Lavazza Reviews 

I discussed with the support team the fact the machine has been well looked after and cleaned regularly and had been working perfectly well, until I started using a batch of Lavazza capsules that had been too tightly packed, being the Dolce. This had been confirmed by the Lavazza Support Team on giving them the batch number. Using these faulty Lavazza capsules has resulted in creating an issue with the machine! Yet they would not repair or replace the machine.
Terrible customer service and policies.

I hope you don't treat you customers the way you treated my partner(but looking at the reviews looks like you do)online interview arrange for 10.30 am monday morning nothing nothing no contact whatsoever to my partner after repeated phone calls and emails no response whatsoever

Received faulty pods, when informed was subjected to an interrogation by customer service about the machine instead of just shipping a replacement box. Eventually when I dug out the relevant information gave it to them and then they ask me for the 'batch number' of the shipment even thought i sent them at the very beginning a screen shot of the serial number of the faulty box. I am shocked at how bad their customer service was. They should have turned around the request in 1 day instead over a month later all that happens is i will drop them as a supplier and switch machines. Appalling customer service.

Rating: 1 star

I am extremely disappointed with the way Lavazza has handled my subscription and subsequent issues. Despite my attempts to communicate with them regarding my concerns, the customer service team has stopped replying to me, leaving me feeling ignored and frustrated.

Initially, I subscribed to Lavazza's service with the expectation of receiving quality coffee products tailored to my needs. However, I was met with a series of problems, including receiving an excessive number of boxes despite specifying my consumption habits, and being charged an unexpected cancellation fee without clear communication.

The lack of transparency and poor communication from Lavazza regarding payment issues and subscription terms is concerning. Additionally, their marketing tactic of offering the machine for £1 to lure customers into a potentially restrictive subscription model reflects unfair business practices.

Despite seeking advice from external sources to clarify the situation, Lavazza has failed to address my concerns or provide a satisfactory resolution. The lack of responsiveness and unwillingness to engage in constructive dialogue is disappointing and reflects poorly on their customer service standards.

I urge potential customers to exercise caution when considering a subscription with Lavazza, as my experience has been marred by communication breakdowns, unexpected fees, and a lack of accountability on the company's part.

In conclusion, I hope Lavazza reevaluates its customer service practices and business ethics to ensure a more positive and transparent experience for all customers.

Marcus

I have been customer with Lavazza for 7-8 years and never used other product as i like their coffee. Moreover i have sugessted their product in the office for almost 200-250 people. I could say that over 100 are regular coffee drinkers. It is third time that i replace the machine as on the last 2 ocasions the milk frother got broken and it doest do anylonger Capuccino/ Late.
So I tried to replace the machine with the customer service but unfortunatelly they were asking for a receipt that i bought the machine which I can say that i couldn find it, but i still dont understand as they have delivered that machine due to i was buying the coffee from them.
Long story short: they just lost the 2 clients. Me for personal use and the bussiness where I work.
Bye bye Lavazza, I had to fight hard within the company that i work, due to your machine was taking only Lavazza capsuless
Welcome Nespresso. The coffe machine is being delivered next week with £1,100.00 coffe order

ABSOLUTELY CON ARTISTS!!!!
R eceived a call when left the first review, funny how O rdinary lavazza got straight in touch with me after R ight after the review, despite ignoring me.
Y ou have no idea how many emails and calls for weeks...funny how reviews can make people wanting to "help" eh.....power of visibility!!!
Arranged to organise a collection for a faulty machine where the guy who emailed me wanting to help me soooo much couldn't even arrange a a simple collection with DPD...he was not involved, all he had to do was to ask someone else to collect it, and he still managed to cock that up!!! Twice i took half days to be at home for the collection, and twice that DPD never showed to collect nothing. pathetic little clown that he was.
Stay away people, lavazza has no interests in support their clients, once they get your money you are well and truly F***!!!!

Lavazza A Modo Mio - Quality coffee and great customer service. As a previous, long-time Nespresso user, the Lavazza pods contain more ground coffee, and a more consistent quality between pods. Great service - One of the two rubber seals for the steam pipe failed, and Lavazza sent a new replacement jug and steam unit free of charge without question. I do wish the glass jug had a pouring spout for pouring into a separate mug, particularly if I need to make coffee for more than one person - perhaps a modification for future models.

I took advantage, approx 3.5 years ago, of their coffee machine offer with pods subscription. I have loved this. I love being able to adapt my subscription options depending on what flavours I fancy.

Within the first 10 months, my machine stopped working for no obvious reason and was replaced immediately without question and with an apology.

Fast forward to a couple of months ago and my milk frother broke. I rang to ask how much to replace (being over 3 years old). After a video call so they could see the issue, I had a new one within the week. They explained that the machine would not be used in its full capacity without it so the replacement is FOC! What an unexpected result but fabulous service! Thank you Lavazza.

I would recommend their machines, their subscriptions and customer service.

My Desea pod machine worked well for two years then developed what seemed to me to be a minor fault. The machine has been cleaned and descaled regularly so I would expect it to last more than a couple of years of regular but not heavy use. After contacting the company for assistance I was advised to descale the machine - I had already told them it was descaled regularly and just two weeks before my call. I was then told that if that didn't work I would have to buy a new machine. I still feel this is a minor fault, maybe to do with the descaling procedure or possibly a design fault but to have to ditch a machine which is, otherwise, in good condition, is appalling and the companies attitude is unacceptable.
A few months later I have to admit defeat and discard this useless machine. Buying Lavazza is no longer an option.

My cats misplaced the small spinning part of my Lavazza MilkUp milk frother. Nothing to it, just a spinning cog with a magnet in it.

If you need to replace that, they don't sell it. They used to, but have since made a business decision not to any more. They'll sell you a lid, the bit nobody ever uses; But a simple yet critical, easily misplaced component? Nah you've gotta spend £80 for a whole new device I'm afraid.

They make it sound possible by suggesting third party ones are available, but when pressed for an example they're unable to suggest one. The similar looking ones on eBay are incompatible, as I've discovered at my expense.

Utterly useless customer service. They genuinely don't care!

Can subscribe online but have to contact customer service to cancel. Appalling behaviour, will never use them again.

I'm surprised a company this big could be happy to have such a poor online profile.

Shocking company. The Lavazza Jolie coffee machine which was bought for me as a gift, stopped working and the frother also stopped working after approximately 9 months. As this was a gift and I had no receipt, Lavazza refused point blank to replace their faulty product. As I am a disabled person, this has come as a great disappointment and shock to me. Shame on you Lavazza.

Terrible customer service, pod machine (Jolie) doesn't work properly and they refuse to acknowledge any issue. Shame as I quite like the coffee but CS is a disgrace and therefore I will be returning to Nespresso.

I dropped and smashed my water tank and the model of my lovely jolie coffee machine isn’t made anymore. Phoned the company (which was easy as the phone number is easy to find). They were so helpful and quickly sent me a replacement. Outstanding customer service from a company that makes great coffee.

PURCHASED THIS ABSOLUTELY DISGUSTING FILTHY NASTY STOMACH CHURNING TASTING COFFEE FROM MY LOCAL TEA-CAFE|BREAKFAST RESTAURANT IN DOVER KENT. THIS SO CALLED ABSOLUTELY BEAUTIFUL COFFEE ABSOLUTELY STUNK OF ACIDIC GONE OFF PANTS. AS SOON AS IT WAS NEXT TO ME I ASKED K WHAT ON EARTH IS THIS COFFEE ITS ABSOLUTELY DISGUSTING. DEFINITELY NOT TRUE COFFEE MORE LIKE A CHEAP INSTANT COFFEE FROM A JAR THATS BEEN LEFT OPEN FOR MONTHS

Avoid this company. My machine is still under warranty but that obviously stands for nothing. My machine has intermittently leaked, coffee goes under machine not into cup. I have asked customer service for help several times and they are useless. They want me to video the issue even though I explained the liquid is under the machine so it doesn't show when filming. They also said it could be a faulty batch of pods, how so when it has been happening for months through lots of packs of pods. I have now given up and will put it down to experience and go on any review site I can find telling people to avoid Lavazza . The coffee is lovely but the machine and their customer service are dreadful

I a Italian I have use lavazza coffee for the last 40 years
I bought a packet last week and I never tasted such a horrible cheap quality no taste bland
What a rubbish coffee!
Never buy again!

I used to order about £100-worth of ground coffee every six weeks and received 10% discount and free shipping. Then they started chiselling away at the discount, I wrote to complain about it and they were too arrogant to reply. Yesterday I finally went to Morrisson's supermarket and found that a twin pack of 2x250g Rossa costs £6.60 - Lavazza would happily charge me £7.95 for the same, if I wasn't giving them such a wide berth.

Best customer service. I had an issue with my discount code, the team did a fantastic job to resolve it by prompt communication and a few days later I received a refund.