Land Rover Reviews 1,266

WARNING – Proceed With Extreme Caution

I had an extremely disappointing and frustrating experience with this dealership. I purchased a 2020 Range Rover Evoque in September 2025, which was sold to me as a Certified Pre-Owned vehicle. Less than 30 days after purchase, I experienced issues with two tires. Although I had purchased the wheel and tire protection plan, I was informed that the tread depth was allegedly insufficient for replacement. Given that I had owned the vehicle for only 30 days, this strongly suggests the vehicle was sold to me with worn or substandard tires, which should never occur with a certified vehicle.

By December 2025, the situation worsened significantly. The vehicle developed major mechanical failures, including defective coolant hoses, water pump, and thermostat housing, resulting in a severe coolant leak. Any coolant added would completely drain within 24 hours, rendering the vehicle unsafe to drive.

When I contacted the dealership regarding the Certified Pre-Owned warranty, I was informed that it had expired in October 2025—barely weeks after my purchase. At the time of sale, I was not permitted to purchase an extended warranty, and the finance manager explicitly advised me not to worry, stating the vehicle was still under warranty. What was not disclosed is that the warranty would expire in less than 30 days. This omission is misleading and unacceptable.

The repair estimate provided is $4,360.11, and I have owned this vehicle for less than 90 days. Expecting a customer to make monthly car payments while absorbing thousands of dollars in repairs on a recently purchased certified vehicle is unreasonable and unjust. I feel completely taken advantage of as a consumer.

This experience has caused significant stress, disappointment, and financial concern. The lack of transparency, poor communication, and apparent disregard for customer protection reflect underhanded and questionable business practices. I will be filing a formal complaint with the Better Business Bureau and pursuing further consumer protection remedies.

I strongly discourage anyone from purchasing a vehicle from this dealership. Buyers deserve honesty, transparency, and accountability—none of which were demonstrated here.

The worst customer service!! my warranty was expired three days ago. That was New Year’s and a weekend they will not accommodate me to check my car under my warranty with these expensive cars. The customer service should be much better. It is insane would never recommend this car. You can get better car with the better customer service.

Land Rover once again fail to return phone calls. I tried 3 times last week before someone would finally talk. They never seem to be proactive.
Have now had my car in the workshop for 5 weeks and all that is needed (apparently) is a new sensor. Was told this would be sorted Friday the 2nd or Monday the 5th at the latest. Have checked today on the cars remote app and it is still untouched by them.
Feel so let down by them. Everyone is very polite but there seems to be no follow through or responsibility.
It appears to be an expensive mistake.

Engine management light came on back in September car was still driving. Since then I was trying to get it in to Land Rover Service. Called about 8 times over a 3-4 month period trying to book it in. Was told there was no technicians and that I'd get a call back once issue was resolved. Rang and left my number every single time, even went into a dealership who sent internal email for me. Never got a single call back any of the times. Went into a service centre week before Christmas and they booked it in for diagnostic on the 5th, no apology, no explanation for no call back, just advising they have no courtesy cars. The car no longer drives as of 3 days ago. Had to pay £150 for recovery to take it in but was advised they won't even look at it on Monday eventhough I have an existing diagnostic booked in. Because it will now join a recovery queue and 'there's quite a few in the queue'. Never experienced such poor customer service when it comes to my car. My last car was a Skoda they were 10/10 even when they had no courtesy cars the branch manager gave me his car to drive for the day.

as the saying goes it is an amazing brand if it works. Either they cannot make good engines or they set it up to fail which is a scam. Either way will not recommend for a normal earning family or person.

Raymond Ezeagwu
Made our experience simple and worth the purchase. The south Atlanta dealership is a new and thriving place. Please come visit.
Anthony C

I was charged for replacement of both the main and auxiliary 12-volt batteries for a no-start condition. During a later visit, the technician stated that both batteries had actually tested within acceptable limits. When I requested the pre-repair diagnostic records that justified this customer-paid repair, the dealership admitted they cannot be produced.
When I continued requesting the missing diagnostics, General Manager Aaron Spicer responded in writing:
“We will not perform further diagnostics or work on your vehicle. Please arrange for the vehicle to be towed… If not we will pursue relocation to impound lot.”
He later confirmed in writing that the diagnostic records were unavailable, stating:
“That paperwork has been closed and filed for almost a month now.”
I ultimately retrieved my vehicle without ever receiving the diagnostic documentation that supported the repair I paid for. I have since confirmed with other Land Rover dealers that diagnostic records are digital and are not normally discarded or unavailable.
If your vehicle is fully under warranty, this may not matter. If you are paying out of pocket, be warned: this dealership charged for repairs and then could not produce the diagnostic evidence supporting them. Demand written diagnostics before authorizing any work.

Sales for this car was a nice experience had the i pace 3 weeks and it strangely required a service that at £30,000 to buy i would have thought would have been done to check the car was OK before sale.
Tried 3 jaguar dealers to have service done only one bothered to reply.

Paige what a delightful young lady you are accusing my husband of calling you a C**T.
You are a young girl, brand new to the job and messed up with our car and rather than holding your hands up you do this!! Disgusting behaviour and disgusting service from the manager Bob Hazel who made the recorded evidence go away to defend his staff (multiple) that lied for her!! Keep deleting my reviews because I will keep writing on every platform.

Brought a brand new car in May 25. Had non stop technical issues with this. Constantly having breakdown assistance out. Had my car for 8 weeks then not even 10 days after my car nearly blows up on me! Now ignoring my calls- out of 10 weeks I have only had my car 3!

Disgusting customer service

Bought a premium car from Lloyds Land Rover York and hence expected premium aftercare and service. On one occasion got car back from a valet in a worse condition than when it was presented. More recently had to wait 7 weeks for a window repair and first service. I had to confirm the appointment and the work to be done the day before and held my tongue with the service host whose attitude and manner was questionable. Arrived on time and was told it would be about an hour. I actually drove out 3 and a half hours later after a bill of just under £700 for an hour of work and service bits. Car was returned by the same host with a dent in the bonnet. Very suspicious of the speed in which he was hoping Id just drive off. Car was taken away and was repaired but no paperwork and presumably no guarantee. Further, window had not been attended to and remains inoperable. Was contacted by service experience manager at Lloyds essentially asking for top marks in the LR customer satisfaction survey. I rang her, she listened and thanked me for bringing the issues to her attention. No real apology or gesture of goodwill for delay, damage and unprofessionalism. Far from the premium service I would expect. Interestingly have not received the LR satisfaction survey...yet.

I had LR discovery sport 2018 on PCP for 3 yrs with no issues. Bought another one 2021 PCP on 4 years contract. Contract finished in July and paid the balloon payment. Full service at Dealer and last one June 2025. Nov 25 electrical fault and axillary belt and other issues. Car has done 46K miles only. Has to pay £1600. LR needs to improve this car electrics and electronics. In the meantime buy the car on PCP but for 3 years when warranty is there and do not buy it outright. Not worth. Will I go for it? will think twice.
Now I know most reviews on Land rover had similar issues.

We have just been quoted over £6K to replace a failed turbo and DPF in our 2020 Discovery Sport (full dealer service history and £70K). Interestingly, the main dealer didn’t quote for an oil change which I found astonishing given the major mechanical issues!
The 2.0d Ingenium diesel engine is a disaster in terms of build quality and reliability. Land Rover’s attitude and failure to acknowledge these catastrophic failures is deplorable. This is our second Disco Sport bought new and at no point did the dealer mention these known engine problems. BTW we do lots of motorway trips so interrupted DPF generation should not have been an issue.
Sadly, given the oil dilution, DPF regeneration, timing chain and turbo issues, as well as the well published security problems, we will never buy a Land Rover (or JLR) vehicle again and we will ensure that we advise family and friends to do the same.
LR need to step-up and take accountability.

Bought a Landrover Defender 110 dynamic new on a 2022 plate. 3 weeks after warranty finished vehicle bought messages up pull over when safe and start car, as it thought vehicle was not running battery not charging. Took it to a respectable recognised Range Rover specialist as this was 3 miles away. Diagnosed with starter generator problem. Quote to fix £2,500. Spoke to HO Land Rover who sent me to my local dealership in Basingstoke, which is 15 miles away who then sent me back to HO. I mentioned their goodwill that they state on their site but as I could not,get my car to one of their dealerships they would not be able to raise a case. I explained that the vehicle would not make it that distance, the dealership could, or look at the car for two weeks then if they started the work it would be another week. I explained that I could not go without my car for three weeks. They could not grasp that I could not get the vehicle anywhere. This proble should not occur on such an expensive car three weeks after warranty. We have had land rovers and jaguars for the last 15 years new but after this experience never again. So disappointing.

I wonder why the Land Rover dealership with held the following information, when i purchased the car from the dealership ?

JLR Architecture - Oil Dilution DPF Blockage Explained (Logo JAGUAR Land Rover)

1. This document is designed to advise Sales staff as to the limitations of the 5 JLR architectures with reference to customers whose typical drive journey is with low average speed and short duration drive cycles (Rural/Urban). This will assist Sales staff during the customer qualification process by helping to recommend the correct powertrain for their needs.

2. JLR Diesel vehicles have to meet the emissions targets set out by EU6. As a result a system of soot capture and burn off has had to be incorporated into the existing architecture from 16MY onwards. This has resulted in some engineering challenges with the current layout of the architectures, affecting the proximity of the heat source (engine) to the filter and so its ability to complete the burn off of the soot in the Particulate Filter. This process is known as Regeneration.

JLR Architectures

3. JLR has 5 architectures currently and simply they refer to the underside, chassis and engine elements of the vehicle known as the "Go-Cart". The architectures in general use by JLR are as follows:

D2a (XJ). medium coupled, may suffer from Oil Dilution.
D6a (F-TYPE). Petrol only, so unaffected.
D7a (XE, XF, F-PACE, and Velar). close coupled so minimal or no effect.
D7u (RR, RRS and Discovery). medium coupled, may suffer from Oil Dilution.
D8 (Evoque, Discovery Sport and E-PACE). 70cm apart, partially masked by a bulkhead. This will be heavily affected by Oil Dilution and DPF blockage and is likely to be more common for low speed, short duration drive cycles.

4. The impact of the distance between the heat source and the filter can lead to failed attempts to regenerate and, as a result, so oil dilution occurs. The soot is burnt off by effectively supplying extra fuel to the filter and then igniting this to burn off the soot.

5. This process takes around 20 minutes. However, if this is interrputed by shutting down the vehicle part way through, the additional unburnt fuel which has been injected during the process, will go to the sump and mix with the oil and therefore dilutes it.

6. The vehicle calculates the oil dilution based on an algorithm from the data of what the vehicle has done in terms of journeys duration and failed regens. In this way the vehicle calculates how much fuel will have been transferred to the oil. When that reaches 7%, now moving to 10%, this will illuminate the oil service light in the instrument cluster.

DPF Blockage

7. In addition to oil dilution, if the customer routinely drives for less than 20 minutes at less than the speed (40mph) required to induce the engine temperature, the vehicle may continually fail to regenerate and the filter will then become blocked.

8. When the filter is nearing the blocked state, the customer will receive an Amber warning in the instrument cluster and is advised to drive the vehicle for 20 minutes at an average of 40mph to complete a regeneration. If they do this the filter will clear but this will not rectify the oil dilution.

Summary

9. In summary, if a customer has a diesel vehicle listed above and uses the car in a typical low-speed, low-duration drive cycle (Rural/Urban), they will suffer from oil dilution as a minimum but also in many cases will have blocked DPFs. To avoid these issues, we strongly recommend that customers should be advised to choose an equivalent petrol vehicle or an alternative JLR diesel model that supports the customer drive cycle better and minimises their risk of having oil dilution or blocked DPF filter problems.

It is also worth clicking the link below to a short video which helps to explain it to a customer.

I have Land Rover defender. It is a lovely car however the alternator has gone wrong. I have been waiting 11 hours for recovery still waiting. Land Rover recovery just blame the AA. Shocking support service. Car is a top of the range defender x 3 years old. Will seriously look at alternative manufacture when I change in feb 26.

Worst car I have ever purchased!! 2017 plate paid £20k less than four years ago. The window screen leaks everytime it rains, this is a common fault!!! Will not touch this make of car again or recommend it to anyone else. This is going to cost approximately £1,500 -£2000 to put right! How do they get away with this?

Warranty work at Lloyd Range Rover Stockton

Bought the Range Rover (18 months old) about 6 months ago from an independent dealer. Car had issues with deployable steps so took it back and they washed their hands and said take it to the dealer it’s still under warranty - lesson don’t buy from independents. Took it to Stratstone Range Rover Stockton twice who kept it all day (twice) and overnight still didn’t resolve the issue. When visiting the service/showroom I was asked to wait in the waiting area and forgotten about for an hour, staff seemed uninterested and unconcerned. Next came me booking the car in for a third time but this time with Lloyd Range Rover Stockton who had taken over the franchise and I have to say it was chalk and cheese. Whilst there was some worry about the work being done under warranty because of the cyberattack everything was clarified and the work done in the timescale agreed and the car presented back to me washed - excellent. Shout out to the Advisor who looked after me (sincere apologies forgotten her name) she was fantastic and here is to Lloyd continuing with the tremendous service - puts Stratstone to shame .

There are a couple of good factors about this car. The way that it looks, and the fact that it is a nice comfortable ride. That aside, this car is let down by poor quality components and even worse than that, diabolical after tales service and support. The dealerships are an absolute nightmare. They lie, they do an inferior job and are untrustworthy. This company is now riding on its reputation of years of old. Unfortunately, it isn’t the company used to be and the customer service definitely isn’t. My car was in the local dealer for two weeks. They constantly lied, forgetting that I have an app so I can see exactly when they were last in the car. They are unreliable and then they returned the car eventually with panels still not fitted correctly; Okay, not even fitted.

I will be changing my car within the next 18 months, after the recent episode with the dealership, it will definitely not be with another Land Rover. Three out of the four window regulators have failed. Land Rover clearly over there is an issue with these yet they refuse to replace The one existing window regulator - which will fail. Imagine having a window that wont close for 6 weeks!!! Too many silly faults have occurred with this car.

Like I say, though, the main reason I will not buy another one of these is because of the backup and support.

Peter was the polite and helpful man who collected our car from our home. He was prompt, explained everything very clearly and also brought back the serviced and cleaned car in the evening. The service was carried out and the administration to arrange it was very easy. All in all a very satisfactory and smooth service.