Land of Beds Reviews 

9,980
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and exceptionally knowledgeable staff members who provide helpful, patient advice during showroom visits without ever being pushy. Consumers also deeply appreciate the remarkably straightforward ordering process, competitive pricing, and fast, efficient delivery services that consistently meet their daily needs. Some people were dissatisfied with occasional delivery complications, poor courier service, or failure to remove packaging materials properly from the bedroom. A few reviewers similarly mentioned receiving faulty items, disappointing product quality, or experiencing frustratingly long delays when waiting for their rightful refunds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive product... See more

Product

Consumers find product to be positive, highlighting top quality materials and great value for money across a... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting fast shipping times and great... See more

Service

People report positive experiences with service, highlighting efficient and professional interactions with... See more

Order

Reviewers mention positive feedback about order processes, highlighting straightforward online and telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After such a great experience purchasing the bed with the help of the lovely Charley we have just taken delivery of it! It looks splendid and many thanks to Mike and Tony they did such a good job remo... See more

Company replied

Rated 5 out of 5 stars

The web site is simple to navigate giving clear guidance on the various mattresses that they sell. We have an emma mattress so wanted to update it as we love them, the price was very competitive. Ho... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more

Company replied

Rated 5 out of 5 stars

We spent quite a while at Land of beds Wigan testing out quite a few beds we received plenty of advice of Cath who was very helpful but not pushy. We eventually decided on a Hypnos Mattress and look f... See more

Company replied



Company details

  1. #45 of 115 best companies in Bed shop
  2. #31 of 87 best companies in Bedding Shop
  3. #82 of 228 best companies in Bedroom furniture shop
  4. #31 of 86 best companies in Mattress Shop

About Land of Beds

Written by the company

Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.

At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.

As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.

Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.

Shop Your Way

Online: Explore our full range at www.landofbeds.co.uk.

Call Us: Speak directly to our friendly team at 01928 242829.

Live Chat: Get instant support via our website.

In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.

We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.

We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.

Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.

Thank you for choosing Land of Beds. We're here to help you sleep better.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(9,980)

1,427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have ordered from this company twice…

I have ordered from this company twice and both products were great. I would highly recommend land of beds if you are looking to replace your mattress.

8 June 2026
Land of Beds logo

Reply from Land of Beds

Thank you, Maurice, for your continued support and for choosing us again. We’re delighted to hear that you’ve been pleased with both of your purchases. Your recommendation means a great deal to us, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great price and wonderfully attentive…

Great price and wonderfully attentive customer service. On day of delivery the courier messed up and I reached out to Land of Beds via email. In under half an hour they were on top of it and keeping me regularly updated. Highly recommended.

1 June 2026
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Reply from Land of Beds

Thanks, Grant, for taking the time to leave a review. We’re really pleased our team was able to step in quickly and support you when needed. Providing a smooth experience, especially when unexpected issues arise, is something we take great pride in. We appreciate your recommendation and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Just wonderful deal with

Just wonderful deal with - very helpful and speedy delivery.

14 July 2026
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Reply from Land of Beds

Thanks, Clare, for your kind feedback. We’re so pleased to hear that you found our service helpful and that your delivery was quick and efficient. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

EXELENT DELIVERY SERVICE.PLEASANT ,…

EXELENT DELIVERY SERVICE.PLEASANT ,VERY HELPFUL GENTS.COULD NOT HAVE HAD ANY BETTER SERVICE.

13 July 2026
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Reply from Land of Beds

Thank you Kathleen for your lovely feedback. We’re delighted to hear that you had such a positive experience with our delivery team. We’ll be sure to pass on your kind words to them. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Easy to mange the order

Easy to mange the order

17 July 2026
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Reply from Land of Beds

Thanks for sharing your experience. We're thrilled to hear you found it easy to manage your order - that's exactly what we strive for. We look forward to welcoming you to Land of Beds again in the future.

Rated 5 out of 5 stars

Fast delivery good communication

Fast delivery good communication

12 July 2026
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Reply from Land of Beds

We're delighted to hear you were happy with our communication and the fast delivery. Thank you for choosing Land of Beds, we really appreciate your support.

Rated 5 out of 5 stars

Lovely shop to walk around plenty of…

Lovely shop to walk around plenty of choice Lucy assisted us round very knowledgeable and made it very personalised to our needs we were kept informed of delivery dates and bed arrived on time thank you

22 June 2026
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Reply from Land of Beds

Thanks for sharing your experience and for choosing Land of Beds! We're delighted to hear you enjoyed your visit to our Wigan store and found plenty of choice. It's great to know Lucy provided such knowledgeable, personalised service and kept you informed throughout your order. We'll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

I had a particular delivery requirement…

I had a particular delivery requirement and Julie was extremely helpful and friendly in accepting and placing my order. It was really nice to actually talk and deal with very professional and experienced staff. Thank you Julie and Land of Beds

18 July 2026
Unprompted review
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Reply from Land of Beds

Thanks for leaving a review! We're delighted to hear Julie was able to help with your delivery requirements and made the ordering process so easy. We'll be sure to pass on your kind words to her. Thank you for choosing Land of Beds - we really appreciate your support.

Rated 5 out of 5 stars

Friendly and helpful staff providing an excellent service

Very happy with the whole process of ordering my divan base from this company. Louise in sales was very helpful at every stage of the process from ordering samples and following up to the next stages.

30 June 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for sharing your experience! We're delighted to hear you were happy with the whole ordering process. It's especially lovely to know Louise was able to help at every stage, from ordering fabric samples through to placing your order. We'll be sure to pass on your kind words to her. Thank you for choosing Land of Beds!

Rated 5 out of 5 stars
Land of Beds logo

Reply from Land of Beds

Thanks for leaving a review! We're delighted to hear you received great service from Lucy and the team in our Wigan store. We'll be sure to pass on your lovely feedback. Thank you for choosing Land of Beds!

Rated 5 out of 5 stars

Excellent mattress

Excellent mattress. Perfect service quickly delivered

10 June 2026
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Reply from Land of Beds

Thanks for leaving a review! We're delighted to hear you're pleased with your new mattress and the service you received. Enjoy your new bed, and thank you for choosing Land of Beds.

Rated 4 out of 5 stars

Delivered with care thank you

Delivered with care thank you

24 May 2026
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Reply from Land of Beds

Thanks for choosing Land of Beds and for leaving a review - we really appreciate it. We take all feedback seriously, so would love to hear how we could have turned your experience into a five star one. We hope to welcome you back to Land of Beds in the future.

Rated 5 out of 5 stars

Good to deal with

Good to deal with, prices ok so far so good!

15 July 2026
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Reply from Land of Beds

Thanks, Alan. We're pleased to hear you've had a good experience so far. We really appreciate you choosing Land of Beds and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service. Alan was extremely knowledgeable in helping us decide what we wanted. Very pleasant visit, will recommend 👍 great to go to a showroom and be able to see and try beds/ mattresses.

15 July 2026
Unprompted review
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Reply from Land of Beds

Thanks for leaving a review and for the recommendation, it means a great deal. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Super customer experience

Enquired about the best mattress for my elderly parents. Very helpful member of staff (Alan) we discussed all options, he asked relevant questions and we arrived at the best solution for their needs. Delivery was much quicker than expected which was a bonus.

14 July 2026
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Reply from Land of Beds

We're thrilled to hear Alan was able to answer all your questions and provide suitable options. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I am very pleased with the service

I am very pleased with the friendly service I received when deciding on our new bed. My emails were answered promply and I'm really happy with the help I received from Lucy S

Thank you

9 July 2026
Unprompted review
Land of Beds logo

Reply from Land of Beds

Thanks for choosing Land of Beds and for taking the time to leave a review. We're thrilled to hear Lucy S met your expectations. We'll be certain to share this with her - she'll be made up. We look forward to welcoming you again in the future.

Rated 4 out of 5 stars

We were looking for a cooler and more…

We were looking for a cooler and more comfortable sleep. Your website was easy to follow as I don't normally use this type of shopping.

12 July 2026
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Reply from Land of Beds

Thanks for sharing your experience. We're thrilled to hear you found our website easy to use. We take all feedback seriously, so we'd love to hear what we could have done to make it a five star experience.

Rated 5 out of 5 stars

Lucy was really helpful in organizing…

Lucy was really helpful in organizing my custom order. Very efficient in getting my order sorted and appreciated her support. Very personable to talk to on the phone- glad I was able to communicate with a human - real customer service.

13 July 2026
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Reply from Land of Beds

Thank you, this is great to hear. We’ll pass this on to Lucy, she'll be really pleased. Providing excellent customer service is what we're all about. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

The best buy on line is Land of Beds

Very helpful and polite staff. Nothing was to much trouble most friendly and helpful people I have spoken and dealt with in a long time. Thank you so much

10 July 2026
Land of Beds logo

Reply from Land of Beds

Thank you so much, that really means a lot. It’s lovely to hear the team made such a good impression, that's exactly the kind of service we aim for. Thanks again for taking the time to leave a review and we look forward to welcoming you again in the future.

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