Land of Beds Reviews 

I ordered a bed from Land of Beds on 27 March 2026, but it did not arrive until 9 May 2026, which was already a frustratingly long wait.
Upon delivery, I immediately identified several defects and reported them the same day, providing photographic evidence. The issues included:
- Visible chipped and damaged areas on the bed frame
- Misalignment of the frame components
- Concerns about the structural design and installation of the centre support beam, which appeared to be secured only by self-tapping screws attached to the slats
Despite reporting these issues straight away and supplying clear photographs, I was informed that the supplier's quality control department could not identify a manufacturing fault and, as a result, a return would not be authorised.
This led to weeks of back-and-forth emails, which was both time-consuming and extremely frustrating. It felt as though my concerns were being dismissed rather than properly addressed.
After considerable effort on my part, I eventually managed to return the bed. However, I did not receive my refund until 22 July 2026, more than three months after placing the order and over two months after reporting the defects.
The whole experience was stressful, drawn out, and far below the level of customer service I would expect when purchasing a new bed. Unfortunately, I cannot recommend Land of Beds based on my experience.

Very helpful and understanding service from the gentleman whose choice of mattress for me was spot on. More so given my arthritis. A very good selection of mattresses at fair prices. Highly recommended.

Small query with order very efficiently dealt with by sales person.

My second purchase from LoB and once again great service from Charley. Hypnos beds are truly top of the class, beautifully made, extremely comfortable and sustainable.

Still not recieved my pillow after paying £10 for express delivery on Thursday 30th of July. Very disappointing for the first time using this company and purchasing a very expensive pillow!!!! The delivery company is at fault as they recieved my item at 05:23am on Friday 31st of July and it has still not been delivered.
UPDATE 03/08/26
Pillow has now been delivered on Sunday 2nd of August by Parcelforce. Not the fault of Land of Beds who have refunded my p&p costs hence my change of review. Great customer service from land of beds not so much from Parcelforce.

Great service really helpful explained everything clearly. I would recommend them good prices too.

Nice showroom with loads of beds. The staff are friendly and knowledgeable but not at all pushy. We were encouraged to try any beds we wanted and then left alone to do so. Any questions were dealt with quickly and straightforwardly. We felt no pressure to buy but decided to leave and come back the next day. In the meantime Charlotte who looked after us sent us various prices for items we were interested in. Good, smart service. We went back the next day and made a purchase after trying various beds for a second time.

Spoke to a very helpful member of staff Loiuse who directed me to the specific pillow I was looking for it arrived to day absolutely thrilled with my purchase thanks again.

Selling items that are out of stock. What's the point? Leaving messages to call them back, but not leaving a message to say the ordered item was out of stock... that was helpful... not. Calling them back and getting delivery information for the bed I ordered.. and then asking why I was called by them... and then being told that that item was out of stock!

Good quality mattress which arrived sooner than expected

Spoke to two ladies with queries about the bed we were considering and eventually placed an order. Their friendliness and efficiency made for a very enjoyable experience.

Made a search for a specific bed base I wanted. Found it on website, but did not make the order. I was emailed by Louise to see if needed any help.
Long story short, Louise was great: Helped my chose the colour for the bed base and made me an offer I could not refuse on a new mattress too.
This is customer service as it should be. Can't fault it. Thank you Louise, thank you Land of Beds.

Our beds were delivered by Mike And Tony
from Land of Beds. They were very professional, fast and diligent as well as very pleasant people to deal with. Highly recommend their services.

Previously bought a Hypnos mattress from Land of Beds and found there knowledge and customer service fantastic.
So today saw Julie and having spent 3 hours disscussing different option and her excerising her expertise knowledge I purchased a Hypnos King size mattress along with a Divan ,Headboard, pillows !

Brilliant service so far thanks to Lucy S

Wonderful service ordering from Lucy S. Great customer service

Cath was very knowledgeable about beds/mattresses. Helpful, friendly and welcoming. Customer service was excellent. Not pushy, explained and answered our questions.

Spoke to the live chat with a few questions on my purchase and they were brilliant!!Ordered online and now awaiting delivery!!Will leave another score when I have received my mattress!!

Quick honest service and advice. been away and delivery quicker than expected but fine

The lady that I spoke to was brilliant, helped, polite and absolutely professional she couldn't have been better, a credit to your company thank you 👍