Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
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A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
London, United Kingdom
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Replied to 95% of negative reviews
Typically replies within 1 week
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I love this Matinika moisturiser. Today’s call from Rob was very helpful for me to carry on using it and to try other products. Rob was very patient and helpful. I can’t wait for my package to come to try the other products.
I have been using these products for over 6 months now and they are absolutely fantastic, so much so that I have switched my foundation to a lighter coverage because my skin has improved and I don't need the full coverage any more. When my products were running low I emailed them and within an hour Mitch was on the phone sorting out my new supply, the products are amazing and I can't praise Mitch highly enough, he is an absolute pleasure to talk to and he really goes above and beyond to look after his customers. Fantastic all round service and I can highly recommend Lavie Labs

Reply from Lavie Labs
I love love love this product. It makes my skin feel so soft and smooth. After using it for about a month, my facialist asked me what I’ve been doing different. I told her I tried this new cream and she says well whatever it is. keep using it. Thank you for making such a great product.

Reply from Lavie Labs
My elderly and very vulnerable mother was pressure sold boxes upon boxes of these products. Ive found years worth of it in her home. Upon asking her where it came from and why she had so much, her explanation made it clear she had been missold these due to her vulnerability. I've gone through her statements and can see they were taking £65+ from her per month for an extended period. Disgusting. Heartbreaking.

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Reply from Lavie Labs
Easy to order quick delivery. Amazing product matinika skin never looked so good even get complements on how youthful skins look (can get a better complement at 59)

Reply from Lavie Labs
I was a bit wary of being cold called; however, it's all authentic. The products are great and customer service is excellent... Darrell is particularly knowledgeable and went beyond my expectation. Highly recommended.

Reply from Lavie Labs
My dealings with the Company went superbly well.The Company's staff members I conversed with were friendly,very professional & extremely helpful.The package I ordered arrived on schedule & I received calls to check if all was satisfactory.The staff were First Class.Very pleased indeed.Thankyou all.

Reply from Lavie Labs
Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues.
Cat has been fantastic answering all my e-mails extremely quick, helpful, informative & kind. She is a credit to the company 😊

Reply from Lavie Labs
Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for.
I would highly recommend their products, particularly their creams. Great for everyday use, perfect for a Christmas gift.
Thanks again Cat.

Reply from Lavie Labs
I love this stuff! The cream makes my skin feel so soft and the cleanser makes my skin feel so refreshed. The customer service is amazing as well

Reply from Lavie Labs
I have just started with LavieLabs... wanting to avoid the dreaded Botox! The person (Rob) I am working with has been very helpful, understanding what my skin needs, what products would be best to use and working that within a budget I set. I will be sticking with it for the best results.

Reply from Lavie Labs
Absolutely love these products..used three so far and can definitely see results. I love the way the serum creams and eye care go on. The full instructions and the personalised service.

Reply from Lavie Labs
I was called by the sales rep asking for more money before I could receive the item that I was due to get as per my "subscription" . They offered lots of products for "FREE" however when you look more closely you are paying every 30 days and only getting a product every 45 days. To me this counts as a SCAM. They only contacted me after the 30 days were over and had taken money from my account and so are now saying I am not entitled to a refund AND am not entitled to receive the product as I have cancelled my subscription. High pressure sales with skilled tactics to make a very bad offer sound like a good deal. AVOID AT ALL COSTS.

Reply from Lavie Labs
I have been using the age defying cream for the last five years and my skin has become so much smoother and clearer.
It is with no doubt the best cream I have used and the service is excellent !

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Reply from Lavie Labs
Love it how it make your skin glow. And it so soft. I used this product a little while back. I don’t know why I stopped but I’m back now. It makes your skin look great. I’m very happy with it and would recommend

Reply from Lavie Labs
I initially tried the cleanser from Lavie Labs — honestly, I was a bit dubious at first, but it completely removed all my makeup so gently and left my skin feeling baby-soft. I was so impressed, as other products I’ve used never removed everything properly — this one really does!
So, I decided to treat myself and got the Ashkra Eye Serum, the Metinka Face Cream, and the Brightening Gel. They all feel superb on my skin!
I’ve continued the routine and recently added the Oulala Face & Neck Serum (I use it only at night as recommended) and the Immortality Cream — which honestly feels like the most luxurious cream I’ve ever used.
I’m literally obsessed — I’ve had so many compliments on my skin and would highly recommend all the Lavie Labs products I’ve tried so far!

Reply from Lavie Labs
They called made me an offer for delivery charge only to entice be back as a customer.. assured me no hidden agenda, 4 weeks later took money from my bank now no one will reply to be, i have raised a fraud case against them as they keep ignoring me

Reply from Lavie Labs
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