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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, noting their effectiveness in making skin feel soft, hydrated, and radiant. Reviewers frequently highlight the excellent quality of the products, often comparing them favorably to more expensive brands and appreciating their non-greasy, luxurious feel. The staff and customer service receive consistent praise for being helpful, responsive, and professional, with many appreciating the personalized support. The overall service is described as fantastic, with customers enjoying quick responses and a smooth experience. However, some people mentioned issues with product packaging changes. A few other people also felt that the company's offers for free products were unclear, leading to additional costs or difficulties in returning items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products for making their skin feel... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the staff for being... See more

Service

People report positive experiences with service, often highlighting the outstanding and fantastic customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more

Company replied

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.1

Great

TrustScore 4 out of 5

940 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Debbie and Jonathan are incredible to…

Debbie and Jonathan are incredible to talk if you ever need any help. I have been ordering these products for over a year now and I also recommend them to my clients in my clinic. I think they are worth every penny for all the compliments I get about my skin. Highly recommended it!

1 January 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad that Debbie and Jonathan are looking after you! We love hearing feedback about the compliments our customers get and we look forward to having you with us for a long time to come!

Rated 5 out of 5 stars

Small problem with my order but it was…

Small problem with my order but it was quickly resolved. Great products and customer care x

10 October 2025
Lavie Labs logo

Reply from Lavie Labs

I'm really glad you were looked after and your problems were resolved. We are so happy you love the products and look forward to having you as part of the family for a long time to come!

Rated 1 out of 5 stars

Rosie called me suggesting I try the…

Rosie called me suggesting I try the moisturiser. Happy to give it a go. When it arrived its chemical rating was high (on my Yuka app I use) and I messaged Rosie to tell her I wouldn’t be using the product but happy to send back (unopened), please cancel my card details. I have rung the number countless times, from different phones, and left 5 messages. Rosie has ignored them all and £32 has just come out of my account!!! So angry! Absolute scam! Do Not use. Products highly toxic! If Rosie calls, put the phone down immediately 😡

16 September 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I'm really glad we managed to resolve this for you! Like I said we usually advise our customers to email us directly to avoid situations like this however I have now cancelled your subscription and you have been refunded.

Rated 5 out of 5 stars

After being contacted by Rob Chezick…

After being contacted by Rob Chezick and being told how great the products are I thought I would try them
I have now been using for a month and I am really happy with the results
I am excited about the next few months of using

12 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad you are enjoying the products! We can't wait to see your long term results!

Rated 5 out of 5 stars

Fantastic Products and AMAZING Results

I have been using Lavie Labs products for 4 years now and can testify for how good they are, they actually do what they say they will.
I’ve used Matinika for 4 years and wouldn’t use another moisturiser. Skin loves it, absorbs it beautifully and leaves skin feeling ‘fed’.
I’ve used Ashkara eye serum for over a year, it has visibly smoothed my crepey looking lids and eradicated a crease on my right eye lid.
Finally, I’ve been using Skin Immortality for 3 months. It’s frankly incredible, visibly lifted and smoother skin, brighter complexion and the comments from people keep coming! ‘Have I had Botox, what procedure have I had? Have I had laser treatment…..it’s the cream!!! When you look at the ingredients it’s then easy to see why this cream works so well. Lavie always offer me an annual package where I can pay per month and have my skincare sorted for the year. I highly recommend their products.

11 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review! We are over the moon that you are loving the products, we look forward to having you as part of the family for years to come!

Rated 5 out of 5 stars

Great products, helpful and knowledgeable staff

What a fabulous company to deal with. Very pleasant and helpful staff that bend over backwards for you. The products are so luxurious, you feel like a million dollars when you use them. They actually do what they say on the box. Well done Lavie Labs!

9 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad the team are looking after you and that you are enjoying the products! We look forward to seeing your long term results!

Rated 5 out of 5 stars

Tried the lavie ashkara eye serum and…

Tried the lavie ashkara eye serum and immediately I noticed the lines disappear. Crows feet are gone, I must admit that was unexpected, seeing such an instant difference.

10 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Wow! We are so glad you are already seeing some results with the Ashkara!

Rated 5 out of 5 stars

Best cream for wrinkles

Definitely one of my favourite companies, I love the Matinika cream & have used it for quite a few years now, I’m 47 but im told often I look early 30s lol I do look a lot younger than before I started using tbh , I had deep set wrinkles on forehead and fine lines at mouth & between eyebrows & can’t really see them now, I will continue to use this cream forever, thank you

6 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review! We are absolutely delighted to hear about the improvements you have seen, it really makes our day! We look forward to having you as part of the family for a long time to come.

Rated 5 out of 5 stars

Matinika skin cream

I love this product! the Matinika skin cream. I am 65, have been using it for a few years now and get a lot of compliments on my skin. Have used much more expensive creams in the past but this is my favourite. Their customer service is excellent too

8 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you very much for your review! We love hearing about the compliments our customers get! I'm so glad the customer care team have been looking after you, we strive to keep our customers happy.

Rated 5 out of 5 stars

Results based products

I have been using the bosem, brightening gel, skin immortality and the matinika cream for only around 10 days and I can already see a great difference in my skin, all products are light weight but leave your skin feeling very nourished and hydrated still and lasts through out the day. I was abit hesitant on how the products would smell due to them having no perfumes in them but they all smell nice very light natural scents to them

6 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad you are loving the products! We understand that the scent of some of the products can be unfamiliar however not using perfumes allows for fewer negative reactions. We can't wait to hear about your long term results!

Rated 5 out of 5 stars

After being sceptical about these…

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they promised about their products and what they would actually do. WELLLLL...... I should have waited because after just 2 days I could feel the benefit of Lavie labs already 💯🥰💯 and emailed them to tell them I would be resubscribing. My skin has felt AMAZING in just 2 days of using their products. My skin has felt so soft and mosturized all day I cannot recommend these products more. 💯🥰💯

1 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Wow! Thank you so much for your kind review. We are so glad you are loving the products and hope to have you as part of the family for a long time to come!

Rated 5 out of 5 stars

I am quite happy with my product came…

I am quite happy with my product came on time , skin looks so much better an more youthful looking ,feel 5 yrs younger ,thank you

25 September 2025
Lavie Labs logo

Reply from Lavie Labs

Wow, thank you for your kind review! We are really happy to hear about the results you are seeing, it really does make our day!

Rated 5 out of 5 stars

My experience with Lavie Labs was… above and beyond for full customer experience and satisfaction

My experience with Lavie Labs was incredible, from the moment they contacted me. Please take the time to read this review to the end. The agent Mitch Bourgeois was an absolute gem, as I am no spring chicken I worry when I am contacted with amazing too good to be true offers, I really put Mitch through his paces as I am very cautious regarding scams, there was no hard sell just a guy doing his job in a very caring and professional way. I know you could say that is what he is paid for, but this was on another level, he really did make me feel that he wanted me to have the best experience possible, the cost of the product is not a million pounds but it is also not a few quid that could be an affordable loss, as I have already mentioned there was no hard sell or any pressure for me to either try the product or continue with any subscription. But to be honest this was a win win situation with trial only costing only the postage, I hasten to add the product Matinka is amazing! My experience was further endorsed by a lovely lady called Catrina, who rang me within 11 hours to respond to a few questions I asked at 7.30pm the previous evening. Rarely have I ever given such a detailed review around customer service but I truly think this is fully justified - again the product I chose to purchase is perfect for me and again this was down to Mitch giving me the information and time to reserch the company and products in full before making any decision. If all the staff at Lavie Labs are as helpful and lovely as Mitch and Catrina the company should be very proud of themselves!

8 August 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for taking the time to leave such a detailed review regarding your experience with both Mitch and Cat, we always aim to look after our customers as we would a member of our family so this truly is amazing to hear!

Rated 5 out of 5 stars

Excellent experience dealing with…

Excellent experience dealing with customer service today (Cat). Have been using the product for 6 months now and can't fault the items or the team! Thanks again

29 September 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your feedback, I will make sure this is passed on to Cat. We are really glad you are loving the product!

Rated 5 out of 5 stars

The Customer service left me pleasantly surprised.

I had the Bosom exfoliator recommended to me but I was not available for my delivery and when I got in touch with DHL to redeliver unfortunately I was once more not able to be there, so I provided DHL with an alternative delivery address but just for good measure I also got back in touch with Lavie Labs to let them know the state of play and Wendy at customer service got back in touch with me almost immediately and went above and beyond what I expected and got in touch with DHL and managed to track and ensure my package was safely redelivered to an alternative address for me. This left me pleasantly surprised because in my experience most companies would have left you in the hands of the delivery company but Lavie made me feel reassured so I now know they actually care about their customers.

22 August 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad you feel well looked after. I will be sure to pass the feedback on to Wendy! I hope you enjoy the Bosom!

Rated 5 out of 5 stars

Why has the packaging changed

Why has the packaging changed? The tube was far more user friendly, now there are two fiddly lids and a spatula which can easily be mislaid. This customer is not happy with the change. As a follow up to this review I received excellent feedback from Lavie who explained there had been a few problems with the pump action dispenser and most customers are happy with the new packaging. They are very kindly sending me FOC one of the few pump action dispensers they still have in stock so i am more than happy with that.

25 September 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your honest review Alison! You are completely right, we had some issues with the dispenser so changed the packaging. I'm glad the team have looked after you and should you have any issues going forward please reach out!

Rated 5 out of 5 stars

The cream I found left my skin well…

The cream I found left my skin well moisturised. It is light and non sticky. It has a pleasant smell and I could smell it on my face the whole day. I %100 recommend this product.

18 August 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are really glad you are loving the Matinika and thank you so much for your kind feedback!

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