Lawstop Reviews 

177
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their incredible professionalism, continuous responsiveness, and genuine care throughout very stressful legal and housing processes. Consumers note that the team communicates clearly, answers questions promptly, and provides exceptional guidance that makes people feel truly safe and valued. However, some customers also noted frustrating issues with unresponsiveness, significant delays, and disorganized communication from certain staff members during ongoing cases. A few reviewers mentioned experiencing specific difficulties regarding misplaced files, broken promises, and a complete lack of proper follow-up on their legal claims.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional professionalism, dedication,... See more

Customer service

Reviewers express deep appreciation for the exceptional customer service, highlighting supportive and... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep appreciation for the exceptional... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication, quick... See more

Claim

Customers had ambiguous experiences with claim, expressing deep frustration over delayed compensations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dear Guy Atoun, I would like to sincerely thank you for your support, guidance, and professionalism throughout my case. I am very grateful for the way you have handled my matter and for the... See more

Company replied

Rated 5 out of 5 stars

Completely supported me through the process of getting my son’s special educational placement at our chosen setting. Always very quick at replying and answering any questions I had about the p... See more

Company replied

Rated 5 out of 5 stars

Faith is just amazing, she went above and beyond to help me appeal the LAs decision to assess my daughter. I felt so confident that she had everything in hand and was amazing at responding to my quest... See more

Company replied

Rated 5 out of 5 stars

My experience has been amazing with law stop, my solicitor guy has been unbelievable he absolutely knows his stuff hes very friendly and so so helpful! Hes worked so hard to go above and beyond for m... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(177)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elisa helped me change my life around

Elisa is an Amazing lady, she helped me changed my life around with challenging the council for a property. I finally got a home. I’m Forever greatful it was a pleasure to have her work with me.

11 February 2026
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your kind words. We’re delighted to hear that Elisa was able to support you in challenging the council and securing your home — that’s wonderful news.

Your feedback will mean a great deal to her. We wish you every happiness in your new home.

Rated 1 out of 5 stars

Very Unhelpful Unprofessional Experience

Very bad experience at Lawstop. Represented by them up to 2024 following a transfer from the Brighton branch which had my case open since 2023 with one of their fee earners then was passed on to another one, stalled for over a year by a third one and then passed on to a fourth fee earner in Hammersmith which closed my case down and Lawstop never reopened it.
Since December 2024 and then early 2025 as a rough sleeper when I filled a new entry application form via the new applicants delegate which reassured me to reopen my case quicker since I was a previous existing client, Lawstop persistently claimed to have no capacity for housing care / homelessness matters however they are to date accepting right in front of me new housing applicants but will not even hand me a form to be considered. All very discriminatory and random and bottom line they do not care about their clients or homeless, vulnerable adults with disabilities but just to immorally make legal aid easy money as they can.
The head of housing I was referred to by the head of Human Resources in January 2026 first said to be willing to look into my case but then, as I requested my up to date case file for them, they changed their version and told the head of human resources they could not help me and this without even knowing what my case is about as they never took a look at my files. The head of housing claimed they are not getting paid but would not accept my legal aid live certificate transfer or re-apply for a new certificate for me. For them to get paid they have to apply for it as this firm exclusively work on legal aid basis, so claiming they are not getting paid is a profanity as they have to apply to get paid to the Legal Aid Agency (LAA) in the first place and my case has merits as was already previously evaluated by the LAA. The head of housing claimed they do not work for the LAA… they are so, so rude and liars as they though gets paid only via legal aid at Lawstop so obviously they have got to have dealings with the LAA.
In 2023 Lawstop Brighton got a huge private payout from RBKC Council for settling my homelessness matter out of court however they abandoned me living across loads of hotels and communities as well rough sleeping to then close my case down and now the new applications delegate claimed I am the problem.
Like the front desk reception worker stated if they truly had no capacity for housing matters since early 2025 they would not be making any money as would be one whole year they do not take even a new client in! So they are obviously lying because they do not care about their clients as myself whether we live or die in sufferance. Appalling service from whoever is at the top managing Lawstop and glad if others had a good service from them but that was not my case. I was discriminated against, my experience with them since passed on to the third case worker was awful as they also lied to me that were progressing my matter when they were not. Lawstop only brought me more rough sleeping and extreme sufferance to date not to count how negatively their misleading and dishonest ways affected my mental and physical health how they treated me, so rude, unprofessional and uncaring. If I could I would let them close down!

10 February 2026
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for sharing your feedback. We are very sorry to read about your experience and the distress you describe. We understand how difficult housing and homelessness matters can be, particularly when combined with vulnerability and uncertainty.

Lawstop takes concerns about service standards, communication, and discrimination extremely seriously. Decisions regarding case transfers, capacity, and legal aid funding are complex and can be affected by regulatory and resourcing constraints, but we recognise that these processes may not have been clearly communicated in your case. We regret that this has led to frustration and disappointment.

Due to client confidentiality, we are unable to comment on individual case details in a public forum. However, we would encourage you to contact our management team directly so your concerns can be reviewed properly through our formal complaints process. We are committed to reflecting on feedback and improving our services where possible.

We are sorry that you feel let down and thank you for bringing these concerns to our attention.

Rated 3 out of 5 stars

A good help reliable service my…

A good help reliable service my dislike is I get kicked for getting arrested again and am going not guilty

7 February 2026
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your feedback. We’re glad you found our service helpful and reliable. Due to professional obligations, there are limits on how we can act in certain situations, but we wish you the best going forward.

Rated 5 out of 5 stars

I can’t recommend Bruna Geada at Lawstop enough!

I can’t recommend Lawstop enough. I had a pervious terrible experience with a firm of SEN solicitors who really knocked my faith in the professional support available to parents like myself, who were desperate and exhausted with the process of SEN needs assessment, obtaining an EHCP, various tribunals and then trying to get the specified provision implemented.
Bruna Geada was incredible, she supported and advised me throughout the working document process. She was highly responsive, understanding and conscientious, keeping me informed and chasing the local authority throughout. Bruna assisted with obtaining additional professional reports and drafting multiple amendments to the various versions of my daughter’s EHCP working document. Through Bruna’s hard work and tenacity, we got all of the amendments I wanted for my daughter included in her EHCP. I felt like my faith had been restored and a huge weight had been lifted from my shoulders. I am incredibly grateful to Bruna and Lawstop for their hard work, professionalism and the result achieved.

16 January 2026
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you so much for taking the time to share your experience. We’re pleased that Bruna was able to support you through such a demanding and exhausting process and help restore your confidence after what sounds like a very difficult journey.

Bruna’s dedication, responsiveness, and determination to secure the right outcome for children and families is something we’re very proud of, and your kind words will mean a great deal to her. We’re delighted that her hard work helped achieve the amendments your daughter needed in her EHCP.

Thank you for trusting Lawstop with such an important matter. We wish you and your daughter all the very best moving forward. Let us know if you need any more support in the future.

Rated 5 out of 5 stars

Couldn’t thank Sara burcham enough for…

Couldn’t thank Sara burcham enough for what she has done, she has been patient but professional through my whole journey and my family are grateful thank you excellent service

30 January 2026
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you so much for your kind words. We’re delighted to hear that Sara’s patience and professionalism made such a positive difference for you and your family. Your appreciation means a great deal to her and to all of us. Please reach out if you need any help in the future.

Rated 1 out of 5 stars

Do not use ever

7Whatever you do however much you need help please do not use this firm. Do not. They manage to lose evidence, side with your opponent, they manage to over ride your concerns and be little your opinions, the attitude is you are on legal aid take whatever we throw at you be grateful. Zero respect for the client, no complaints process, no in house supervisor as junior lawyers say what they want, make devastating errors then gas light and deflect. Please do not.
In response to filing a complaint: a company that belittles, over rides and disrespects is not one to hope for an impartial review from. Its to be noted that often slap dash views were given on points of law, often incorrect, the most disturbing being the improper advice leaving one exposed and at risk to any opposition arguments. If the lawyers here are so unhappy they should leave bit not take their grievances out on clients . Legal aid work should be done with passion and dedication because its the most vulnerable asking for help, not with disdain and disregard . There's very much a culture of don't waste legal aid funds asking questions, or seeking to actually fight your case.Take the quickest solution and be done with it. Repeating: please do not use them. And ignore their cut and paste reply below. If you've been burned go to the SRA. Go to an ombudsman.Get decent legal advice. Ask to see your files. Do not accept the incompetence.

1 January 2026
Unprompted review
Lawstop logo

Reply from Lawstop

We’re very sorry to read about your experience and the distress you’ve described. This is not the standard of care, professionalism, or respect we aim to provide to any client, regardless of funding arrangements.

We take concerns about communication, case handling, and client respect extremely seriously. We’re particularly concerned to hear that you felt unheard or unsupported, and that issues around evidence and supervision were raised. That is never how we want clients to feel.

We welcome the opportunity to review your concerns properly and investigate what happened. If you’re willing, please contact us directly at info@lawstop.co.uk, and a senior member of the team will look into this matter.

Thank you for sharing your feedback. It’s important for us to hear where clients feel we have fallen short so we can address concerns and improve our service.

Rated 5 out of 5 stars

Exemplary and fantastic service

The service and support I received from Lawstop, particularly from Bruna, was exemplary.

My son has just been granted an EHCP following 1.5 years of an appeal process. Lawstop were the only company who took on our case via legal aid.

Bruna was fantastic throughout. Always kept me informed and replied to my E-mails and questions very quickly.

I truly felt that Bruna and Lawstop were on our side throughout this stressful process. Championing us throughout the whole process and encouraging us to keep going.

I cannot fault the service I received from Bruna and Lawstop. It was excellent and very professional. I could tell they were definitely not 'in it for the money' but have a genuine desire to help and care.

It was a stressful process but we won in the end and it would have been so much more difficult without Bruna and Lawstop in our corner. I might have not continued if it were not for their excellent support.

Thanks Bruna, Faith and Lawstop. My son can now receive the support he deserves and is entitled to.

Michael Patrick

17 December 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly delighted to hear that the team were able to support you and your son through what we know can be a long and very stressful process.

Securing an EHCP is a significant outcome, and we’re so pleased that you felt championed, supported, and encouraged throughout the appeal. Your kind words about Bruna’s dedication, communication, and genuine care mean a great deal to us and will be shared with her and the team.

We’re honoured to have been able to stand alongside your family and help your son receive the support he deserves. Wishing you both all the very best moving forward.

Rated 5 out of 5 stars

Great support and amazing service

Review:
I benefited so much from Lawstop’s help. Honestly, more than I expected. They did everything I needed and supported me throughout the whole process. I really don’t know how to thank them enough for their effort and the way they handled my case. I’m very grateful for everything they have done for me and my family.

6 October 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your wonderful feedback. We’re so pleased to hear that our support made a meaningful difference for you and your family. Knowing that you felt fully supported throughout the process is exactly what we strive for.

We truly appreciate your kind words, please reach out if you need any help in the future!

Rated 5 out of 5 stars

Completely supported me through the…

Completely supported me through the process of getting my son’s special educational placement at our chosen setting.

Always very quick at replying and answering any questions I had about the process. Reflected all my sons needs extremely well through the working document stage.

Rang me personally to deliver the good news when all had been decided.

Very helpful kind and understanding. Took a massive mental toll of my shoulders and couldn’t of asked for a better result! Thank you to the lawstop team you are all unsung heroes :)

4 December 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you so much for sharing your experience with us. We’re delighted to hear that our team was able to support you through securing the right placement for your son. Knowing that you felt heard, informed, and reassured throughout the process is important to us.

We’re thrilled you achieved such a positive outcome, and we truly appreciate your kind words. If you ever need our support again, get in touch.

Rated 5 out of 5 stars

Above and Beyond Service – Thank You, Faith!

Faith Scott at Lawstop is absolutely amazing. She truly goes above and beyond in every way. From the very first moment she handled my case, I felt supported, understood, and respected. Faith is exceptionally professional, knowledgeable, and compassionate. She takes the time to explain everything clearly and makes sure you never feel alone throughout the process.

Her dedication is outstanding — Faith doesn’t just do her job, she gives 100%, and then even more. She communicates quickly, keeps you updated, and fights for you with genuine care. I have never met a legal professional who is so committed to helping her clients.

I am extremely grateful for all her hard work and support.
Thank you, Faith — you are a true credit to Lawstop. Highly recommended.
R- London

10 November 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your kind review. We’re so glad to hear how supported you felt throughout your case. Faith’s dedication and compassion are truly exceptional, and your feedback means a great deal to our team.

We’re grateful you chose Lawstop and glad we could make a positive difference. Thank you again for your recommendation. Please get in touch if you need help in the future.

Rated 5 out of 5 stars

The best company have come across they…

The best company have come across they are the best among the best

27 November 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your wonderful feedback. We’re truly grateful for your kind words and delighted to know you felt so well supported. If you ever need our help again, please feel free to reach out!

Rated 5 out of 5 stars

Thank you, Thank you, Thank you!

LawStop, especially Bruna, has helped change my daughters life! Thanks to them we won our tribunal, not only getting the specialist independent education setting we wanted, but also getting all the correct levels of therapies and support. It was a long hard process (over a year) and one that we know we couldn't have got through without Bruna and the education team.

We went to LawStop when the LA issued my daughter with a completely inadequate EHCP. Bruna was amazing from the off, she was polite, calm, understanding and determined! She helped us remember how valid our fight was, and helped us believe it was achievable.

It was such a relief to leave everything to Bruna to deal with, she kept us updated throughout, sending regular emails and arranging video calls when needed. She stuck to all deadlines and made sure we had everything we possibly needed, she even arranged for an up to date private SALT report to be done!

Every time we spoke to Bruna we felt heard, she reassured us and listened to what we wanted. She was completely committed and really took the time to understand our daughter, which was important for making sure we could get her the best possible support.

Nothing was too much trouble, not even when we changed the appeal to include section I! Due to disabilities, I needed my mum present during important calls, this wasn't a problem to Bruna and she made sure my mum could be there as a supporter for me during the tribunal too.

The tribunal prep Bruna did was fantastic, the document she produced made it so easy for us at the tribunal to follow along and answer any points correctly. On the day we felt prepared and ready, thanks to the previous few days prep we had with Bruna.

We definitely got the best outcome possible, and we cannot thank Bruna or the rest of LawStop enough.

20 November 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you so much for sharing your experience with us. We’re truly delighted to hear that Bruna and our education team were able to support your family through such a long and challenging process. Securing the right placement, therapies, and support for your daughter is a life-changing outcome, and we’re honoured to have been part of that journey.

Bruna will be especially touched by your kind words. We’re glad you felt heard, reassured, and supported every step of the way. We wish your daughter all the very best in her new setting and are here for you should you ever need us again.

Rated 5 out of 5 stars

I have had such a great experience.

My experience has been amazing with law stop, my solicitor guy has been unbelievable he absolutely knows his stuff hes very friendly and so so helpful!
Hes worked so hard to go above and beyond for me and my family fighting for our rights in my housing situation. I cant fault them at all, thankyou so so much for all your help and support.

16 May 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your kind review. We’re so pleased to hear that Guy was able to support you and go above and beyond for your family. Your trust means a lot to us. If you ever need further assistance, we’re here to help.

Rated 5 out of 5 stars

I really appreciated your support and…

I really appreciated your support and advice. I would have struggled to represent myself. I had some hard decisions to make and you helped me make the right one.

19 November 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your thoughtful feedback. We’re very glad to hear that our support and advice made a difficult situation easier for you. Navigating these decisions on your own can be overwhelming, and we’re pleased we could guide you toward the right outcome. If you ever need further assistance, we’re always here to help.

Rated 5 out of 5 stars

Dear Mr

Dear Mr. Mirza Sameer Baig,

I hope you are doing well.

Thank you for all your great efforts. I truly appreciate your email and the time you took to explain everything over the phone. Your guidance has been extremely helpful.

I will gladly write a Trustpilot review about your experience using the link you shared.
I really appreciate all of the team from Lawatop they supported me 🙏

Warm regards
Mutasim Abdelsalam

18 November 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you so much for your kind words and taking the time to share your experience. We’re truly glad to hear that you felt supported throughout the process. Mr. Mirza Sameer Baig and the entire Lawstop team appreciate your trust and are pleased that our guidance was helpful during a challenging time. If you ever need further assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great work!

11 November 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your feedback! We’re glad you had a positive experience and appreciate you taking the time to share it. Let us know if we can support you with anything in the future.

Rated 5 out of 5 stars

I’m extremely grateful to Lawstop for…

I’m extremely grateful to Lawstop for their kind and professional assistance with my matter. From the very beginning, they were approachable, understanding, and took the time to explain every step clearly. Their team handled everything efficiently and with genuine care, which really helped ease the stress of the situation.

I would highly recommend Lawstop to anyone in need of legal support — they truly go above and beyond for their clients.

5 March 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your kind review. We’re so glad to hear that our team was able to support you with clarity, care, and professionalism. We truly appreciate your recommendation, and we’re always here if you need anything in the future.

Rated 5 out of 5 stars

My experience with Lawstop can be…

My experience with Lawstop can be described as amazing, awesome 👌, great and superb. Trust me I could go on and on. Most especially Sameera from Lawstop. That lady knows her stuff, it's a privilege to have her handle my case. Her level of understanding her client is out of this world, very polite. What an angel she is. I am so happy Lawstop came through for me. I got more than expected, I will recommend them a 1000%. Thank you everyone from Lawstop Especially Sameera. I appreciate you.

4 November 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your wonderful review. We’re delighted to hear how much Sameera’s support and dedication meant to you, and that she was able to achieve more than you expected. Please reach out if you need more help in the future.

Rated 5 out of 5 stars

couldn't have done it with out them

Excellent and invaluable help ,support and unrivalled knowledge regarding all aspects of EHCP law .
Thank you to Faith and Bruna for making this unbelievabley hard and stressfull journey a lot easier to understand and cope with.....

23 October 2025
Unprompted review
Lawstop logo

Reply from Lawstop

Thank you for your wonderful feedback. We’re so pleased to hear that Faith and Bruna were able to make such a challenging EHCP process easier and less stressful for you. Your kind words about their knowledge and support mean a lot to us all. We wish you all the best in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look