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Laines London Reviews 368

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique design of the products, particularly the slippers and brooches, which are often described as beautiful, elegant, and well-made. Many people appreciate the fast delivery and careful packaging, noting that items arrive promptly and are beautifully presented, often exceeding expectations. The overall service is frequently highlighted as excellent, with consumers expressing satisfaction with their purchases and the seamless transaction process. However, some customers experienced issues with delivery, including delays, incorrect addresses, and items not being dispatched or received. A few reviewers also noted concerns about the quality of some products, such as logos coming off or a perceived decline in craftsmanship compared to previous purchases, and some found the sizing to be inaccurate.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items like slippers, capes, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery of... See more

Order

Consumers find the ordering process to be largely positive, often describing it as easy and expressing... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and even amazing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot say enough good things about this company! Everything! Quality, unique and of course fashionable items stand out from others. Packaging and delivery also are 5 star. Im a regular customer and a... See more

Company replied

Rated 5 out of 5 stars

Very elegant company beautiful products The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they atta... See more

Company replied

Rated 5 out of 5 stars

Beautiful slippers , Quick delivery of slippers which were neatly wrapped in tissue paper. It was a delight to open the box and see the beautiful slippers Will certainly order again . Thank you sta... See more

Company replied

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied


Company details

  1. #2 of 7 best companies in Couture store
  2. #77 of 214 best companies in Shoe shop

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

368 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

LOVE THIS COMPANY

LOVE THIS COMPANY! I have purchased slippers, slides, hats, necklaces and brooches from them over the years! All of them superb and beautifully made. Always get so many admiring compliments! Highly recommended :)

21 March 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Very stylish and speedy delivery

Have bought a few of these slippers and they are always well received as presents. Well made with great designs.

23 March 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Gorgeous products fabulous quality

Gorgeous products fabulous quality, unique designs, super comfortable slippers and speedy delivery and the little free gifts are lovely x

22 March 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Unique and beautiful shop

If you like things that are beautiful and slightly different Laines London is one of my favourite places to shop especially for my slippers they have various styles colours and really lovely unique designs and such good quality. Make really nice gifts for friends and family.

28 March 2026
Unprompted review
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 4 out of 5 stars

We have found the ordering process to…

We have found the ordering process to be easy, and the items are shipped very quickly.
The only discrepancy is that the two visors were slightly bent because they were packed around the slippers.

22 February 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :) I am sorry to hear about the visors - please do get in touch so we can help resolve this for you

Rated 5 out of 5 stars

Lovely items

Lovely items. Ordered a jumper and sandals, very happy. Thank you ☺️

20 February 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Another great purchase

I am very happy with the products I received and hope the recipients will be equalled pleased with their presents.

15 February 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I can't tell you how happy I am except…

I can't tell you how happy I am except to say I bough 6 pairs of summer sandals and 6 pairs of slippers.... does that tell you I am in love with Laines of London

18 February 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I really enjoyed shopping at Laines of…

I really enjoyed shopping at Laines of London, beautiful quality items and excellent packaging. I really love the sliders and the sweatshirts such nice quality

13 February 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Wonderful company, great product

The quality of the product is great, soft fluffy slippers that are made to last. Absolutely love the ability to customise to what you want!
The customer service was above and beyond - they went out of their way to make sure I had everything I needed for my bridal team to be kitted out, I can't thank them enough.

24 February 2026
Unprompted review
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Good communication

Company contacted me regarding out of stock brooches to choose an alternative rather than cancel the order :)

31 January 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

5* Service

5* Service! Would deal again! Thank you!

31 January 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

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