am responsible. However, it is rude of Jay to tell me "Well you signed it so now you have to pay!" Aside from the fact that he lied, he promised me a friends pass and I was supposed to be weighed every so often. None of this even happened and when I questioned the staff about it they did nothing. I then spoke to the manager and explained my issue he told me I can cancel the personal training with a doctor's note. I went ahead and got the note. Jay then comes to me and refuses to submit the note to corporate claiming corporate will not accept the note because it doesn't have the proper wording. If you ask me, he does not have the right to make that decision. Jay does not work for corporate. Corporate has to be the one to refuse my doctor's note.
With that, not that it is any of jay's or corporate's business, my note was from my neurologist. I suffer from seizures and have been since the age of seven. My doctor is currently changing my medication. Jay has no right to bully me into staying committed to a contract that he lied to me about in the first place.
I was originally a member of CKO Kickboxing when I lived in NJ. I never ever had an an issues with them and I was with them for over three years. I completely regret signing with LA fitness. The staff is rude and nasty and I dread going to their gym to work out every day. If I am paying for a gym I expect to be treated with respect and most importantly, I should be paying for a plan that is not going to put me at risk.

1 October 2021
Unprompted review
Rated 4 out of 5 stars

Pretty nice and clean gym

Pretty nice and clean gym. They also offer packages where you can bring friends along with you, so you can work out with your friends even if they're not members.

18 September 2021
Unprompted review
Rated 1 out of 5 stars

LA FITNESS has the worst cancellation…

LA FITNESS has the worst cancellation process in the history of gyms. It took me less than 5 minutes to sign up online, yet I have to put in leave at work to meet their 9-5 membership cancellation window. They only do cancellation Mon - Fri and at specific locations. Guess which location doesn't accept cancellations. Yes, the one I belong to.
Another option is to call in, have someone email you a link so you can go into your account, sift around for the form to then mail to them. LA Fitness pls DO BETTER!!!

BETTER BUSINESS PLS HELP!!!

15 September 2021
Unprompted review
Rated 1 out of 5 stars

They are better in taking money that…

They are better in taking money that providing customer services. I had to move permanently to my country due to Covid situation, just before LA Fitness reopened in July 2021 and LA fitness was closed for 9 months. Despite closure, I had to pay for the 9 months remaining on the contract for my son while my contract was ending in August 2021; Despite 10 calls waiting sometimes 20 minutes, I never had the manager from Toronto North York that just ignored me for several days. Disappointed and do not want to hear anymore about LA fitness. It took 1 month to get the cancellation effective and 2000 CAD to pay while I was available for the 9 months closed! Just a shame.

2 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look