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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, noting their effectiveness in making skin feel soft, hydrated, and radiant. Reviewers frequently highlight the excellent quality of the products, often comparing them favorably to more expensive brands and appreciating their non-greasy, luxurious feel. The staff and customer service receive consistent praise for being helpful, responsive, and professional, with many appreciating the personalized support. The overall service is described as fantastic, with customers enjoying quick responses and a smooth experience. However, some people mentioned issues with product packaging changes. A few other people also felt that the company's offers for free products were unclear, leading to additional costs or difficulties in returning items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products for making their skin feel... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the staff for being... See more

Service

People report positive experiences with service, often highlighting the outstanding and fantastic customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more

Company replied

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.1

Great

TrustScore 4 out of 5

940 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this Matinika moisturiser

I love this Matinika moisturiser. Today’s call from Rob was very helpful for me to carry on using it and to try other products. Rob was very patient and helpful. I can’t wait for my package to come to try the other products.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been using these products for…

I have been using these products for over 6 months now and they are absolutely fantastic, so much so that I have switched my foundation to a lighter coverage because my skin has improved and I don't need the full coverage any more. When my products were running low I emailed them and within an hour Mitch was on the phone sorting out my new supply, the products are amazing and I can't praise Mitch highly enough, he is an absolute pleasure to talk to and he really goes above and beyond to look after his customers. Fantastic all round service and I can highly recommend Lavie Labs

16 December 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review! We are so glad that you are enjoying the products and that Mitch is looking after you!

Rated 5 out of 5 stars

I love love love this product

I love love love this product. It makes my skin feel so soft and smooth. After using it for about a month, my facialist asked me what I’ve been doing different. I told her I tried this new cream and she says well whatever it is. keep using it. Thank you for making such a great product.

15 December 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Wow this really is amazing to hear! We are glad you are enjoying the products and look forward to having you as part of the family for a long time to come!

Rated 1 out of 5 stars

Huge amounts sold to very vulnerable elderly mother

My elderly and very vulnerable mother was pressure sold boxes upon boxes of these products. Ive found years worth of it in her home. Upon asking her where it came from and why she had so much, her explanation made it clear she had been missold these due to her vulnerability. I've gone through her statements and can see they were taking £65+ from her per month for an extended period. Disgusting. Heartbreaking.

1 September 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I am terribly sorry to hear about this, all of our team are trained on spotting vulnerability and we have none negotiable standards set in place. Please email support@lavielabs.com with your Mothers details and we will get this resolved as soon as possible.

Rated 5 out of 5 stars

Thank you

Everything has been resolved. Thank you

10 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are terribly sorry for your experience. Both your account manager and customer service manager have been trying to contact you. That being said I am glad this is now resolved.

Rated 5 out of 5 stars

Amazing product

Easy to order quick delivery. Amazing product matinika skin never looked so good even get complements on how youthful skins look (can get a better complement at 59)

28 November 2025
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your kind review, we truly value you as a member of the family and we are so glad you are getting compliments!

Rated 5 out of 5 stars

I was a bit wary of being cold called

I was a bit wary of being cold called; however, it's all authentic. The products are great and customer service is excellent... Darrell is particularly knowledgeable and went beyond my expectation. Highly recommended.

20 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for the lovely feedback Karen, I will ensure this is passed on to Darrell and we look forward to having you as part of the family for a long time to come!

Rated 5 out of 5 stars

My Kind of Company

My dealings with the Company went superbly well.The Company's staff members I conversed with were friendly,very professional & extremely helpful.The package I ordered arrived on schedule & I received calls to check if all was satisfactory.The staff were First Class.Very pleased indeed.Thankyou all.

2 December 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We truly appreciate your feedback and are glad the team are looking after you!

Rated 5 out of 5 stars

Have had the pleasure of dealing with…

Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues.
Cat has been fantastic answering all my e-mails extremely quick, helpful, informative & kind. She is a credit to the company 😊

1 December 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for this lovely review, we pride ourselves on making sure everyone is looked after and we will pass this on to Cat. We hope you enjoy the products you have received.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for.
I would highly recommend their products, particularly their creams. Great for everyday use, perfect for a Christmas gift.
Thanks again Cat.

28 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so happy you have been looked after and are enjoying the products!

Rated 5 out of 5 stars

I love this stuff

I love this stuff! The cream makes my skin feel so soft and the cleanser makes my skin feel so refreshed. The customer service is amazing as well

28 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for the kind review! We are glad you are enjoying the products!

Rated 5 out of 5 stars

I have just started with LavieLabs..

I have just started with LavieLabs... wanting to avoid the dreaded Botox! The person (Rob) I am working with has been very helpful, understanding what my skin needs, what products would be best to use and working that within a budget I set. I will be sticking with it for the best results.

29 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you Cheryl, we are glad Rob is looking after you and look forward to having you as part of the family for a long time to come!

Rated 5 out of 5 stars

Absolutely love these products..used…

Absolutely love these products..used three so far and can definitely see results. I love the way the serum creams and eye care go on. The full instructions and the personalised service.

21 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for the kind review! We aim to make our service as personalised to each client as possible and we look forward to looking after you for a long time to come!

Rated 1 out of 5 stars

DON'T BE FOOLED

I was called by the sales rep asking for more money before I could receive the item that I was due to get as per my "subscription" . They offered lots of products for "FREE" however when you look more closely you are paying every 30 days and only getting a product every 45 days. To me this counts as a SCAM. They only contacted me after the 30 days were over and had taken money from my account and so are now saying I am not entitled to a refund AND am not entitled to receive the product as I have cancelled my subscription. High pressure sales with skilled tactics to make a very bad offer sound like a good deal. AVOID AT ALL COSTS.

21 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I am very sorry you feel this way Sonia, we ship every 45 days as this is the frequency our ladies find most inline with their usage. I can see you have now recieved your order and an extra freebie so I'm really happy we have resolved this for you. As always if you need anything please do reach out!

Rated 5 out of 5 stars

Love it how it make your skin glow

Love it how it make your skin glow. And it so soft. I used this product a little while back. I don’t know why I stopped but I’m back now. It makes your skin look great. I’m very happy with it and would recommend

3 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review, we are thrilled to have you back Beverly!

Rated 5 out of 5 stars

Simply Superb!

I initially tried the cleanser from Lavie Labs — honestly, I was a bit dubious at first, but it completely removed all my makeup so gently and left my skin feeling baby-soft. I was so impressed, as other products I’ve used never removed everything properly — this one really does!

So, I decided to treat myself and got the Ashkra Eye Serum, the Metinka Face Cream, and the Brightening Gel. They all feel superb on my skin!

I’ve continued the routine and recently added the Oulala Face & Neck Serum (I use it only at night as recommended) and the Immortality Cream — which honestly feels like the most luxurious cream I’ve ever used.

I’m literally obsessed — I’ve had so many compliments on my skin and would highly recommend all the Lavie Labs products I’ve tried so far!

11 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review, we are really glad you are loving the products! The Immortality really is something special! We look forward to having you as part of the family for a long time to come!

Rated 1 out of 5 stars

They called made me an offer for…

They called made me an offer for delivery charge only to entice be back as a customer.. assured me no hidden agenda, 4 weeks later took money from my bank now no one will reply to be, i have raised a fraud case against them as they keep ignoring me

24 September 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are truly sorry you feel mislead, it was confirmed both in the call and the welcome email that this was a 30 day free trial. I can see that both of your emails where responded to within 15 minutes. I know that our Customer Service Manager has reached out and I'm really glad that this is resolved now.

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