Land of Beds Reviews 

9,978
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and exceptionally knowledgeable staff members who provide helpful, patient advice during showroom visits without ever being pushy. Consumers also deeply appreciate the remarkably straightforward ordering process, competitive pricing, and fast, efficient delivery services that consistently meet their daily needs. Some people were dissatisfied with occasional delivery complications, poor courier service, or failure to remove packaging materials properly from the bedroom. A few reviewers similarly mentioned receiving faulty items, disappointing product quality, or experiencing frustratingly long delays when waiting for their rightful refunds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive product... See more

Product

Consumers find product to be positive, highlighting top quality materials and great value for money across a... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting fast shipping times and great... See more

Service

People report positive experiences with service, highlighting efficient and professional interactions with... See more

Order

Reviewers mention positive feedback about order processes, highlighting straightforward online and telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After such a great experience purchasing the bed with the help of the lovely Charley we have just taken delivery of it! It looks splendid and many thanks to Mike and Tony they did such a good job remo... See more

Company replied

Rated 5 out of 5 stars

The web site is simple to navigate giving clear guidance on the various mattresses that they sell. We have an emma mattress so wanted to update it as we love them, the price was very competitive. Ho... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more

Company replied

Rated 5 out of 5 stars

We spent quite a while at Land of beds Wigan testing out quite a few beds we received plenty of advice of Cath who was very helpful but not pushy. We eventually decided on a Hypnos Mattress and look f... See more

Company replied



Company details

  1. #45 of 115 best companies in Bed shop
  2. #31 of 87 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #31 of 86 best companies in Mattress Shop

About Land of Beds

Written by the company

Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.

At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.

As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.

Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.

Shop Your Way

Online: Explore our full range at www.landofbeds.co.uk.

Call Us: Speak directly to our friendly team at 01928 242829.

Live Chat: Get instant support via our website.

In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.

We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.

We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.

Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.

Thank you for choosing Land of Beds. We're here to help you sleep better.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(9,978)

1,421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service in Wigan Store

We went in store to the Wigan branch and were served by Cath and her colleague. They were so helpful and gave us a great deal!

11 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks Harley, that's lovely to hear. We’ll make sure Cath and the team in Wigan get to see this, they'll be made up.

Rated 5 out of 5 stars

Great service, product delivered on time with care

All around great service by the company , including deliver. delivered to room by courier and product is good quality. Thank you,

6 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for taking the time to leave this review. We're really pleased to hear the delivery went smoothly and that our courier team got everything up to the room for you. Enjoy the new mattress and thanks again for choosing Land of Beds.

Rated 5 out of 5 stars

Mike and Tony were incredibly helpful…

Mike and Tony were incredibly helpful and pleasant. Thankyou
Janet

30 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for your kind words, Janet. We're glad Mike and Tony were so helpful and pleasant, we'll be sure to pass on your thanks to them both.

Rated 5 out of 5 stars

Very Swift delivery and a nice

Very Swift delivery and a nice, comfortable mattress.

28 May 2026
Land of Beds logo

Reply from Land of Beds

We’re glad it all went so smoothly, Ron, quick delivery and a comfy mattress is exactly what we like to hear. Enjoy your new mattress!

Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company. The mattress is top quality. Prompt ordering process via phone. Price matched. Charley, the person I dealt with was professional and very helpful throughout. Product delivered within 3 days.

5 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for your kind words, Richard. We’re pleased to hear you're happy with the quality of your mattress, and that Charley looked after you so well throughout, from price matching to a prompt ordering process. Thanks for choosing Land of Beds!

Rated 5 out of 5 stars

Very fast delivery and very pleased…

Very fast delivery and very pleased with product

7 July 2026
Land of Beds logo

Reply from Land of Beds

Thanks so much for your review, Francis. We’re really pleased to hear the delivery was quick and that you're happy with your new product. Thanks for choosing Land of Beds!

Rated 5 out of 5 stars

Professional efficient ordering processing

I had added items to basket but not checked out & received a phone call the next day to see if I had any questions. I was impressed with the knowledgeable, friendly member of staff & have since placed my order. Ordering process was straightforward & delivery selection was forwarded later.

6 July 2026
Land of Beds logo

Reply from Land of Beds

Thanks for taking the time to share this feedback. We're really pleased our team reached out and could help answer your questions, it's great to hear that made such a difference.

Rated 5 out of 5 stars

I purchased a Relyon mattress from Land…

I purchased a Relyon mattress from Land of Beds as it was at a brilliant price and made by Relyon exclusively for them. They also offered 12 months of interest free payments which was really easy and straight forward to set up. Their excellent customer service rating also convinced me to buy from them, and so far they have been superb. I had a call from a lovely lady the day I placed my order to double check that I was happy with everything and to confirm access details for delivery. My mattress is made to order but is being delivered two weeks ahead of the lead time which is great. I rang them today to confirm the details of my upcoming delivery. Got straight throughand spoke to Louise who was really helpful. So far I've experienced a level of service that is rare to find these days.

7 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for choosing Land of Beds and for leaving a detailed review.
We’re pleased the exclusive Relyon range and the interest free payments made things easy from the start, and that the follow up call gave you peace of mind on the order. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Mike and Alan were very polite

Mike and Alan were very polite, efficient, friendly and helpful.
They did a wonderful job of removing our old bed and installing the new one

3 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for taking the time to leave a review. We'll make sure Mike and Alan hear this, they'll be made up with it.

Rated 5 out of 5 stars

Frienly and knowledgeable staff.

Very professional and knowledgeable. Family-run and friendly service, answered all my questions.

2 May 2026
Land of Beds logo

Reply from Land of Beds

Being family-run is something we're proud of, so it's great to know that showed in the service you received. We're delighted you found us professional and knowledgeable, and that all your questions were answered. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.. Greeted with a warm welcome from Lucy.S who was very knowledgeable when it came to the range on offer. Didn't feel pressured into the sale and felt comfortable in the surroundings of the shop. All round good experience and we came away with a product we're happy with. Will deffo recommend to Family and friends

6 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks Peter, this is exactly the sort of experience we want every customer to have. We'll pass your kind comments on to Lucy, she'll be made up with this.
Thanks for recommending us to family and friends, it means a great deal.

Rated 5 out of 5 stars

Charlie was really helpful and I bought…

Charlie was really helpful and I bought a mattress in less than an hour. Great customer service.

1 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for taking the time to leave a review, Richard, that's brilliant to hear. We'll be sure to pass your kind words on to Charley, it'll mean a lot to her.

Rated 4 out of 5 stars

Bed arrived on time

Bed arrived on time. It was delivered & set up quickly.
Very satisfied
Regards
S Fraser

17 May 2026
Land of Beds logo

Reply from Land of Beds

Thanks for the lovely feedback, it really does mean a lot to us. We're glad the delivery and set up went smoothly and that you're happy with your new bed.
We'd love to know what would have made it a full five stars for you, if there's anything at all, please just let us know. We hope to welcome you back in the future.

Rated 4 out of 5 stars

Our experience was a good one the team…

Our experience was a good one the team who delivered our bed were polite & pleasant a comfortable choice thank you 😊

23 May 2026
Land of Beds logo

Reply from Land of Beds

Thanks for leaving a review. We're really pleased the team were polite and pleasant, and that you're happy with your new bed.
We'd love to know what we could have done to make it a five star experience for you, so if you get a moment to let us know, we'd really appreciate it. Thanks again for taking the time to leave this.

Rated 5 out of 5 stars

Hypnos bed

Land of Beds was easy to order from and the customer service was efficient. The delivery arrived on time. Although I had paid for bed set up and removal of packaging the paperwork didn't match my order but the delivery guys were very obliging once I showed them my invoice.

13 April 2026
Land of Beds logo

Reply from Land of Beds

Thanks for your detailed feedback. We're pleased the ordering process was easy and your delivery arrived on time.
We're sorry the paperwork didn't match up regarding your set up and packaging removal, we'll look into that to make sure it doesn’t happen again. We’re really glad our delivery team sorted it for you on the spot though, we'll pass on your thanks to them.
Thanks again for taking the time to review us.

Rated 5 out of 5 stars
Land of Beds logo

Reply from Land of Beds

Thanks for your kind review! We're really pleased our team could help, and we'll be sure to pass on your feedback, they'll be really pleased to hear it.

Rated 5 out of 5 stars

Friendly customer service

When I phoned to order a new bed I was helped by Louise who was very courteous, friendly and knowledgeable and put me totally at ease. Great customer service.

3 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

We're delighted Louise made the whole process so easy and put you at ease, that's exactly the kind of service we aim for. We'll be sure to pass your kind words on to her, it will mean a lot. Thanks again, and we hope you love the new bed!

Rated 5 out of 5 stars

Great service from Mike and Alan

Great service from Mike and Alan. Would highly recommend

3 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for leaving a review! We'll be sure to pass on your kind words to Mike and Alan, they'll be made up to hear it. Thanks again for choosing Land of Beds.

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company very helpful and knowledgeable staff who helped me find the right mattress and bed for our needs .Cath was brilliant sent me swatches so I could pick my colours they arrived the next day , thank you for a seamless experience can’t wait for my bed to arrive

2 July 2026
Land of Beds logo

Reply from Land of Beds

Thanks for choosing Land of Beds and for leaving a review. We're delighted to hear you had a seamless experience - that's exactly what we strive for. We look forward to delivering your new bed soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look