I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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Very disappointing experience. The website clearly stated that the bike was in stock when I placed my order. After I ordered, I was later told that the bike was actually not available and that I woul... See more
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Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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i saw the worker
i saw the worker, curtley who is very nice person,and very good work and give good service to client.
18 July 2026
Reply from La Souris
Dear Taiyu,
Thank you so much for your wonderful feedback about our colleague Curtley. We are delighted to hear that you received such good service and that Curtley made a positive impression. We will gladly pass your compliment on to him and our team!
Kind regards,
La Souris
Can someone contact with me about…
Can someone contact with me about delivery time of fatbike? Because I try contact with office on call and mail but it doesn’t work. I don’t get right answers.
16 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your message. We’re sorry to hear that you’ve had trouble reaching us and that you haven’t yet received a clear answer regarding the delivery of your fat bike.
We understand that you’d like to know where things stand. We’ll be happy to look into this for you and ensure that someone contacts you as soon as possible with an updated status on your order.
Could you please send us your order number and contact information via a private message? That way, we can address this immediately.
We apologize for the inconvenience and thank you for your patience.
Best regards,
Team La Souris
The work are very professional and very…
The work are very professional and very welcoming
14 July 2026
Reply from La Souris
Dear!
Thank you very much for your kind words! We're delighted to hear that you found our service professional and welcoming. If you have any questions or need further assistance, please let us know.
Team La Souris
Great customer service in apeldoorn…
Great customer service in apeldoorn really polite if have questions always there to reasure😁
16 July 2026
Reply from La Souris
Dear Armandas,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our team in Apeldoorn. If you have any questions or need further assistance, we're always here to help. 😊
Team La Souris
Great communication
16 July 2026
Unprompted review
Reply from La Souris
Dear Paweł,
Thank you so much for your wonderful feedback and the 5 stars! We really appreciate you taking the time to let us know you’re happy with our communication. If you have any questions or need assistance in the future, we’re always here to help!
Kind regards,
Team La Souris
Service is bad
11 July 2026
Reply from La Souris
Dear,
Thank you for your review. We are sorry to hear that you were not satisfied with our service.
We would like to understand what happened and how we can improve your experience. If you are willing, please contact us with more details about your experience so we can look into the matter and work towards a suitable solution.
We appreciate your feedback, as it helps us improve our service.
Kind regards,
Hailey
La Souris
Top service
10 July 2026
Reply from La Souris
Beste Karine,
Bedankt voor je positieve review! Fijn om te lezen dat je onze service als top hebt ervaren. Wij waarderen je vertrouwen in La Souris en vinden het leuk om te horen dat je tevreden bent.
We wensen je veel plezier met je aankoop en veel veilige kilometers toe!
Met vriendelijke groet,
Hailey
La Souris
Reply from La Souris
Beste Emanuel,
Bedankt voor je positieve review! Fijn om te lezen dat je tevreden bent over onze service. Wij waarderen je vertrouwen in La Souris en vinden het leuk om te horen dat je een goede ervaring met ons hebt gehad.
We wensen je veel plezier met je aankoop en veel veilige kilometers toe!
Met vriendelijke groet,
Hailey
La Souris
Im very content a stuff was helpfull…
Im very content a stuff was helpfull and my bike loks awesome so 10/10
11 July 2026
Unprompted review
Reply from La Souris
Dear Oskar,
Thank you for your positive review! We are very happy to read that you are satisfied with our service and that our staff was helpful. Great to hear that you are enjoying your bike and that it looks awesome!
Thank you for your trust in La Souris. We wish you lots of fun and many safe kilometers with your bike!
Kind regards,
Hailey
La Souris
Terrible sales team
Terrible sales team, terrible customer service, takes way over 45min to contact customer service over the phone. Long waiting time, generally NOT RECOMMENDED!
7 July 2026
Unprompted review
Reply from La Souris
Dear Milo,
Thank you for taking the time to share your experience. We are sorry to hear that you were disappointed with both our sales process and customer service.
We understand how frustrating it is to experience long waiting times when trying to reach us by phone. Due to the high volume of requests, especially during the busy high season, response times can unfortunately be longer than we would like.
Your feedback is important to us, and we are continuously working to improve our accessibility and the quality of our service.
If you still have an open question or require assistance, please contact us by email, social media or WhatsApp with your order details so we can review your case and help you further.
Kind regards,
Hailey
La Souris
dont buy from them
dont buy from them. Close to impossible to get service and reach them by phone or email.
2 December 2025
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that you have experienced difficulties reaching our service team.
We understand how frustrating it can be when you have questions or need assistance and cannot get a response as quickly as expected. Due to the high volume of requests, especially during the busy high season, response times can unfortunately take longer than usual.
We take your feedback regarding our accessibility and communication seriously and continue to work on improving our service.
If you still have an open question or request, please contact us by email with your details so we can look into your situation.
Kind regards,
Team La Souris
Scammers
Scammers, if you leave a bad review they will call you to remove it but can’t respond to any emails or calls. They sell faulty bikes and do not follow European consumer laws. They have no staff for repairs and if your lucky enough to get an appointment they will just keep your bike for months and pretend its lost instead of repairing it due to the lack of staff. Don't waste your time take them straight it court.
Update: they delete my other reviews by pretending they don’t have my order numbers. Also nobody ever called me. I email and call but get no response. You respond to control the damage from all the bad reviews you don’t actually care that you are defrauding your customers. Disgusting company. Report them to acm.
4 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to share your feedback. We are sorry to read that you are dissatisfied with your experience.
We have looked into your case and do not see any recent service request in our system. The only request we can find dates back to November 2025. To better understand the current situation, we have contacted our Hilversum branch and asked them to investigate your case.
You will hear from us as soon as possible once we have received an update from the branch. We appreciate your patience while we look into this matter.
Kind regards,
Team La Souris
Phaero
Phaero. Super guy help you in all what you need if you need some by la souris. You need to ask about him.
4 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your kind review! We’re happy to hear that Phaero was able to help you so well and that you had a positive experience with him at La Souris. We will make sure to pass your compliments on to him.
We appreciate your recommendation and hope to welcome you again in the future!
Kind regards,
Hailey
La Souris
The bike is not working in a good…
The bike is not working in a good condition I went back to storage the manager was so rude and not patient with customer imagine I spend 1500 for a nonsense bike.
3 July 2026
Unprompted review
Reply from La Souris
Dear,
We're sorry to hear that your bike is not working properly and that you were disappointed with the customer service at our Amsterdam North store. This is not the experience we want our customers to have.
We would like the opportunity to look into your case and help you find a suitable solution. Please contact us and share your order number or frame number, so we can locate your details and assist you further.
Kind regards,
Nadia
La Souris
No good!!!!!!!!!!!!!!!
19 September 2025
Reply from La Souris
Beste Ihor,
Bedankt voor je review. Wat jammer om te lezen dat je geen goede ervaring met ons hebt gehad. We horen graag wat er precies is misgegaan, zodat we kunnen kijken hoe we je verder kunnen helpen.
Je kunt hiervoor contact met ons opnemen via info@lasouris.nl, WhatsApp of onze socialmediakanalen. We denken graag met je mee.
Met vriendelijke groet,
Hailey
La Souris
first servicing after buying i have to…
first servicing after buying i have to pay 92.00 . i am not satisfied so i review very very bad. never trust again....
2 July 2026
Reply from La Souris
Dear Tilak,
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience.
We would like to clarify that the amount of €92.99 consists of the standard maintenance service, as well as the costs for small materials and the environmental disposal fee.
We understand that unexpected costs can be disappointing, and we regret if this was not clear beforehand. If you have any questions about the invoice or the work that was carried out, please feel free to contact us. We are happy to explain everything in more detail.
Kind regards,
Hailey
La Souris
I am not satisfied with the service.
I am not satisfied with the service.
I brought my e-bike for a motor repair. I was told there was a 2-year warranty, but I still had to pay €70, which I found expensive.
In addition, when I brought the bike in, the brakes were working well. After the repair, the brakes were much looser and do not brake as well as before.
I was also told to collect my bike on Wednesday. When I arrived, I was informed that it was not ready and that I had to come back on Thursday. I did not receive any email or phone call to inform me of this change, which caused me unnecessary inconvenience.
Overall, I am disappointed with the communication and the quality of the se
2 July 2026
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that your visit did not meet your expectations.
We can see in our system that your service order has now been completed. We understand your concerns regarding the costs, the communication about the collection date, and the condition of the brakes after the repair.
Regarding the warranty, certain repairs or service-related costs may not be covered under the manufacturer's warranty, depending on the nature of the work carried out. We understand that this may not always be clear and apologize if this was not communicated sufficiently.
We also sincerely apologize for the inconvenience caused by your collection appointment being postponed without prior notice. We understand that this was frustrating and appreciate you bringing it to our attention.
If you are still experiencing issues with the brakes, we kindly ask you to contact our customer service via social media or WhatsApp. We would be happy to inspect the bike and work with you to find an appropriate solution.
Kind regards,
Nadia
La Souris
I ordered a fatbike from La Souris on 6…
I ordered a fatbike from La Souris on 6 June 2026 through their website. I live only about 50 meters from the store and originally planned to pick it up myself. However, because the store closes at 5:00 PM (before I get home from work), an employee assured me that home delivery would take only two working days, so I chose delivery instead.
To my surprise, I later received an email saying my delivery was scheduled for week 29th. Although it was only 6 June and there was still plenty of time before the scheduled delivery, I contacted customer service and asked if I could change it to store pickup. They refused.
Now, during what I thought was the delivery week, I emailed them again because I still hadn’t received any information about the exact delivery date or time. Only then did they clarify that they didn’t mean 29 June—they meant week 29 of the year. That means I have to wait at least 37 days for the delivery of a bike from a store that is literally 50 meters from my home.
For a purchase of this value, I find this level of communication and service extremely unprofessional and unacceptable. I was given incorrect expectations at the time of purchase, was not allowed to change to store pickup despite the long delay, and had to contact customer service myself just to find out what was actually happening.
At this point, it honestly feels like I’ve paid for something with no clear idea of when—or even if—I’ll receive it. I cannot recommend La Souris based on my experience.
Edit (cause ofc there’s not an option to respond to La Souris response under my review):
What makes this even more frustrating is that every time I ask why the delay is so long, I get the same response: “Our bikes are very popular.” That is not a valid excuse. If popularity is the reason for these delivery times, then what happens in a few months? Will customers have to wait six months for a bike?
A waiting time of over a month for a product like this is simply not normal. If demand is consistently this high, La Souris should increase production, improve logistics, or organize deliveries more efficiently. Customers should not have to accept excessive delays because the company has not adapted to its own success.
A maximum waiting time of about one week would be far more reasonable. Instead, customers are left waiting for weeks with poor communication and unrealistic expectations set by staff. I was promised a two-working-day delivery, refused the option to collect the bike myself despite the delay, and had to repeatedly contact customer service just to find out what was actually happening.
6 June 2026
Reply from La Souris
Dear Karolina,
Thank you for sharing your experience with us. We are very sorry to hear that the delivery process has not gone as expected and that this has caused frustration. We understand that, especially when you live so close to one of our stores, you expected a faster and clearer process.
We sincerely apologize for the longer delivery time. Due to the high season and the current level of demand, delivery times can unfortunately be longer than usual. We understand that this is disappointing, especially when different expectations were given at the time of purchase.
We also understand that it is frustrating to have to contact us yourself for clarification. We take your feedback regarding communication seriously and will use this to improve our service.
We are doing our best to deliver your fatbike as soon as possible and appreciate your patience. If there come a free spot for delivery sooner, then we will of course contact you immediately.
Kind regards,
Hailey
La Souris
Reply from La Souris
Beste Charles,
Dankjewel voor je 5-sterren review! We denken dat je misschien “waar is de motor?” bedoelt 😊
Laat het ons gerust even weten via WhatsApp of in de winkel, dan helpen we je graag verder met je vraag.
Met vriendelijke groet,
Hailey
La Souris
Reply from La Souris
Beste,
Bedankt voor je review! Fijn om te horen dat je onze service als snel hebt ervaren.
We waarderen het dat je de tijd hebt genomen om dit met ons te delen.
Met vriendelijke groet,
Hailey
La Souris
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