LANshack.com Reviews 1,432

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting that items like custom fiber and ethernet cables are well-made, work as expected, and meet the latest standards. Many appreciate the quick turnaround and efficient delivery service, noting that orders often arrive on time or even ahead of schedule. The ordering process is frequently described as simple and easy to navigate, with timely notifications provided. However, some customers experienced issues with shipping delays, with orders taking longer than anticipated to arrive. A few reviewers also noted problems with communication regarding order status and shipping dates. Additionally, a small number of people reported receiving damaged packages or products, and in one instance, the quality of fiber trays was found to be low.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality and functionality... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Delivery service

Customers generally report positive experiences with delivery services, often highlighting fast shipping,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superlative nature of products,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a custom 55 foot S/FTP (Shielded Foiled Twisted Pair) CAT8 indoor ethernet cable for ethernet backhaul between two Eero mesh routers. I did tons of research (including Grok) and I came acros... See more

Company replied

Rated 5 out of 5 stars

Worked as expected, arrived on time. The pulling eye was bigger than 3/4”. Wish they had an outdoor fiber termination box that could hold a media converter as this install was in a barn and we were tr... See more

Company replied

Rated 5 out of 5 stars

Great product (custom terminated fiber with an eye for pulling), OK communication while the order was processing. I hadn’t seen an update in a little while and my project suddenly became urgent so I... See more

Company replied

Rated 5 out of 5 stars

I had to put a rush job title on my order, and these guys delivered. There was a little confustion in the office about my order status and the girls in the office were all over it making me and my cu... See more

Company replied


Company details

  1. Telecommunications service provider
  2. Electronics store

Written by the company

LANshack.com was founded in 1997 and was one of the first companies in the structured cabling and connectivity industry to offer full E-commerce capability. Now over 20 years later we are still providing quality products, helpful tutorials, and great customer support. At LANshack.com you will find the highest quality Datacom products on the market for the most critical networks. We manufacture custom fiber optic and copper cable assemblies to make your installation as seamless and robust as possible. You will discover a huge selection of products creating a one-stop-shopping experience for your cable installation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, timely shipping, friendly customer service. Every time I order from Lanshack I can count on my connectivity working as we have never had a bad cable come from Lanshack....thank you Lanshack for the quality job you do!

27 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're honored to be your trusted source for reliable connectivity and truly appreciate your kind words about our product quality, shipping, and customer service. It means a lot to know you can count on us every time.

Sincerely,
LANshack

Rated 5 out of 5 stars

They shipped us the wrong quantity of…

They shipped us the wrong quantity of product. It set my project back a week.

Edit: the owner of the company reached out to me personally and explained the reason for the error. He also offered a discount on the cost of the item. I was not looking for any discount or credit on the product. I do appreciate that he responded to my review. I would definitely use LanShack again.

19 May 2025
LANshack.com logo

Reply from LANshack.com

Hi Bob,

We have been in touch and at this point you did receive the correct item. We winded up getting a new assembly built as quick as possible and shipped it out Next Day Air.

We do apologize for the mix up. Apparently someone in shipping mixed a label up and that’s why you winded up receiving the wrong cable. It was just strictly human error. It rarely happens but unfortunately it happened here. We’ve addressed this with our staff to make sure that does not happen again.

We did issue a 25% refund for your troubles. We always do our best to get every order out as accurately and quickly as possible. We did correct the issue as quickly as humanly possible.

Once again we apologize for the mix-up and do appreciate your business.

Sincerely,
LANshack

Rated 5 out of 5 stars

Excellent Quality Products and Fast Shipping – Highly Recommend LANshack!

I was searching for high-quality networking gear, including Cat8 cable, RG6 coaxial cable, Cat8 shielded toolless modular plugs, and compatible accessories. After doing a lot of online research, I finally came across LANshack—and it turned out to be the perfect choice.

I was planning to install a U7 Pro Outdoor Network Wi-Fi Extender and upgrade my existing coaxial cable setup, so I placed an order for the following items:

QuickTreX® Premium Cat 8 Shielded 40 GIG Rated Keystone Jack with spring-loaded dust cover door (180° Toolless, TAA Compliant, RoHS Compliant, UL Listed)

QuickTreX® Cat 8 Shielded Toolless Modular Plug (40G, TAA Compliant, RoHS Compliant, UL Listed)

QuickTreX® Premium RG6 F Male Indoor/Outdoor Waterproof Coaxial Compression Connectors – 10 Pack

QuickTreX® Coaxial Keystone F Coupler (White)

QuickTreX® Cat 8 40G Shielded Premium Solid Conductor Ethernet Patch Cable (23AWG, 2000MHz S/FTP PVC, 45 Feet, 568B Straight Through, Blue – Made in the USA)
Note: Non-cancelable / non-returnable

Every product is exceptionally well-made, proudly manufactured in the USA, and feels very sturdy. I had zero doubts about the quality, and I was right—the performance and build are top-notch. Shipping was impressively fast, and everything arrived well before the expected delivery date.

If you're looking for reliable, high-performance networking solutions, I highly recommend LANshack and the QuickTreX® line of products.

19 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your detailed and thoughtful review! We're thrilled to hear that you were impressed with the quality, performance, and fast shipping of your QuickTreX® products. It’s great to know they met your expectations and supported your U7 Pro Outdoor Network upgrade perfectly. We truly appreciate your recommendation and your trust in LANshack—we’re here whenever you need us!

Sincerely,
LANshack

Rated 5 out of 5 stars

Various lengths

Various lengths, choices and connector.

15 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad you appreciated the variety of lengths, options, and connectors available. We’re here to help with whatever you need next!

Sincerely,
LANshack

Rated 5 out of 5 stars

Cable got here fast.

Cable got here fast and correct. More cable buying coming!

22 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad to hear your cable arrived quickly and just as expected. We look forward to helping with your future cable needs!

Sincerely,
LANshack

Rated 5 out of 5 stars

I am impressed

I am impressed

19 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We’re thrilled to hear that you’re impressed. We appreciate your support and look forward to serving you again!

Sincerely,
LANshack

Rated 5 out of 5 stars

fast turn around

great options

16 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad you found our product options to be great. We appreciate your support and look forward to helping with your future needs!

Sincerely,
LANshack

Rated 5 out of 5 stars

LANshack was great to deal with!

LANshack was great to deal with! The special order fiber came quick and everything looked correct.

15 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad to hear your special order arrived quickly and just as expected. We appreciate your business and look forward to working with you again!

Sincerely,
LANshack

Rated 5 out of 5 stars
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're happy to hear everything was perfect with your order. We appreciate your support and look forward to serving you again!

Sincerely,
LANshack

Rated 5 out of 5 stars

Great experience

Lanshack really was accommodating and very helpful with my fiber needs. They went to every extent to make sure our network was up and running in no time!

25 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're so glad we could help get your network up and running quickly and that our team was able to support your fiber needs every step of the way. We appreciate your trust and look forward to assisting you again!

Sincerely,
LANshack

Rated 5 out of 5 stars

Done right, delivered on time !

Whenever we need to install a fiber link from one building to another, we order pre-terminated assemblies from LanShack ! Always done right, very reasonable turn around times. Shipping deals are always a plus.

5 May 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're honored to be your trusted source for building-to-building fiber links. It’s great to hear our pre-terminated assemblies, turnaround times, and shipping options continue to meet your needs. We truly appreciate your ongoing support!

Sincerely,
LANshack

Rated 5 out of 5 stars

Great customer service

Great customer service. Products in stock.

28 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're happy to hear you had a great experience with our customer service and found what you needed in stock. We appreciate your support and look forward to working with you again!

Sincerely,
LANshack

Rated 3 out of 5 stars

poor fit of product

The fit of my product did not meet expectations. The MPO cassette did not fit in the wall mount LIU that it was supposed to fit into.

1 May 2025
LANshack.com logo

Reply from LANshack.com

HI Thomas,

We just took a look at your order. We do not state that the MTP/MPO cassette you ordered is supposed to work with the fiber optic enclosure you ordered. Yes that MTP/MPO cassette has an LGX chassis but that does not mean it will automatically fit when the depth (dimensions) are taken into consideration. We do have the specs and dimensions listed on both products. If you look at those, you’ll see there’s just not enough depth to properly house the MTP cassette that you ordered. We would not recommend that enclosure for that cassette.

However, we did refund you back for the enclosure. Please reach out with any questions about compatibility in the future. We’re always more than happy to help.

Sincerely,
LANshack

Rated 5 out of 5 stars

Quick delivery

Quick delivery. 📦. Exact product advertised.

26 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad to hear your order arrived quickly and met your expectations. We appreciate your support and look forward to helping with your next project!

Sincerely,
LANshack

Rated 5 out of 5 stars

Easy to order from website

Easy to order from website, fast shipping

29 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad the ordering process was simple and that your shipment arrived quickly. We appreciate your business and look forward to serving you again!

Sincerely,
LANshack

Rated 5 out of 5 stars

Quick and thorough order completion

Quick and thorough order completion - had exactly what we needed - right price and right on time!!!

22 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're thrilled to hear everything was just right—from the product and pricing to the on-time delivery. We appreciate your support and look forward to assisting you again!

Sincerely,
LANshack

Rated 5 out of 5 stars

Great prompt customer service.

Great prompt customer service.
I have ordered premade fiber from Lan Shack several times. Has always worked without issue on every installation.

22 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad to hear our customer service and pre-made fiber assemblies have consistently met your expectations. We truly appreciate your continued trust and look forward to supporting your future installations!

Sincerely,
LANshack

Rated 5 out of 5 stars

The order was taken in smoothly and…

The order was taken in smoothly and delivery was when expected. Communications was timely and up to date. I would recommend them and would use them again.

24 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're happy to hear the ordering process, communication, and delivery met your expectations. We truly appreciate your recommendation and look forward to working with you again!

Sincerely,
LANshack

Rated 5 out of 5 stars

Great product for Fiber Installation

Great product. Pulls were very solid and made it very easy to route the optical fibers.

20 April 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We're glad to hear the product performed well and made your fiber routing process easier. We appreciate your support and look forward to serving you again!

Sincerely,
LANshack

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look