Lavetir Reviews 

543
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product's quality, noting that dresses often look and feel luxurious, are well-made, and feature high-quality materials. Many people are delighted with the fit, especially when using custom sizing, finding that the garments fit perfectly and require minimal alterations. Reviewers also appreciate the beauty of the dresses, often receiving numerous compliments when worn. However, some customers express significant dissatisfaction with the return policy, finding it difficult and costly to send items back, especially due to international shipping expenses. There are also mixed opinions regarding order and delivery, with some experiencing delays, incorrect sizing despite custom measurements, or even not receiving their orders at all.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often praising its quality, fit, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the luxurious... See more

Order

Customers had ambiguous experiences with order, with many expressing strong dissatisfaction and advising... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Return policy

People report negative experiences with the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the dress, but accidentally ordered the wrong size. It was my fault. I didn’t measure myself correctly before ordering. They did compensate me 25%, which was helpful and showed that the company... See more

Company replied

Rated 4 out of 5 stars

The Dress came earlier than expected which I love and the packaging was really nice and they really took their time to make sure my order was great to ship off. O would say the dress was but too big s... See more

Rated 5 out of 5 stars

Lavetir’s customer service was excellent. I had to do custom sizing (which is free of charge) and had written down my proportion incorrect. They were quick to catch this and emailed me to double check... See more

Rated 5 out of 5 stars

I won't lie, I was hesitant. A BIG woman needing a dress for a wedding and shopping online has to be. But Lavetir CAME THROUGH. The dress is stunning, made perfectly to my specifications. So many... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Empower your beauty - that’s what we’re all about. We believe that everyone is unique and beautiful no matter your size, race, religion, or anything, You're always beautiful. Be your own kind of beautiful. Lavetir connects all the needed resources to offer you a better way for bridesmaid dresses shopping, with all sizes (0 -32W) & free custom size service, and 50+ colors. Why? Because everyone in the crew is unique and beautiful!


Contact info

3.8

Great

TrustScore 4 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(543)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Experience

The Dress came earlier than expected which I love and the packaging was really nice and they really took their time to make sure my order was great to ship off. O would say the dress was but too big so order a size down but other than that I loved my experience with Lavetir.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Dress for my son's wedding

I ordered a dress for my son's wedding and it did not disappoint. It was exactly what I was looking for and the color was perfect. I would highly recommend Lavetir and look forward to purchasing more dresses in the future.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

I loved the dress

I loved the dress! It was good quality and looked just like the photos. The packaging was simple and it was delivered quite quickly. Being able to do custom measurements was also a plus!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

I got the dress quickly and it was…

I got the dress quickly and it was beautiful. I love the fit, it did not need any alterations and the color was perfect. It was well made with straight stitching and no loose threads or frays. It held up very well for a wedding and the party after. I would absolutely order from here again and highly recommend it. As far as sizing I went by my actual measurements and it fit perfectly.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

This company just wants your money

This company just wants your money. I ordered a bridesmaid dress that I paid for expedited shipping, arrived 2 weeks after my friends wedding. I no longer needed it, tried to return it (unopened), they would not provide me with a return shipping label, and were going to charge for a restocking fee. In general it would’ve taken the amount I paid for the dress to get it returned. Very inconvenient, I would avoid ordering from them! Find a different dress company that is more empathetic and willing to help accommodate your return.

18 July 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear Customer,

Thank you so much for your helpful and kind feedback :)
We sincerely apologize for the inconvenience and disappointment caused.

As to the restocking fee is applied to cover the costs associated with inspecting, repackaging, and restocking returned items. While we understand this may be frustrating, We are continuously working to improve both our return policy and shipping service to ensure a better experience for every customer.

If you have any further questions or require assistance, please don’t hesitate to contact us.

Thank you again for your time and understanding.

Best regards,
Lavetir

Rated 1 out of 5 stars

POOR QUALITY AND POOR REFUND CHOICES

😭👎BUYERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THIS IS WHAT THEY SENT TO ME!!!!!!!!!!!!!!

Dear customer, Thanks for your email.
If you need to return, we respect your decision. According to our return policy, buyer should bear the forth & return shipping cost and 35% restocking will be charged. Your order total is $162.99 product purchased price + $29.99 shipping cost. So the refund will $162.99*65% = $105.94 if you return For the return shipping cost, it is based on your local shipping carrier. To offer better service, we can offer some reasonable plans for you. Plan A: Get 25% refund directly and keep the dress.
Plan B: Keep the dress and we will send you a 35% off coupon code, which you can re-order a new dress in our site. But if you still want to return, we also respect your decision. Only for Return Purpose: Return Address:
1 Don_ #202, Yindu Shangye Guangchang, Gusu District, Suzhou City, 215000, Jiangsu Province, China Tel: +86-183 5118 5584
Receipt:Lavetir Please mark $40.00 for the value of dresses on the shipping label, then it will not
hold in the customs, You could tell us your decision.

*******This what they sent to me. The pantsuit did not look nothing like the picture. The blouse was completely wrong. Horrible quality of material. I'm sadly going to keep it but will purchase some different fabric for the front of the blouse and have a seamstress change it . DONOT ORDER FROM THIS COMPANY!! UPS WANTED $50 something dollars to send it back to China.******* I AM VERY DISSATISFIED AND APPARENTLY THEY DONOT CARE. ALL THEY WANT IS YOUR MONEY. YOU SELECT WHAT YOU THINK YOU ARE RECEIVING AND THEY GET A SO-CALLED SEAMSTRESS TO PUT TOGETHER THE SO CALL OUTFIT YOU SELECTED.
****LAVETIR IS A GREEDY AND SHADY COMPANY THAT FOOLS CUSTOMERS WITH THEIR PHONY ONLINE CATALOG. THEY GET SOMEONE TO MAKE THEIR CLOTHES. *****I WILL NEVER ORDER FROM THEM AGAIN. I WISH I COULD SEND PICS OF WHAT I ORDERED AND WHAT I RECEIVED. VERY MUCH DIFFERENT!!!!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Spa colour dress

I received the dress in the spa colour, and I just wanted to say how beautiful it is! The design is elegant and the custom sizing was perfect – it fits me wonderfully. I’m really happy with the quality and style.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

So many options

The color options are so extensive and there was a wide range of dress styles to choose from. I am happy with the fit and material.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

The bridesmaid dress I ordered arrived…

The bridesmaid dress I ordered arrived damaged during delivery, but Lavetir’s customer service was incredibly responsive. They quickly shipped me a replacement dress, and it arrived well before the wedding day. The material, quality, and overall look exceeded my expectations.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Fit

I ordered a dress with custom measurements and it was a perfect fit! The dress looked just like the pictures and the fabric quality was great. Really happy with my purchase!

30 May 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

We thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 1 out of 5 stars

DO NOT buy from Lavetir

DO NOT buy from Lavetir! The dress I paid £89 for didn't even look like the picture and I asked to return it. They have ridiculous restocking fees and the return shipping costs are ridiculous .They said as a goodwill they will give me 20% back what I paid! I did read the reviews on their company website and felt confident buying from them. But, now I cannot find anywhere to leave a review on their website. Shame on them from scamming their consumers.

12 June 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear Customer,

Thank you so much for your helpful and kind feedback :)
We sincerely apologize for the inconvenience and disappointment caused.

As to the restocking fee is applied to cover the costs associated with inspecting, repackaging, and restocking returned items. While we understand this may be frustrating, We are continuously working to improve both our return policy and shipping service to ensure a better experience for every customer.

If you have any further questions or require assistance, please don’t hesitate to contact us.

Thank you again for your time and understanding.

Best regards,
Lavetir

Rated 5 out of 5 stars

The dress is the exact color I needed

The dress is the exact color I needed. The size was on point. The fabric is amazing. I’m very happy with my purchase.

13 June 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

We thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 4 out of 5 stars

My dress was here on time and ordering…

My dress was here on time and ordering was easy

20 May 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

We thank you for your time and wish you a good day.

Best regards,
Lavetir

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