Land Rover Reviews 1,269

There are a couple of good factors about this car. The way that it looks, and the fact that it is a nice comfortable ride. That aside, this car is let down by poor quality components and even worse than that, diabolical after tales service and support. The dealerships are an absolute nightmare. They lie, they do an inferior job and are untrustworthy. This company is now riding on its reputation of years of old. Unfortunately, it isn’t the company used to be and the customer service definitely isn’t. My car was in the local dealer for two weeks. They constantly lied, forgetting that I have an app so I can see exactly when they were last in the car. They are unreliable and then they returned the car eventually with panels still not fitted correctly; Okay, not even fitted.

I will be changing my car within the next 18 months, after the recent episode with the dealership, it will definitely not be with another Land Rover. Three out of the four window regulators have failed. Land Rover clearly over there is an issue with these yet they refuse to replace The one existing window regulator - which will fail. Imagine having a window that wont close for 6 weeks!!! Too many silly faults have occurred with this car.

Like I say, though, the main reason I will not buy another one of these is because of the backup and support.

Peter was the polite and helpful man who collected our car from our home. He was prompt, explained everything very clearly and also brought back the serviced and cleaned car in the evening. The service was carried out and the administration to arrange it was very easy. All in all a very satisfactory and smooth service.

I broke down with my one month old on the motorway a few weeks back.
The engine completely shut down on me and I had not power or anything which was very very scary as a new mum also having a her in the car with me. I'm just grateful we were both ok!! I contacted land rover and they said I missed a service by 2 days and they cannot warrant my vehicle. I was giving birth so hardly like 2 days would make significant difference and the car was not driven either.
none the less they said they would contribute 40% towards my new engine, turbo and DPF which was coming in more than I paid for the car to start with. £22k is not a good will gesture at all its a form sales tactic to make you think they are doing you a favour or trying to help you. they give 0% of care with after sales its all about robbing people. I will never buy a land rover ever again STAY CLEAR - SAVE YOUR MONEY AND TIME.
CLEARLY THE WARRANTY IS NOT WORTH THE PAPER ITS WRITTEN ON!!
ID RATHER BURN MY MONEY THAN GIVE IT TO THESE PEOPLE.

No getting away from the fact that our Supercharged Range Rover Autobiography is almost 8 years old. This however shouldn’t affect something as simple as a wheel brace.

We have actually had our car for five years and I can confidently say that in our time the wheel brace has never been used, however on first use over the last weekend to sort out a flat tire, the wheel brace literally sheared at the cup end. Not fit for purpose (by the way if somebody wanted to comment on the fact that the wheel nuts may have been too tight, it’s worth pointing out that the last people that had the wheels off were a Range Rover garage) anyway the AA saved the day.

On speaking to so-called ‘Range Rover customer care’ today, 8th of October, they just went with the “Computer says no” approach. Total apathy.

It’s a small item, not so expensive to replace but if that’s a demonstration of the build quality of a £140,000 car then I’m shocked.

I know the car is almost 8 years old, but surely somebody needs to think outside the box on something like this. Where was a bit of good old fashioned good will. by the way if somebody wanted to comment on the fact that they will nuts may have been too tight, it’s worth pointing out that the last people that had the wheels off were range Rover

Less than one star if I could leave less.
My vehicle has broken down whilst I'm away in France.
It can't be fixed over here so needs repatriating.
They provided me with a hire vehicle, but have failed week on week to renew the hire.
I'm now getting threatened with prosecution because the vehicle hire hasn't been renewed.
Everytime i try and speak to their customer relations team I'm passed from pillar to pst with nothing being resolved.
Absolute joke of a company.
Avoid at all costs

We bought our Land Rover evoque in 2019 and now 6 years on the customer aftercare is shocking.
Recent experience was a major service that did not pick up any issues. On collecting our car we were told they did not have any add blue which baffled me as a high end garage they said had no ad blue.

The attitude is shocking on staff and we then took the car to a local garage 2 weeks later for a mot, Jeep failed as the brake pads were worn metal to metal this shocked us so we took our service report to the garage and the technician couldn’t believe the reading land rover give.
We were shown the brake pads and utterly shocked.

Contacted Land Rover and the lady was lovely and so apologetic.
Today Jamie Cullen the head of business rung all seemed ok until I brought up the safety and disbelief on the paper work of the brakes. His attitude was terrible and his words were that in a major service they do not have to take the wheels off so I asked how can the brake pads be fully checked and again he stated it’s Land Rover policy but another car may have the wheels taken off to check the pads. So I asked what’s the difference and he said it’s Land Rover who say to take the wheels off or not. Then I asked for a copy of this from land rover to which he wouldn’t give. To keep my patience I put the phone down. Jamie tried ringing me twice but I declined the call.

I would not recommend buying a Land Rover unless you want 0% aftercare and horrendous customer service.

6 years on and absolutely nothing has changed just new staff with 0% care.
To top it off Jamie emailed me even after I requested he didn’t to provide me with the ombudsman link to forward a complaint.
My reply was this should never have to go to the ombudsman and requested he does not ever contact me again

Great service, throughout EU in the same style. Much better quality than 10/15yrs ago.

Landrover assistance were great on the whole. Once Enterprise got involved it became a disaster. However, a lady called Kiki in LRA was a star, understood my needs and sorted things, both a loan car and a loan car release form that was taking forever to receive.

cant get rid of their ads on pinterest. so, 1 star for you. i dont need reminders of land rovers every time i look at pinterest.

Worst overall customer experience in my life to date. I advise everyone caution committing to this brand. 2021 Range Rover Sport Diesel broke down with "carbon in the engine" and I receive a quote of several thousand pounds 5 months later -- but wait maybe £300 of free merchandise - you can't make this up. Dealer network is shocking. Missing parts, significant attrition, never keep their word. No proactive updates whatsoever over this 5 month period.

god !! complain about land rover pushing their snobby chelsea tractors on us poor people who driver cars worth 1% of the cost of a land rover, u then keep betting spammed by TrustPilot.

in what crazy world does targeted advertising keep pushing me to buy a car worth more than my flat ?!!?!?!!

Subject: Urgent: Recall Issue Unresolved – Request for Reimbursement & Appointment

Dear Land Rover Customer Services,

I am writing to express my deep disappointment with the handling of a recent safety recall on my Range Rover
Evogue
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Despite my repeated attempts to secure an appointment at various service centres, I was finally booked at Staples Corner. As I had no alternative means of transport, I was forced to hire a rental car at a personal cost of £46 to travel to and from the dealership.

Unfortunately, after dropping off my vehicle and taking a day off work, I was informed only afterwards that the system required for the recall work was not functioning. As a result, my vehicle remains unrepaired, despite the considerable inconvenience and expense I have already incurred.

I respectfully request the following:
1. Full reimbursement of my rental car costs (£46).
2. An urgent new appointment at the earliest possible date to complete the recall work.

Given that this issue arose through no fault of mine, I expect this matter to be handled promptly and fairly. Please confirm by reply how and when you will arrange the reimbursement and provide a priority appointment.

I look forward to your urgent response.

Yours sincerely,
Gandhi

BEWARE BEWARE BEWARE
Buying experience when entering Lookers Jaguar Land Rover showroom Hillington Glasgow 2023 Second to none. VIP treatment.
Agreed to purchase a beautiful Range Rover Evoque Autobiography 2017 edition. 60k on the clock. Presented to me under a red cloth reveal. Keys in a lovely presentation box. Wonderful, so happy, so special. I have never experienced the purchasing of a car like this before. And I’ve had several cars in my over 30 years of driving. Two brand new cars and several second hand, all from dealers, as a precaution, if things go wrong.
Eighteen miles on from leaving the showroom with this wonderful car, it came to a standstill on the motorway. OOPS. Recovery vehicle back to the showroom. On hindsight this is where I should have walked away. But again VIP treatment. I was given courtesy use of a brand new VELOR 73 miles on clock whilst they fixed the broken down EVOGUE. A faulty DPF was the issue. When repaired it was driven to my door and the VELOR was picked up. My home is 5 hours drive from Glasgow. Awe what a great organisation this Land Rover firm are. Good British Brand.
In local garage September and November 2024 for new alternator, crank pulley, battery, coil springs, tires, brake pads discs and new reverse camera (water ingress on existing one). 69k on the clock.
Went on holiday for several weeks beginning of this year (not with car) and when back home and driving, heard knocking from the back. Then battery would not keep a charge and boot would not stay closed. In local garage diagnosed needing new haldex unit and a leak from windscreen
On 15th April I contacted Hillington branch and was told the warranty would not cover local garage repairs. It had to be repaired at a Land Rover specialist as they use “prestige” Land Rover parts Nearest branch Inverness who refused it when I told them the issues. Hillington couldn’t look at it until October at the earliest. Pentland Stirling booked it in for 30th April. On the back of a recovery van at my expense (£660) off to Pentland Stirling it went. Repaired, serviced, MOTed and ready for collection 30th May.
Time delay in collection due to work commitments and distance (5 hours drive away) my daughter picked it up August. Mouldy, cob webs, spiders, stinking and still leaking. When I emailed them for explanation on the condition, I was emailed back, told windscreen had been repaired and no leaks detected but it was a health hazard for them to clean it. Last week I contacted them three times for the documented proof that the leak had been fixed. On third call they conceded they could not find proof so I asked to speak with a manager. No return calls or communications.
Cleaned it myself to pristine condition and yesterday I got rid of it for less than all the repairs cost dreading that this leak was causing more damage. 72k on the clock.
Range Rover parts are more than 4 times the price of normal garage parts. Making any warranty a false prophet.
After numerous request I have yet to speak with management of either Stirling Land Rover or Lookers Jaguar Land Rover Hillington Glasgow.
Do not be sucked in like I was. 12k miles driven and over £26k out of pocket and I don’t have a car. Look at the reviews on Trustpilot. (I wish I had) Unfortunately this is not an isolated incident
Trading Standards are my next avenue.

How do I start?! Today I have had a really first class two tits in my face ( I’m a woman) appointment to calibrate a new key for my Freelander. Yes it’s old and so am I. Got it from my Dad. The treatment I had was not up to standard at all. I ended up paying 406€ for no result for calibrating a key I Bought From Them. 900€ to run diagnostics on the car and key…which I bought from them. When you see these people on Reception you know immediately you’ll get nowhere.
Actually not that shocked, 404€ for nothing, seems to have paid for a coffee, Perrier, coke or air. Capitalism

Is landrover app a waste of time
Keep having to sign in but keep getting shut out

Landrover Grossetto Italy
An extremely competent and friendly company.
We were on vacation in Toscana and the brakes on our Landrover Discovery needed replacing. Despite the Ferrogosto, our car was repaired on time.
We felt well looked after and very well served.
Thank you, dear MATTEO.
We highly recommend this workshop.

Please please please avoid and do not ever buy a Land Rover Discovery Sport. Customer Service is terrible, so many defects. Had a new engine fitted a year ago, which has failed again - Land Rover refusing to cover the costs.

Paid a premium for a new Evoque from York. Booking in for repair and service in 8 weeks time. No point having a premium car if no premium support. Getting rid asap and wont be getting another nor recommending anyone else to.

I was recently charged £615 to be told that my 2018 Range Rover Velar (with 94,000 miles and a full JLR dealership service history) needs a new engine — costing over £15,000, which is more than the car is worth.

The car failed to start with no prior issues or warning signs. The AA suspected a timing chain issue and advised recovery to a dealership. I contacted Harwoods Land Rover Brighton, who quoted a £246 inspection fee.

After inspection, they suspected timing chain issues but couldn’t confirm the extent of the damage without further testing — requiring an additional £492 incl. VAT, bringing the total to £738. This was later reduced to £615 as a goodwill gesture.

They later confirmed internal engine failure and quoted £16,865.60 for engine replacement (reduced to £15,850). Harwoods raised a case with Jaguar Land Rover UK, but they refused any goodwill contribution, citing the vehicle’s age and mileage.

This is unacceptable for several reasons:

A complete engine failure at 94,000 miles with no warning is unreasonable for a premium-brand vehicle.

The car has a full JLR service history.

Diesel engines are generally expected to last far longer.

A £15,000+ engine replacement is disproportionate and raises concerns about the vehicle’s reliability.

JLR’s refusal to support or contribute, even partially, is extremely disappointing. I expected better from a brand that markets itself as premium. If you're considering a Range Rover Velar — or any Jaguar Land Rover vehicle — I strongly urge you to think carefully about long-term reliability and support

Bought a brand new Defender, when the engine blew up it took Land Rover 28 weeks to repair it, that’s not a typo, twenty eight weeks! In that time the first courtesy car broke down!! it’s had to have 2 new sets of breaks by 20 thousand miles, it’s had to have a new suspension arm and the steering column broke.