Land of Beds Reviews 

9,972
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and exceptionally knowledgeable staff members who provide helpful, patient advice during showroom visits without ever being pushy. Consumers also deeply appreciate the remarkably straightforward ordering process, competitive pricing, and fast, efficient delivery services that consistently meet their daily needs. Some people were dissatisfied with occasional delivery complications, poor courier service, or failure to remove packaging materials properly from the bedroom. A few reviewers similarly mentioned receiving faulty items, disappointing product quality, or experiencing frustratingly long delays when waiting for their rightful refunds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive product... See more

Product

Consumers find product to be positive, highlighting top quality materials and great value for money across a... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting fast shipping times and great... See more

Service

People report positive experiences with service, highlighting efficient and professional interactions with... See more

Order

Reviewers mention positive feedback about order processes, highlighting straightforward online and telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After such a great experience purchasing the bed with the help of the lovely Charley we have just taken delivery of it! It looks splendid and many thanks to Mike and Tony they did such a good job remo... See more

Company replied

Rated 5 out of 5 stars

The web site is simple to navigate giving clear guidance on the various mattresses that they sell. We have an emma mattress so wanted to update it as we love them, the price was very competitive. Ho... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more

Company replied

Rated 5 out of 5 stars

We spent quite a while at Land of beds Wigan testing out quite a few beds we received plenty of advice of Cath who was very helpful but not pushy. We eventually decided on a Hypnos Mattress and look f... See more

Company replied



Company details

  1. #45 of 115 best companies in Bed shop
  2. #31 of 87 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #31 of 86 best companies in Mattress Shop

About Land of Beds

Written by the company

Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.

At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.

As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.

Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.

Shop Your Way

Online: Explore our full range at www.landofbeds.co.uk.

Call Us: Speak directly to our friendly team at 01928 242829.

Live Chat: Get instant support via our website.

In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.

We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.

We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.

Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.

Thank you for choosing Land of Beds. We're here to help you sleep better.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(9,972)

1,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Louise was a great person to chat with

Louise was a great person to chat with, excellent knowledge and understanding,will definitely call her again when it comes to beds. Regards Rob.

11 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for choosing Land of Beds, Robin, and for leaving a review. It's great to hear Louise made a lasting impression - we'll be certain to share your feedback with her. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Julie was exceptional knew her products…

Julie was exceptional knew her products and listened to our requirements and was more than thorough - thank you would highly recommend and can’t wait for delivery #supporting local businesses

10 June 2026
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Reply from Land of Beds

Thanks for leaving a review! We'll make sure Julie sees this, she'll be absolutely delighted. It's great to hear she took the time to really listen and find the right fit for you - that's exactly what we're here for. Thank you for supporting us too, it genuinely means a lot.

Rated 5 out of 5 stars

A pleasant experience

Julie was friendly, patient, & very knowledgeable about the products. She made the whole purchase process hassle free & easy. She answered all my questions regarding the product, the delivery & the collection of the old bed. She is a credit to your sales team.

9 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for sharing your experience! We'll make sure Julie sees this, as feedback like yours really does mean a lot to the team. It's great to hear she was able to answer all your questions and make the whole process feel straightforward. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

There was an issue with a lengthy…

There was an issue with a lengthy deliver date but land of beds really pulled out all the stops to ensure I received my mattress in a timely manner in fact early. I would highly recommend this company with very competative pricing and extremely good customer service

5 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for taking the time to leave a review. We're really pleased we were able to sort things out and get your mattress to you ahead of schedule. We know how frustrating delays can be, so it's great to hear the team came through for you. We look forward to helping you again in the future.

Rated 5 out of 5 stars

East to order and prompt delivery

East to order and prompt delivery

21 April 2026
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Reply from Land of Beds

Thank you, Paul. We’re really pleased to hear the ordering process was straightforward and delivery was prompt. Enjoy your new purchase!

Rated 5 out of 5 stars

I found the original Premier Inn Hypnos Mattress!

I was looking to source the Hypnos mattress that Premier Inn used before switching to Silent Night and found one called ‘Hypnos Hotel Mattress’ on Land of Beds so ordered one. Well, it didn’t disappoint - the best night’s sleep! The mattress took about a month from order to delivery and I was kept informed throughout. Excellent overall service.

19 April 2026
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Reply from Land of Beds

Thank you, Graham! We're so glad the Hypnos Hotel mattress has lived up to expectations. We'll pass your kind words on to the team. Sleep well!

Rated 3 out of 5 stars

Land of Beds is very confusing?

The Dormeo 8500 mattress is the very best, and Land of Beds price for it was much lower....brill so far! They deliver it L of B in 14 to 21 days, that's good too! And it was available from them! But, then we get an email from Dormeo direct, not L of B, stating that this mattress is in fact is coming from.them, and will.take up.to 28 days to deliver, ie. by the 7/7/26..... Really disappointing as longer than L of B actually stated !!! Are we dealing with Land of Beds or Dormeo, very confused customer???

6 June 2026
Land of Beds logo

Reply from Land of Beds

Thanks for getting in touch. You ordered from Land of Beds and we're your point of contact throughout – the Dormeo email came directly to you because they dispatch this mattress on our behalf.
We're sorry about the confusion over the delivery timeframe. We quoted 14–21 days, and we know a message suggesting up to 28 days feels like the goalposts have moved. We're looking into this with Dormeo and will come back to you tomorrow with an update.

Rated 5 out of 5 stars

Charley was superb

Charley was superb. Politely greeted us when we arrived and then gave us some space to leisurely lie down on the mattresses. Offered helpful alternatives and then did her best to find a good deal for us. Readily compared the price to other online sellers and matched the price with no hesitation. Made us feel very comfortable. She also took it upon herself to print out some colouring sheets for our two children to help us keep them entertained whilst we were browsing. What more could you ask for?

7 June 2026
Unprompted review
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Reply from Land of Beds

Thanks for taking the time to leave a review. We're delighted to hear that Charley made your visit such a positive experience. It's great to know she struck the right balance by giving you space to browse while being on hand with helpful advice and finding the best deal for you. We'll be sure to pass on your kind comments to Charley, and we're sure she'll be thrilled to receive them.
Thanks again for choosing us!

Rated 1 out of 5 stars

The delivery service I was recommended…

The delivery service I was recommended were absolutely terrible. It let down my entire experience. The delivery service of the bed which was meant to be the exciting part- they REFUSED TO REMOVE the plastic that the bed came with and that the headboard came with. They left a total mess behind in my bedroom where they delivered the bed. They said I did not pay for them to tidy and remove the debris they left behind. I’m wheelchair bound and they were just totally unhelpful .

15 March 2026
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Reply from Land of Beds

Thank you for taking the time to leave your feedback. We are very sorry to hear that the delivery service spoiled what should have been an exciting experience.

We're particularly disappointed to learn that the packaging was left behind and that you did not receive the support and consideration you should have, especially given your mobility needs. This is not the standard of service we expect from our delivery partners.

We take feedback like yours very seriously and will be raising your concerns with our delivery partner to ensure they are fully investigated. Please accept our sincere apologies for the disappointment and inconvenience caused.

Rated 1 out of 5 stars

Unfortunately

Unfortunately, no, your delivery was good, and I got a mattress that was not of good quality compared to its price. You didn't help me when I emailed both of them. I must emphasize to my friends. I don't want them to buy from you.

19 April 2026
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Reply from Land of Beds

Thank you for taking the time to share your feedback, Leila. We're really sorry to hear that your experience didn't meet expectations - that's never what we want for any of our customers. We've passed your comments on to our customer service team.

Rated 5 out of 5 stars

We had a great experience at land of…

We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Never felt pressured. Excellent customer service from start to finish . We purchased a new bed and 2 mattresses...Would recommend. Wigan branch.

6 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for choosing Land of Beds, Joanne, and for such a lovely review! We'll make sure Irene and the Wigan team know you said so. It's great to hear you felt at ease and well looked after from start to finish. Thank you for the recommendation!

Rated 5 out of 5 stars

Mattress protector

Ordering anything these days is a minefield but Lucy A was so helpful and patient that it was a pleasure talking to her got a good idea of what I needed so really please with my options thank you so much.

7 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for choosing Land of Beds, June, and for taking the time to leave a review. Lucy will be really pleased to hear she was able to make the process that bit easier and help you find the right options.

Rated 5 out of 5 stars

We decided to go to Land of Beds and…

We decided to go to Land of Beds and were greeted by Charley. She was very friendly and helpful and gave us a lot of information.
Nothing was too much trouble.

7 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thank you for choosing Land of Beds, Angela, and for leaving a review. It's great to hear Charley made such a good impression - we'll be sure to pass your kind words on to her.

Rated 1 out of 5 stars

can’t see why you should leave review…

can’t see why you should leave review when I haven’t yet received my item so until I get my order and I will review, thank you

1 June 2026
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Reply from Land of Beds

Thanks, Ada. The review invite at this stage is just for your experience of our service so far, so we would love to hear how you found the ordering process. We will of course send you another request once your order has been delivered so you can let us know what you think of your new purchase too.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality

25 April 2026
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Reply from Land of Beds

Thank you for choosing Land of Beds, Mahmood, and for leaving a review. We’re really pleased to hear your delivery was fast and you're happy with the quality.

Rated 5 out of 5 stars

Great service from Land of Beds

Louise was very informative, knowledgeable and friendly.

6 June 2026
Land of Beds logo

Reply from Land of Beds

Thank you for choosing Land of Beds, David, and for taking the time to leave a review. We'll be sure to pass your kind words on to Louise.

Rated 5 out of 5 stars

Pillows

Excellent, friendly service, we got exactly what we needed at the right price.

6 June 2026
Land of Beds logo

Reply from Land of Beds

Thank you for sharing your experience! We’re really pleased we could help you find exactly what you were looking for at the right price. Enjoy your new purchase!

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