I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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See what reviewers are saying
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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Very disappointing experience. The website clearly stated that the bike was in stock when I placed my order. After I ordered, I was later told that the bike was actually not available and that I woul... See more
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Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from La Souris
Beste,
Bedankt voor je review! Fijn om te horen dat je onze service als snel hebt ervaren.
We waarderen het dat je de tijd hebt genomen om dit met ons te delen.
Met vriendelijke groet,
Hailey
La Souris
I didn't get either the bike or the money
I ordered a bike online. I made a prepayment of 250 euros. The website stated that delivery would take 3–5 days. But on the first business day after placing the order, I received an email saying that delivery would be postponed by 3 weeks. I wrote to request a cancellation that same day, but I didn’t receive a response. A week later, I received another email stating that delivery would be delayed by another 2 weeks. I needed the bike urgently, so waiting wasn’t an option. That’s why I actively tried to contact customer support to cancel the order. I finally succeeded. I filled out the cancellation form, but nothing happened afterward. I didn’t get my money back. So I wrote to them again, and they replied that there had been some kind of system error and they hadn’t seen my cancellation, but they’d fixed it now and everything was fine. The very next day, I received another email saying that delivery was being postponed for another two weeks. And I still haven’t received a refund. But a month has already passed.
28 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for sharing your experience. We’re sorry to hear that your order process has been so disappointing and that you’ve experienced delays and difficulties with your cancellation and refund.
We understand that it’s frustrating when the expected delivery time changes multiple times, especially when you ordered the bike because you needed it urgently. We also understand your frustration about not receiving a timely response to your cancellation request and the fact that your prepayment has not yet been refunded.
Unfortunately, due to an internal system error, your cancellation request was not processed correctly at first. We apologize for the inconvenience this has caused. We take your feedback regarding the communication and handling of your request seriously, and we will use it to improve our processes.
We would like to look into the status of your refund and ensure that this is resolved as soon as possible. Please contact our customer service team with your order details so we can look into this for you.
We apologize again for the inconvenience, and thank you for your patience.
Best regards,
Team La Souris
Very polite staff
25 June 2026
Reply from La Souris
Dear!
Thank you so much for your kind words! We really appreciate your feedback and are glad to hear you had a positive experience with our staff. If you have any further questions or need assistance, feel free to let us know.
Team La Souris
The gentleman at the Amsterdam store…
The gentleman at the Amsterdam store was a first-class professional. Very pleasant, knowledgeable and patient. A pleasure doing business with you. Morrison-Lanjouw Family
26 June 2026
Reply from La Souris
Dear Morrison-Lanjouw Family,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience at our Amsterdam store. Your kind words mean a lot to us and motivate our team to continue providing first-class service. If you ever need anything else, please don’t hesitate to reach out.
Kind regards,
Team La Souris
Everything went well except the date of…
Everything went well except the date of delivery. It is supposed to get it within three weeks after but it was two weeks more.
24 June 2026
Reply from La Souris
Dear,
Thank you for sharing your experience with us. We are happy to hear that everything went well overall. We do apologize that the delivery took longer than expected. We understand that waiting longer than the communicated delivery time can be disappointing, especially when you are looking forward to receiving your new bike.
We appreciate your patience and your feedback. We will continue working on improving our delivery process and communication to better meet our customers’ expectations.
We wish you lots of enjoyment and many safe kilometers with your new bike
Kind regards
Team La Souris
Excellent service by Kenneth en Alex in…
Excellent service by Kenneth en Alex in hasselt.
26 June 2026
Reply from La Souris
Dear,
Thank you for your great review! We’re happy to hear that you were so satisfied with the service provided by Kenneth and Alex in our store in Hasselt. We will gladly pass on your compliments to them.
Thank you for your trust, and we hope to see you again soon!
Kind regards,
Hailey
La Souris
Reply from La Souris
Beste,
Bedankt voor je mooie review! Wat fijn om te lezen dat alles perfect op tijd is verlopen. Daar doen we het voor!
We hopen je in de toekomst opnieuw van dienst te mogen zijn.
Met vriendelijke groet,
Nadia
La Souris
Very fast and easy purchases
24 June 2026
Unprompted review
Reply from La Souris
Dear Louka,
Thank you for your great review! We’re happy to hear that you experienced the purchase process as fast and easy.
We always do our best to make the buying process as smooth as possible and to provide you with the right support when making your choice.
Thank you for your trust in La Souris and we wish you lots of fun with your purchase!
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear Rahul,
Thank you for your positive review! We are happy to hear that you are satisfied with our work.
We really appreciate your feedback and are glad that we could provide you with a good experience. Thank you for your trust and we hope to see you again!
Kind regards,
Hailey
La Souris
Very friendly staff
Very friendly staff, answered all the questions I had about the scooter maintenance and did a very good maintenance.
23 June 2026
Reply from La Souris
Beste Abdullah,
Bedankt voor je positieve review! Fijn om te lezen dat je zo goed bent geholpen en dat al je vragen over het onderhoud van je scooter duidelijk zijn beantwoord.
Goed om te horen dat je tevreden bent over de service en het uitgevoerde onderhoud. We waarderen je feedback enorm en helpen je graag weer wanneer dat nodig is.
Veel plezier met je scooter!
Met vriendelijke groet,
Hailey
La Souris
very helpful and polite
22 June 2026
Reply from La Souris
Beste Valerie,
Thank you for your positive review! We are happy to read that you experienced our service as helpful and polite.
We appreciate your kind words and we always strive to provide our customers with a friendly and helpful experience.
Thank you for your trust in La Souris and we hope to see you again soon!
Kind regards,
Hailey
La Souris
Recently I did 2 purchases from La…
Recently I did 2 purchases from La Souris, Maastricht and La Souris Hasselt. Fat Bike from Maastricht and E-Scooter from Hasselt. Both of them delayed beyond promised timelines.
With scooter its even worst, as it got delayed 3 times.
1. Shop Manager assured delivery in 1-2weeks
2. Received email mentioning delivery in week 22
3. Again Received email mentioning delivery in week 25
4. again and again Received email mentioning delivery might happen in mid of July (week 28). This is also not certain.
I have paid complete amount for E-scooter and now I am struggling to get delivery of my stuff, even after paying 100% in advance.
I suggest to be careful while paying about delivery and make sure you read terms and conditions documents (51 pages !). There are many things written that are not in customer favour. take care guys.
18 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to share your experience with us. We are sorry to read that the delivery of your orders did not meet your expectations and that you have experienced multiple delays.
We have already informed you by email and explained that we are currently still awaiting the delivery of the battery for your scooter. As soon as it arrives, we will be able to schedule your order for delivery immediately.
We understand that waiting is frustrating and we will of course keep you informed about the progress as best as we can. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your review 😊 We are happy to hear that you experienced our service as perfect and professional.
Kind regards,
Hailey
La Souris
Best custom service ever!
21 June 2026
Reply from La Souris
Beste Radu,
Bedankt voor je review! Fijn om te horen dat je onze service zo positief hebt ervaren. 😊
Met vriendelijke groet,
Hailey
La Souris
The man who attended to me first was…
The man who attended to me first was very rude, he didn’t want me to ask questions. He judged me, he thought I wasn’t going to buy, so it was as if I was wasting his time. He even left me and attended to the client he thought were potential buyers.
As I was there confused, a lady so me and she came to me…. Woowwww, she was so kind, with the best customer care. Explained to me everything in detail and I left as a happy client. I also have a question, I was told the receipt was sent on my email. But I can’t find it
5 June 2026
Reply from La Souris
Dear Stellah,
Thank you for sharing your experience with us. We are sorry to read that your first interaction in the store was not pleasant. We always aim to treat every customer with respect and proper attention.
At the same time, we are glad to hear that you were later assisted by a colleague who provided good service and that you left the store satisfied. Regarding your invoice, we have resent the invoice to your email address so you should be able to receive it again.
If you still cannot find it, please feel free to contact us so we can assist you further.
Kind regards,
Hailey
La Souris
It was a good experience
It was a good experience, and I thank the lady who helped me; she is very kind.
20 June 2026
Reply from La Souris
Dear Ahmad,
Thank you for your review! We are happy to hear that you had a good experience and that our colleague was able to help you in a kind and friendly way.
We will make sure to pass on your kind words to her. 😊
Kind regards,
Nadia
La Souris
Don't buy from this store
Don't buy from this store — terrible customer service. I paid €1,200 for a fatbike that broke after one month. I dropped it off for repair last September and it's been 10 months with no update. I've visited the store 5 times and no one takes responsibility. Also, where can I report this — maybe to a consumer protection organization?"
18 September 2025
Unprompted review
Reply from La Souris
Dear,
Thank you for sharing your experience with us. We are sorry to read about the issues you have encountered with your fatbike and the delay in resolving your repair case. We understand how frustrating this situation must be for you.
We would also like to clarify that we have previously sent a request for additional information regarding your case in order to properly investigate and assist you further, but unfortunately we have not yet received the necessary details to proceed.
Without these details, we are unable to fully review and resolve the situation, but we remain ready to help you as soon as we receive the requested information. We kindly ask you to contact us via WhatsApp or via a private message on social media.
We take your feedback seriously and would like the opportunity to look into this properly and work towards a solution.
Kind regards,
Hailey
La Souris
very rude manager at desk in Enschede…
very rude manager at desk in Enschede branch very bad service long time we waited for defect new bike part , the manager cussed us at the shop . never go to buy this brand
19 June 2026
Reply from La Souris
Dear,
Thank you for sharing your experience with us. We are sorry to hear that you experienced the communication at our Enschede branch as unpleasant.
We regret that you felt you were not treated in the way you expected. Providing friendly service and clear communication is very important to us, and we take your feedback seriously. We will talk to the store about this and we will make sure something likes this won't happen again.
The store has informed us that they have since contacted you again and that your vehicle is ready for collection. We hope you are now able to use your vehicle again and that the situation has been resolved to your satisfaction.
Kind regards,
La Souris
Broken promises and terrible service
Three weeks ago, I got a clear email promising me that my order was a priority delivery and would definitely arrive this week (week 25). Now that the week is finally here, they suddenly pushed the delivery back to week 28 without even asking me. I'm going on holiday then and won't even be in the country to pick it up!
When I emailed them to fix this, they sent back a completely useless, robotic standard reply that totally ignored my actual complaint. Because of this, I had no choice but to cancel my order immediately.
This is just bad customer service and a terrible ordering and delivery procedure. It is honestly the worst I have ever seen.
16 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We are sorry to read that your experience with the delivery process and communication did not meet your expectations.
We understand your frustration regarding the change in the expected delivery week and the impact this had on your planning, especially in relation to your holiday. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
We would like to clarify that delivery timelines can sometimes change due to production and logistics circumstances, especially during the high season when demand is significantly higher. Because of this increased pressure, delivery times may unfortunately extend beyond initial estimates.
However, we understand that such changes should be communicated more clearly and proactively to avoid situations like this. If an earlier delivery slot becomes available, we will always contact you directly to offer this option.
We appreciate your feedback and will use it to improve our processes going forward.
Kind regards,
Hailey
La Souris
I had a friendly conversation with my…
I had a friendly conversation with my contact person with all his patience while talking to me over the phone because I was handling customers at my work place as well and also providing me with the full information. and we made it happen.
17 June 2026
Reply from La Souris
Dear,
Thank you for your review. We are happy to hear that you had a pleasant and patient conversation with your contact person and that you were provided with all the necessary information. It is great to read that, despite being busy at work yourself, everything could be arranged successfully.
We appreciate your feedback and are glad we could assist you.
Kind regards,
Hailey
La Souris
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