Last Minute Travel Reviews 

Booked a hotel. I got to the doorstep of the hotel after traveling across the country and it was closed. I called customer service and they "graciously" waved the cancellation fee and told me that I would receive a full refund. Never received a notification of the hotel closure and received no apology. I was livid, but had no time to argue as I had to make an appointment. They told me it was Google's fault that I was not notified and told me to reach out to them. Dreadful customer service. Will never book again.

I have to say that this is the worst customer service I have EVER received!!

To be sure, I ordered my flight with FullFlex service, since I was not sure about the dates, and when I decided to cancel, I received a reply that they would get back to me asap.

Almost 3 weeks later, I contacted them again, and they told me, that I didn't reply to an email regarding my refund, so they didn't cancel my flight?? And I only have my own mails to prove them wrong, but I am so very disappointed with them and that you have no rights to get your money back.

Shame on you!!!

Daylight robbery.
We paid over £10k for a group all inclusive holiday. They cancelled our holiday and told us they would be in touch within 2 weeks to refund. Over 3 months later we are still waiting with no communication. When you do wait over an hour on the phone to sometimes get through they contradict themselves and tell you conflicting information each time. Basically they have stolen our money.

I wouldn’t use them again if they were the last travel agent on earth.

**Update... I’ve now been waiting over 5 months. Lastminute have now claimed that they are a ‘mediator’ between myself and the airline/hotel. I didn’t pay a mediator for an all inclusive holiday!

Garbage service from scam company, made a fully refundable hotel booking. went to cancel and no where on their site is there an option to cancel, try calling them for 5 days on different times and no one ever picks up their phone. Opened a ticket on their support site, twice now, and still no response. Never experienced such a shameless stealing tactic.. how is this scam organisation let to operate?

I booked 4 seats on flights on February the 27th to Barcelona on Last Minute.com. Less then 60 minutes later I cancelled as plans had changed. Last Minute.com were given the refund by the airline on March the 5th. It's now June the 12th & still waiting. Gave it two months due to lockdown etc but when I called they said it will be a week. Called 6 times, once a week & nothing. Awful company. DO NOT USE!!!

Liars. Very rude. Only to take your money.

If you don't love yourself, you will love this service.

Opening service tickets and no response from LMT ! No refund for cancelled hotel booking ! Booking reference LM25188830

DON'T BOOK YOUR FLIGHT TICKET IN Last Minute Travel. Ever.

I will strongly recommend all customers NOT TO USE Last Minute Travel (& BravoFly) from buying flight tickets.

I had booked my flight from SGN to CPH which was cancelled due to COVID-19 travel restrictions. I have been trying several times to contact BravoFly Customer Service to refound my ticket without luck. They will NOT inform any phone no. none whatsoever.

The best advice is to book your flight ticket DIRECTLY (if possible) from the recognized flight companies such as Qatar Airways, Emirates, Lufthansa, KLM, SAS, etc.

Another advice is to CALL the Customer Service to get a dedicated phone contact no. BEFORE finalizing your booking.

Irst When I booked my trip I was clear when I spoke with the operator I told him I making a reservations from usa and I paid with us dollar so it's not my fault if somebody didn't a right job so I don't want loose my money and I'll keep writing bad reviews and I'll talk with a lawyer to get my money back.ill writing down all my bad experiences with your company that trip was a nightmare for me and my family.my kids sleep in the hotel sofa for 3 h because your company not paid that hotel and now you tell me bul shi about your policy!?

HORRIBLE COMPANY!!!!!!!

We have made so many complaints and last minute keeps ignoring us and saying it’s not their fault. I traveled to Barcelona last month , when booking with last minute they recommended this shuttle transfer company, I trusted them and booked them. On the way back to the airport the shuttle bus driver stole my bag! He gave me stupid reasons saying that someone jumped on the bus while driving on the motorway and they took my bag. This is disgusting! The company said that it is not their fault that someone stole my bag and that it was mine! I cannot get in contact with last minute because their costumer service is absolutely appalling! I am not gonna give up on this case because I deserve my money back. My bag was very expensive and I had very valuable things inside! I need this to be resolved now! Either last minute give my money back or the shuttle transfer company! I am never travelling with this horrible and stupid company again!

Terible!!!!!! lastminute.com today llave me on street whit out hotel in Dubai 15:00pm they said gona call me in one hour time now it 23:00 i still ehit out answers it something like in horror movie!!!!!!!!!! I ndver ever no gona use this company again

I can only join in with the rest of the reviews saying that this company is a fraud companythat takes your money and does not live up to their promise

Update, the situation was quickly solved and I have received the money back.
I have used this site in the past and so I will continue to use even though there has been this problem, which has been solved.

Fraud, they took my money without a reservation (the hotel reservation failed because the credit card was refused, but they took the money anyway, how this is possible!!!)

I should have read other reviews! Completely dishonest company with terrible customer service!!! I paid for a flight but because they had the name incorrect,I could not get the ticket!!! I had to purchase another round-trip ticket!!!!!!! Last-minute travel offered no support and no refund! After multiple calls and emails, they told me there is nothing they will do! AVOID THIS COMPANY!!!!!!

Terrible company! Please do yourself a favor and use another company! I paid for a weekend in Orlando, got my confirmation and when I got to the hotel no reservation (10/18) and it was already paid in full. The hotel showed me the emails they sent to LMTD and no one called me! I was stranded in Orlando at 10 PM with a 5 y/o. I called them they said they will call me back in 1 hr with a new hotel. They never called, they sent me an email at 1pm on 10/19 with a hotel and the address was in Las Vegas! They just don’t care about their customers. They used to be good but no more!

I was disappointed with the Lastminute Customer Service.

I made a mistake with my flight booking (booked the wrong time for my return trip- same day and price on both options though), realized my mistake just a few minutes after receiving my confirmation email and called customer service immediately hoping they would be able to fix it for me. This should have been a straight forward operation particularly because the flight I booked and the one I should have booked were exactly the same price and were just a few hours apart.

Instead I was told that that wasn’t possible despite calling minutes after I booked my tickets, that if I wanted to change my flight, I would have pay change fees and price difference fees (which didn’t make sense to me because both flights were coming up the same price) and that this can only be done through the last minute website.

I went on the website and requested a flights change. Hours later I received an email with an modification quote of £400 for a flight that was coming up at exactly the same price as my flight. Having paid 600£ for my flight, adding 400 £ to delay departure by a few hours felt extortionate and opportunistic to me.

I mostly felt let down by the customer service who failed to assist me in a fairly simple and straightforward query that didn’t require 400£ in fees to be performed.

Sihem Saad
Booking n° 1458413108

After an earlier review I had a response from Last Minute on 21 August, promising feedback on the issue I raised within 28 days. Well it's now 29 September and still I have heard nothing. Only another 2 months before the first anniversary of my mother's death which caused the problem with my short break!

I booked a holiday to Malaga as a surprise "last minute" birthday present for my husband with last minute.com. l didn't think of reading reviews about them until 3am the next day after booking it. Can honestly say was horrified with the poor ratings and l expected the worst. However, l can only give my honest opinion and say they really came up trumps. Their website is clear, confirmation emails were promoted and the hotel room was just lovely. Being nosey l even asked to see other rooms and they weren't near as good as the one we were allocated. One of our best holidays to date. Thanks last minute.com and try to keep up the good work.

Awful awful company policy and definitely not deals but expenses, expenses expenses, when I asked about an additional luggage, they send me the Turkish airlines and British Airways numbers to contact them directly in Germany, funny funny funny. It took me 3 weeks to get another outbound ticket as I decided to stay more in South Africa, please if you dear your brain and nerves just don’t. And if you want to get some assistance then you have only to send them email on full flex customer care email, otherwise it’s just ignored