Land of Beds Reviews 

9,978
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and exceptionally knowledgeable staff members who provide helpful, patient advice during showroom visits without ever being pushy. Consumers also deeply appreciate the remarkably straightforward ordering process, competitive pricing, and fast, efficient delivery services that consistently meet their daily needs. Some people were dissatisfied with occasional delivery complications, poor courier service, or failure to remove packaging materials properly from the bedroom. A few reviewers similarly mentioned receiving faulty items, disappointing product quality, or experiencing frustratingly long delays when waiting for their rightful refunds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive product... See more

Product

Consumers find product to be positive, highlighting top quality materials and great value for money across a... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting fast shipping times and great... See more

Service

People report positive experiences with service, highlighting efficient and professional interactions with... See more

Order

Reviewers mention positive feedback about order processes, highlighting straightforward online and telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After such a great experience purchasing the bed with the help of the lovely Charley we have just taken delivery of it! It looks splendid and many thanks to Mike and Tony they did such a good job remo... See more

Company replied

Rated 5 out of 5 stars

The web site is simple to navigate giving clear guidance on the various mattresses that they sell. We have an emma mattress so wanted to update it as we love them, the price was very competitive. Ho... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more

Company replied

Rated 5 out of 5 stars

We spent quite a while at Land of beds Wigan testing out quite a few beds we received plenty of advice of Cath who was very helpful but not pushy. We eventually decided on a Hypnos Mattress and look f... See more

Company replied



Company details

  1. #45 of 115 best companies in Bed shop
  2. #31 of 87 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #31 of 86 best companies in Mattress Shop

About Land of Beds

Written by the company

Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.

At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.

As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.

Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.

Shop Your Way

Online: Explore our full range at www.landofbeds.co.uk.

Call Us: Speak directly to our friendly team at 01928 242829.

Live Chat: Get instant support via our website.

In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.

We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.

We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.

Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.

Thank you for choosing Land of Beds. We're here to help you sleep better.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(9,978)

1,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

can’t see why you should leave review…

can’t see why you should leave review when I haven’t yet received my item so until I get my order and I will review, thank you

1 June 2026
Land of Beds logo

Reply from Land of Beds

Thanks, Ada. The review invite at this stage is just for your experience of our service so far, so we would love to hear how you found the ordering process. We will of course send you another request once your order has been delivered so you can let us know what you think of your new purchase too.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality

25 April 2026
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Reply from Land of Beds

Thank you for choosing Land of Beds, Mahmood, and for leaving a review. We’re really pleased to hear your delivery was fast and you're happy with the quality.

Rated 5 out of 5 stars

Great service from Land of Beds

Louise was very informative, knowledgeable and friendly.

6 June 2026
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Reply from Land of Beds

Thank you for choosing Land of Beds, David, and for taking the time to leave a review. We'll be sure to pass your kind words on to Louise.

Rated 5 out of 5 stars

Pillows

Excellent, friendly service, we got exactly what we needed at the right price.

6 June 2026
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Reply from Land of Beds

Thank you for sharing your experience! We’re really pleased we could help you find exactly what you were looking for at the right price. Enjoy your new purchase!

Rated 5 out of 5 stars

Very impressive sales service

Very impressive sales service. Look forward to order being delivered in due cpurse

6 June 2026
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Reply from Land of Beds

Thanks, Susan, for leaving a review! We are so pleased you had a great experience with our sales team. We look forward to getting your order delivered to you!

Rated 3 out of 5 stars
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Reply from Land of Beds

Thanks for choosing Land of Beds and for taking the time to leave a review. Your mattress is handmade to order from your order date of 2nd June, which is why it carries a 5 to 6 week lead time. Every mattress is crafted individually to the highest standard and we really do appreciate your patience while yours is made.

Rated 1 out of 5 stars

Bought a new mattress on a 60 day trail…

Bought a new mattress on a 60 day trail it's not very comfortable due to back issues. Their not interested in replacing it until 10 days before the trail runs out. It's affecting my health and sleep.

1 June 2026
Unprompted review
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Reply from Land of Beds

Thank you for getting in touch and we are sorry to hear the mattress isn't quite right for you, especially given the impact it's having on your sleep. The 60 day trial is designed to give your body the full time it needs to adjust. A member of our customer care team will be in touch on Monday to discuss this further with you.

Rated 5 out of 5 stars

Spot on

Very good price, great mattress and delivered ahead of time.

16 April 2026
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Reply from Land of Beds

Thank you for the great review! We’re really pleased to hear you’re happy with your mattress and that delivery arrived ahead of schedule. Enjoy many good nights sleep!

Rated 5 out of 5 stars

From start to finish the delivery…

From start to finish the delivery driver & mate (Mike&Alan ) very personal and a pleasant experience I had . Informed me when they would be arriving even I had the wrong number on the delivery address lol top marks to both of them Land of Bed I highly recommend from start to finish’s

5 June 2026
Unprompted review
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Reply from Land of Beds

Thank you Colin! We’ll pass your kind words on to Mike and Alan, they’ll be made up to hear this. We really appreciate the recommendation and look forward to serving you again in the future.

Rated 5 out of 5 stars

Charlotte was most helpful and replied…

Charlotte was most helpful and replied to my questions immediately . I am most satisfied

5 June 2026
Unprompted review
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Reply from Land of Beds

Thanks for leaving a review! Charlotte will be delighted to hear this. We pride ourselves on great customer service and it sounds like she delivered exactly that. Enjoy your purchase!

Rated 5 out of 5 stars

Excellent service from Julie

Excellent service from Julie - sorted new beds and mattresses for our new house

3 June 2026
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Reply from Land of Beds

Thank you for the great review! Julie will be thrilled to hear this. Enjoy your new beds and mattresses and best of luck in your new home!

Rated 5 out of 5 stars

The whole process and advise from Laura…

The whole process and advise from Laura was superb. Order now done and can't wait for our new bed!

4 June 2026
Unprompted review
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Reply from Land of Beds

Thanks for your lovely review! We'll make sure Laura knows how much you appreciated her help. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent service and advice from…

Excellent service and advice from Louise. Would definitely recommend.

4 June 2026
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Reply from Land of Beds

Thanks, Joy! We'll pass your kind words on to Louise, she'll be really pleased to hear that. We appreciate the recommendation and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Great price, easy to order

Great price, 2 mins to order online, pay & have confirmation. Nice & easy - no hassle

31 May 2026
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Reply from Land of Beds

That's exactly what we aim for, Pete! Quick, easy and no fuss. Enjoy your new purchase!

Rated 5 out of 5 stars

Great customer service

Very happy with Land of Beds. They have great prices and range of products. Also I have received great customer service from Louise, she is very efficient and helpful.

4 June 2026
Unprompted review
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Reply from Land of Beds

Thanks, Natalia! We're so glad you're happy with everything and jt’s great to hear Louise made such a positive impression. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Should have bought your mattress ages…

Should have bought your mattress ages ago.
Very comfortable and relaxing.
Improved sleep and joints.
Didn't realize my old mattress was problematic.

18 May 2026
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Reply from Land of Beds

Thanks, David! It's amazing how much of a difference the right mattress can make, isn't it? We’re so glad you're sleeping better and your joints are feeling the benefits. We're just sorry you didn't find us sooner!

Rated 5 out of 5 stars

Mike and Tony delivered our bed

Mike and Tony delivered our bed. They took the old one away and fixed the new bed for us and even carried our bedside tables and placed them for us. They were very courteous and did an excellent job. Also I want to thank Irene and Lucy for their help in choosing the bed and mattress. They were spot on and we made the rìght choice.

3 June 2026
Unprompted review
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Reply from Land of Beds

Thanks for choosing Land of Beds and leaving us a review, Lilian. We're really pleased to hear that Mike and Tony took such good care of you. Going the extra mile with the bedside tables is just the kind of thing we love to hear about! We'll make sure they both see your kind words.

Rated 5 out of 5 stars

Service is outstanding

Julie welcomed me and my sister to the store. She listened while I explained what I wanted and then showed me the options. No pushing to make a sale and made sure I was happy with what I chose.
Really personable and friendly and made the whole experience an enjoyable one.

3 June 2026
Land of Beds logo

Reply from Land of Beds

Thanks for taking the time to leave a review! We're so pleased you and your sister had a great experience in store. Julie really does have a brilliant way with customers and it's wonderful to hear she made the whole process so relaxed and enjoyable. We'll make sure she sees your kind words!

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