The University of Law Reviews 

271
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly praise the helpfulness and supportiveness of the staff, including lecturers, tutors, and project supervisors, who provide clear guidance and care for students. The teaching quality is frequently highlighted as excellent, with engaging and informative lectures contributing to a remarkable learning experience. Reviewers also appreciate the overall support provided, from academic assistance to wellbeing and career advice, alongside positive experiences with online study and well-organized open days. However, some people were dissatisfied with the administration and organisation, citing issues like missed communications and a need for students to self-help. Customer service is often described as very bad, with reports of no ownership, generic email responses, and being bounced between teams. Reviewers also experienced slow response times and a lack of meaningful communication, particularly concerning critical services like admissions and CAS processing. A few customers also noted unhelpful or rude staff members and problems with event organisation, such as rushed graduation ceremonies.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many customers reporting positive experiences, praising... See more

Service

Customers had negative experiences with service, often describing it as a shambles, inefficient, and... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many reporting positive aspects... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the support... See more

Response time

People report negative experiences with response times, citing unresponsive or delayed email replies, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 3 out of 5 stars

We did not have a live orchestra as the other grad ceremonies hosted by ULaw(felt like not enough effort was put in maybe because we were the last ceremony but that shouldn’t have been the case).Also... See more

Company replied

Rated 4 out of 5 stars

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025. Further, their support helped me pass in the... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied


Company details

  1. #4 of 4 best companies in University
  2. #96 of 97 best companies in Career and Education Provider
  3. #125 of 127 best companies in Educational institution
  4. #2 of 2 best companies in Graduate University
  5. #2 of 2 best companies in Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.1

Average

TrustScore 3 out of 5

271 reviews

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3.1

All reviews

(271)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Mixed Bag but got there

Cancelled the LLM (SQE 1 & 2) course in Reading shortly before the beginning of term leading me to do it online. Was a significant inconvenience and was only informed via email and minimal explanation was given. Staff were helpful and the SQE1 materials were great, the SQE2 materials were useful with albeit limited examples (arguably a mix between ULaw and lack of SRA information). The SQE Plus was intense immediately after the SQE exams which was unexpected. Overall the teaching is good but the administration is poor - if you ever need anything changing or sorted it leaves a significant amount to be desired...

2 January 2026
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Reply from The University of Law

Thank you for taking the time to share your review of the University. We truly value all feedback and we share it with our internal teams to help us continually improve the service we provide.

We're sorry to hear about your disappointment regarding the cancellation of the course in Reading, the communication surrounding this, and aspects of the course administration. We also appreciate your comments regarding the SQE2 materials and the SQE Plus programme.

We'd welcome the opportunity to learn more about your experience so we can better understand your concerns and help us improve going forward. Please feel free to email us at reviews@law.ac.uk so we can follow up directly.

Thank you again for sharing your feedback, and we hope to hear from you soon.

-Fay

Rated 1 out of 5 stars

I had a great time studying there

I had a great time studying there, the seminars were amazing and informative.

24 December 2025
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Reply from The University of Law

Thank you for your kind words, Pearl. We’re glad to hear you had such a positive time studying with us.

If there’s any part of your experience that you want to share, please email us at reviews@law.ac.uk - we’d love the opportunity to change the 1* to a 5* 🙂

Thanks again for taking the time to leave a review. We appreciate your feedback.
- Fay

Rated 5 out of 5 stars

Studying in university of law

Everything was so easy to do, the staff is very helpful, the only thing I suffered from was transferring from Birmingham campus to Moorgate one. Also, I received a very good guidance in how to do the assignment when I requested that, I wished to gain these information in the induction or onboarding session.

24 October 2025
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Reply from The University of Law

Thank you so much for taking the time to leave this feedback🙂

Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more about your experience. We look forward to keeping in touch on the Alumni Network.
-Fay

Rated 5 out of 5 stars

My journey with the University of Law…

My journey with the University of Law was both rewarding and fulfilling. From the amazing administrators to the knowledgeable lecturers, my time with ULaw has been incredible. I am sad that it’s at an end.

5 May 2026
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Reply from The University of Law

Thank you for your positive review, Tracy.

We are thrilled to hear you found your time with us both rewarding and fulfilling, and we appreciate you taking the time to leave this feedback.

We look forward to keeping in touch on the Alumni Network.
- Fay

Rated 5 out of 5 stars

Excellent

Professors teaching method was pretty awesome.

2 February 2026
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Reply from The University of Law

Thank you for this lovely review, Satwant. We will make sure to pass on your positive feedback🙂
-Fay

Rated 1 out of 5 stars

A dehumanising experience

If I could rate less than 1 star I would.

As a disabled student I have found the treatment of ULaw to be deeply dehumanising.

I am now in the process of litigation and hope my case may well help others avoid the experiences, including harm that I have had to face.

It is also worth noting that the University legal team appointed a mediator for mediation without disclosing a conflict of interests. Only two find out the mediator had infact studied at that very campus.

Via the Voice and a community hub The Westminster Hub- I have left a more detailed account of the barriers applied towards ranging from the admin attitude on day 1 at this establishment, the disability reasonable adjustments failures, the mediation experience that quite literally minimised discrimination to being an admin error, and the next steps I am taking under a human rights and equality act claim.

Similar to Melissa’s experience it is very clear that there are disproportionate barriers, exclusion towards marginalised groups that Ulaw seems to disregard and minimise.

20 May 2026
Unprompted review
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Reply from The University of Law

Thank you for taking the time to leave a review. As this is a legal matter, we are unfortunately unable to provide further comment. - Rachelle

Rated 1 out of 5 stars

International students are ignored

As an international law graduate, my experience with has been incredibly disappointing from an administrative standpoint. Emails often went unanswered unless I called internationally from Canada just to get a response.

For an institution that charges substantial tuition fees — especially to international students — the level of administrative support has been shockingly poor. It often felt as though I was forgotten unless I persistently followed up myself.

Academically, there are good lecturers and valuable opportunities, but the administration seriously undermines the student experience. ULaw urgently needs a more efficient, transparent, and responsive support system, particularly for international students navigating professional accreditation processes abroad.

20 May 2026
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Reply from The University of Law

Thank you so much for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. We take all feedback seriously and use it to inform improvements across our services.

We’d welcome the opportunity to understand more about your experience so we can address any issues and ensure they’re not repeated. If you’re open to continuing the conversation, please email us at reviews@law.ac.uk. Your insights are valuable, and we’re committed to learning from them.

Thank you again for sharing this feedback. - Fay

Rated 5 out of 5 stars

Canadian LLB - wonderful experience

I graduated from my LLB and returned to Canada. The experience was exceptional - I met lifelong friends and the exposure to law firms was life-changing.

26 May 2025
Unprompted review
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Reply from The University of Law

Thank you for your lovely review, we're so pleased to hear you enjoyed your time with us 🙂
- Fay

Rated 1 out of 5 stars

Lost

Postgraduate degree with ULaw as a Home/UK student. I spent a considerable amount of time navigating and trying to figure out what I should be doing instead of studying - a lot of others on my course share this same view.

Poor admin, disorganised platform and have never felt more lost attending an institution. Their processes are not the most efficient and straight forward.

Furthermore, despite being advertised as a part-time course, most live sessions are during work hours. A large majority of the cohort work full time. The only time they are reliable and on-point is when it comes to chasing for fees (which is extortionate for a fully online course that is recycling videos/ materials from >10 years ago.)

The institution is clearly not designed to genuinely support you and is instead very transactional. Makes me very appreciative of my previous university institutions.

20 May 2026
Unprompted review
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Reply from The University of Law

Thank you for your review.

We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. We recognise how important it is for our students to feel supported, and we regret that we didn’t deliver the standard of service we strive for.

We’d welcome the opportunity to understand more about your experience so we can address any issues and ensure they’re not repeated. Although we've requested more information through Trustpilot, you can also reach out to us at reviews@law.ac.uk
- Fay

Rated 5 out of 5 stars

Fantastic all round experience

Ulaw is the perfect place to get a degree, especially a law degree. Did a law conversion course with them.Lectures were delivered by solicitors who helped us understand the subject matter practically. From experience,I must also mention that they make reasonable adjustments for people who have struggles dues to ill health or other life challenges.Fees are reasonable too.Can't beat them.

17 May 2025
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Reply from The University of Law

Thank you for your positive review, Meg. We are thrilled to hear you enjoyed your time with us, and we appreciate you taking the time to leave this feedback. - Fay

Rated 2 out of 5 stars

Waste of Money

Don't waste your money on this University. The support from their outsourced depts is close to none. And they don't provide basic working right documents to students which other universities do so easily.

16 May 2026
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Reply from The University of Law

Thank you for leaving a review Zain. We're sorry to see that your experience didn’t meet expectations - this isn’t the standard we aim for and we understand how frustrating that must have been.

We’d like to understand more about what happened with the working documents so we can investigate and improve any processes that need addressing. If you'd be happy to share more information, please email us at reviews@law.ac.uk

Thank you again for taking the time to leave a review. We hope to hear from you soon.
- Olivia

Rated 4 out of 5 stars

Great Experience

Great Experience, wonderful tutors... but very intensive workload.

19 September 2025
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Reply from The University of Law

Thank you for your feedback, Rachel. We are very glad to hear you had a positive experience, and we will share your kind words with our tutors.

All feedback is reviewed and shared with the relevant teams to help us identify areas for improvement. Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more about your experience. Your insights are valuable to us, and we’re committed to learning from them. - Fay

Rated 1 out of 5 stars

A UNIVERSITY THAT LETS YOU DOWN, LLM

You’ll probably find this message long and tedious, but please bear with me. If you value your time, money, and peace of mind, I urge you to read this through to the end.

As a student who was born and bred here in England, I’ve experienced two very different university environments. I completed my undergraduate degree at a reputable university in England where I felt genuinely supported, not only by teaching staff, but also by admin teams, careers staff, and student support services. The atmosphere there encouraged students to succeed, and I performed very well academically because of that support.

Unfortunately, my experience at the University of Law has been the complete opposite.

In my experience, the university feels far more focused on money than student welfare or academic support. Many tutors appear disengaged and inaccessible. I have booked meetings with tutors to discuss important academic concerns, only to find them distracted or clearly not taking the meeting seriously. Personal tutors often take a very long time to respond to students, and communication frequently feels inconsistent or dismissive.

Students are told that extra support and drop-in sessions will be available closer to exam season, yet tutors then go on annual leave without properly notifying students or ensuring alternative support is in place. At one of the most stressful points of the academic year, students are often left without guidance.

Another major issue is the quality and consistency of teaching. Some staff members are genuinely good and do try their best, but the overall teaching standard is inconsistent and often limited to the bare minimum needed to get through content. Many tutors are former solicitors rather than trained educators, and while professional experience is valuable, being knowledgeable in practice does not automatically make someone an effective teacher.

Study Skills support is acceptable, but much of the advice given is extremely generic and often repeats information students already know from reading course materials. There is very little practical guidance on how to actually approach assessments to achieve higher marks. Students are often told what they did wrong in feedback, despite previously being advised differently by tutors or support staff.

Communication across departments is extremely poor. Different teams regularly give conflicting advice about exams, assessments, and procedures. Information on the university website regarding exam formats, assessment expectations, and course structures is often unclear or incomplete. Students are left trying to figure out important information themselves.

The administrative side of the university has also been incredibly frustrating. Responses are often dismissive, delayed, or unhelpful. Many services appear heavily outsourced, and staff frequently seem unsure of processes or unable to provide consistent answers. This creates unnecessary stress for students already under pressure.

The handling of Exceptional Circumstances/EDMC applications is another major concern. Students can wait three to four months just to receive an outcome about whether they qualify for a first sitting or whether their exam attempt will stand. That level of uncertainty has a huge impact on students’ wellbeing and academic progression.

Mental health support has also felt inadequate. In my experience, students struggling with stress or burnout are often met with responses that essentially amount to “you just have to manage it.” There is little meaningful understanding of the pressure students are under.

I also strongly feel that the university heavily markets opportunities and support systems to prospective students that do not reflect the reality once enrolled. International students in particular are charged significantly more, yet the quality of support often does not justify the cost.

Overall, while there are some good individual staff members, my experience has been overwhelmingly disappointing. I would not recommend this university to others based on the lack of support, poor communication, inconsistent teaching, administrative issues, and the impact it can have on students’ mental health and finances. Too often, it feels like students are left to struggle alone after paying extremely high tuition fees and taking on significant debt.

15 May 2026
Unprompted review
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Reply from The University of Law

Thank you for taking the time to leave us a review Zara.

We’re disappointed to see that your time with us hasn't met your expectations and that we've not met the standards we strive for.

We know how important high quality teaching, communication and support are to our students, and your feedback demonstrates that this hasn’t always been your experience. We take concerns like yours seriously and we will be escalating your comments internally to all relevant departments.

Although we've not yet heard back through our Trustpilot request, we'd welcome the opportunity to understand what happened and how we can improve. You can reach out to us directly at reviews@law.ac.uk
- Olivia

Rated 1 out of 5 stars

Extremely disappointing experience - worst uni experience.

Extremely disappointing experience overall. The university showed very little care or understanding when handling mitigating circumstances, which felt dismissive at a time students are supposed to be supported. Communication was consistently poor — emails went unanswered, updates were unclear, and students were often left chasing for basic information. Organisation across the course and administration was chaotic and lacked professionalism. To make matters worse, the preparation course was badly run and did not adequately prepare students for the demands of the programme. For the fees charged, the level of support and organisation fell far below expectations.

15 May 2026
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Reply from The University of Law

Thank you for your review Caitlin.

We’re sorry to hear that your experience didn’t meet expectations and we appreciate you taking the time to let us know. We recognise how important it is for our students to feel supported and we regret that we didn’t deliver the standard of service we strive for.

Our students' experience is our highest priority, so we're genuinely sorry to hear that we fell short on this occasion. We understand how disappointing this must have been and apologise for any distress caused.

We'd really appreciate the opportunity to learn more so we can better understand what went wrong and work to prevent similar issues in the future. If you'd be open to continuing the conversation, please feel free to email us at reviews@law.ac.uk so we can follow up directly.

Thank you again for taking the time to share your feedback.
- Olivia

Rated 5 out of 5 stars

Good

Strongly good

15 May 2026
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Reply from The University of Law

Thank you for lovely review Raman, we're pleased to see you enjoyed your time with us 🙂
- Olivia

Rated 1 out of 5 stars

Don’t bother.

Don’t bother.

15 May 2026
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Reply from The University of Law

Thank you for your review Diana, we're sorry to see that your experience didn't meet the expectations we strive for.

We take all feedback seriously and share it with our teams to help us improve. If you're open to it, we’d really appreciate hearing more about what happened so we can learn and do better. You can reach us directly at reviews@law.ac.uk

Thank you again for taking the time to leave a review. We hope to hear from you soon.
- Olivia

Rated 1 out of 5 stars

What the university and legal education…

Dear Olivia,

Thank you for your response and for acknowledging my perspective.

However, I believe it is important to be direct about the specific issue I was raising. Whilst I appreciate the reference to supporting “students from all backgrounds,” I do think there is a tendency within institutions to broaden discussions around racial disparities in a way that unintentionally dilutes the particular experiences of Black African and Caribbean students and graduates within the legal profession.

The concern I raised was not simply about “different barriers” generally. It was specifically about the disproportionate barriers, exclusion, and underrepresentation experienced by Black individuals, particularly those from African and Caribbean backgrounds, within legal education and progression into the profession. Broadening the discussion to “all backgrounds” risks shifting attention away from the very group that statistics, lived experiences, and professional outcomes consistently demonstrate are impacted differently and more severely.

Inclusion should not mean avoiding specificity where specificity is necessary.

I also note the reference to “valuing conversations like this.” Whilst discussion is important, meaningful progress cannot rest solely on asking those affected by inequality to repeatedly explain or justify their experiences. The more important discussions are often the ones that need to occur internally within institutions and professional communities where the biases, assumptions, gatekeeping, and structural barriers originate.

There is already significant awareness amongst Black students and graduates regarding these issues because they live them. The real challenge is whether institutions are willing to critically examine uncomfortable patterns within recruitment practices, employability expectations, networking cultures, perceptions of professionalism, and access to opportunities.

My intention in raising these concerns was not to have a generic diversity conversation, but to highlight that there remains a persistent gap between equality language and the lived realities experienced by many Black aspiring legal professionals.

Ultimately, meaningful change is reflected not only in institutional statements, but in tangible outcomes relating to access, retention, progression, and representation.

I do appreciate your response and acknowledgement of my feedback, and I hope the University continues to reflect critically on these issues in a meaningful and measurable way.

15 May 2026
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Reply from The University of Law

Thank you for sharing your perspective Melissa, we appreciate you speaking so openly about your experience.

We recognise that the path into the legal profession isn’t the same for everyone and that barriers can exist beyond university. While we are committed to supporting all of our students in developing their skills, knowledge and employability, we understand that there are broader factors that can impact progression and shape outcomes.

We are continually working to strengthen our support for students from all backgrounds, including our initiatives focused on widening participation and improving representation. We also value conversations like this, as they help inform how we evolve and better support our community. 

We encourage you to reach out to our Employability team for support and guidance should you want it, as our support doesn't stop when you graduate.

Thank you again for sharing your feedback.
- Olivia

Rated 5 out of 5 stars

The staff and their locations helped me

The staff were great and supportive. You could count on the best of assisstance when the need arises right from the lecture halls to the administrators.
Also, because of their many campuses across the country you can choose a favorable one depending on your situation and location.

10 July 2025
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Reply from The University of Law

Thank you for taking the time to leave a review, Phil. We are thrilled you had a positive experience with us, and we appreciate your recognition of our campus locations across the country 😊 - Fay

Rated 4 out of 5 stars

Generally good but,,,

Generally good but,,,
Marking is slow so by the time we get results (specifically the mocks) they felt irrelevant
In one exam I scored an overall mark of 95%. I was curious to know where that mark stood in the year. A strong standing would have made a useful comment on a CV for future applications. The information would have been easily available but the university declined to reveal that

The feedback on the two coursework assignments was of no help at all. It was impossible to fit a proper answer into the word count . I re-drafted many times and had to miss our import references. I appreciate your response to that will be to tell me the art of being concise is an important skill to learn… sure. But that riposte is too easy. The feedback, as I anticipated, identified the references I had had to cut out yet identified no superfluous information. I would suggest those setting course work should attempt the question themself to see if it can be completed fully within the word limit

30 September 2025
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Reply from The University of Law

Thanks for taking the time to leave us a review, Graham. We're pleased to hear your time with us was generally good.

We're sorry your experience with marking and coursework was below the standard we strive for. If you're open to it, we’d really appreciate hearing more so we can learn and do better. Please feel free to email us at reviews@law.ac.uk so we can follow up directly. - Fay

Rated 5 out of 5 stars

Great uni

My course was fully remote and Dan (lecturer) was super structured and supportive. It was not easy to study whilst working full-time, but all lessons were recorded and uploaded onto the VLE which made possible to catch up on any missed lessons. Overall a great experience!

1 May 2026
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Reply from The University of Law

Thank you for your positive review, Marcos. We are thrilled you enjoyed your time with us and had an overall great experience😊 - Fay

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