Lavazza Reviews 244

Appalling customer service. After being notified by Evri that my package had been delayed, I contacted Lavazza Customer Service. After a week, they had still not contacted the courier to find my package nor have they refunded my money.

Trying to use the online platform is abysmal. Forms do not get sent as ‘error’ screen appears. There is NO way of managing your account. Multiple accounts were attributed to my email yet it took months of investigation to realise and stop the additional ones- all the while I was getting sent multiple caseloads of pods. These pods have stacked up and I don’t see how or when I’m even likely to be able to use them all up. Trying to talk to a human at ‘customer service’ is more like ‘we will refuse any requests you make unless it is to spend more money with us’. All I wanted and requested was a delay in the subscription to allow me time for my family to use these pods but u may as well set up a storefront with the amount we have. I DO NOT WANT more. Yet apparently they have no facility to permit this. Atrocious customer service advisors and awful company. I will be setting up a dead card for payments going forward if they continue to force these on me.

As many people have said customer service is a disaster. I've been a subscriber for several years but every time I attempt to change my payment method it puts my subscription into an invalid state and cannot get it out of that. Reporting it to customer services doesn't resolve anything as I just get "please be patient" response and weeks later still waiting for a resolution.
Ran out of Lavazza pods so found a different product that can be reliably delivered next day.
Tried to cancel my Lavazza subscription several times online and always fails with an error.
One star is too generous.

Customer service is poor when the deliveries are late or lost. EVRI consistently deliver a week or more later than promised, but this time haven't delivered at all. I contacted customer service 3 times and EVRI tracker now says Lavazza have requested the delivery is returned to them. Ive had no response from Lavazza customer services. No coffee pods, no refund of my £54, no apology and no compensation. Im cancelling my subscription of approx 5 years and moving to Nespresso! Update: customer services eventually responded and claimed they could do nothing - I took my refund and wont be purchasing Lavazza products again.

Lavazza coffee pods: I have been consuming their pod coffee since 2016 and up until about month or so the flavours have been reasonably consistent. But lately the taste has so bitter. I thought perhaps it was just me but no all my family have said same. The Lavazza machine was descaled with their (expensive) descaler and a proprietary pod soapy device used when the taste hadn’t changed. I’m of the opinion that Lavazza have gone for a cheaper coffee for their pods since everyone in my family & a few friends have tasted the same bitterness. I’ve also purchased 3 different Lavazza varieties & they’re all bitter with a horribly bitter aftertaste. I’m loathed to buy my forth Lavazza pod machine and even more pods. I think it’s time to say goodbye to Lavazza, period.

Fantastic customer service, so helpful when my coffee machine misbehaved, one video call and it was sorted!

Amazing customer service! Monet was amazing. I’ve been sent a replacement water tank of a coffee machine they didn’t sell spare parts for! I’m forever grateful- my mother in law will never know I broke it :/

Garbage company.
Don't know how these cowboys are allowed to keep trading.
Ordered on 9th December from them, evri have told me package has been sent back to them due to incorrect address [which seems to be a common theme), and despite 3 emails, have yet to receive a response. Chargeback sorted with credit card company, but please be warned, and read these reviews before ordering. I wish I had!!

This is not the first time I've found a fly in my drink. The first time, I thought it was a mistake. Now that it's happened again, I have to warn others. The hot chocolate is not safe. I couldn't upload pictures unfortunately.

Awful company. My mum got a £1 coffee machine. After finally trying to cancel and being informed it was 7 orders needed I waited, to then be told it was seven AFTER the first (so 8 then). Also the £1 coffee machine took the first order to £50.50 with free delivery, then the next order was £49.50, so like £5 for delivery (luckily I caught on before these scammers got me).
Cancelled a recent subscription and opened a new one. They sent me the old one (cheaper of the two) and have cancelled it. I haven't got the new subscription, but have been charged. I just know this company is hoping I don't notice, because I got an order.

I have a machine and I like their coffee, but my god, these people are vile. Like how hard up are ye for a few extra pounds?

Poor communication and a terrible website that doesn’t save updates. My subscription was cancelled without written notice, then I was asked for full payment even after offering to restart it. Customer service was unhelpful and inflexible throughout. My Mod A MIA Idola machine is also very temperamental — the handle pops up mid-brew, ruining the coffee and wasting pods. Avoid!

Be warned that their "£1 coffee machine" offer is not what it seems. More like £145! I have been a customer of Lavazza for a decade, have bought many machines from them and thousands of pods - I was a big fan. But their offer is misleading.

Disappointed that the non stick coating on my milk frother started peeling in less than 9 months but my experience with customer services was good. Response times were fine and they replaced the unit.

I've had Nespresso machines for over 15 years. I was in Italy recently and stayed in an apartment that had a Lavazza A Modo Mio Deséa machine. I was so impressed by the quality of the Lavazza coffee so I purchased the Lavazza A Modo Mio Deséa machine when I got back home to London. I've now also purchased the Lavazza Assoluta Bean to Cup machine (on subscription) which is fantastic. I can honestly tell you that these Lavazza coffee machines and the coffee is far superior to Nespresso! If you like coffee and are thinking about buying either a capsule or bean to cup machine (or both, like me) you will not be disappointed with Lavazza.

Produces good foam and heats milk well but markers for milk are impossible to see. If I hadn’t thrown away the packaging I would return it

Purchased a Lacazza Milk Easy 3 months ago. Often fails to start and has to be moved about on the base several times.

Sent an email to customer Services at Lavazza, what a waste of time! They contacted me and said I had to perform a video meeting while I showed them what the issue was. I pointed out it was intermittent and would prefer to return machine for repair but they state they don't repair machines.

Also keep on about a serial number beginning SN but there is nothing on the base or box that matches this. I've sent pictures of both but they've just ignored that.

They are obviously hoping I will go away and I probably will as its too much hassle for £50 but I will never use this company again.

Terrible customer service. Amazing coffee and reasonable price (compared to competitors brand) BUT…… I’m so so fed up that on a subscription that every time now my card has to be reentered as it says it’s not valid. Only ever had this problem with Lavazza, resulting in having to reenter details and delaying delivery. Then it declines again and I have to call customer service. They make out it’s my problem as they say the amount must have changed! This is rubbish as regularly the same value and even on deleting and reentering details at the end of updating a delivery- it cancels. I love my coffee but seriously thinking of leaving due to all the issues & customer service saying they are still looking into it 18 months down the line & they are extremely unhelpful & on occasion, quite rude !

I've been using the A Modo Mio Jolie & Milk Evo since purchasing direct from Lavazza in April this year; the machine is very well made and is really easy to use - it consistently produces good coffee though I haven't yet decided upon my favourite capsule / flavour. The combined milk frother is also excellent. So, all in all, I'm very pleased. But there's one thing that stops me giving 5 stars and that's the noise - the coffeemaker is disappointingly noisy but I guess it's just something you have to live with. In contrast, the milk frother is virtually silent.

My machine failed a few months outside of warranty but they ‘can’t do anything’ they won’t repair even at my expense! Paid almost £250 for it and about £20 per month on pods since and they won’t do a thing!
They claim to be an eco aware company trumpeting their eco friendly combustible pods but once the machine is two years old they want you to send it to landfill- I will never buy another Lavazza product again- disgusting service!

Subscription service is awful - if you lose or change your debit card you can't change it via the website, as this is bugged, and then they will randomly charge you an excessive cancellation fee.

If you eventually get though to customer support to pay and complete your subscription they'll refuse. It's like the easy jet excess baggage model - avoid like the plague!