Laybrook Reviews 434

My experience with this company has been brilliant, from ordering down to the super quick and efficient delivery. The bed was for my elderly father in law who has Parkinsons and Dementia and it absolutely does the job.
Thank you Laybrook

I dealt with Charlotte at Laybrook and from the first conversation she was excellent. Always helpful and supportive, great product knowledge and a can-do attitude. She is brilliant, as are her company and its products.

From the outset using Laybrook was a very simple process. Their website is very clear and easy to use, effectively enabling me to “build a bed” to our requirements.
The staff were extremely helpful with recommending which bed we would need for my mother upon her discharge from hospital. Donna dealt with my initial order and explained that a priority order would be the quickest method of ordering due to the urgency. The Christmas break delayed the process but when I spoke to Priscilla after this she expedited the order and we received the bed early the following day. Both members of staff showed great empathy and understanding and made me feel that our order and my mum’s welfare was important to them.
The delivery men as well were very helpful, prompt and efficient explain clearly how to operate the mechanism.
The bed itself is of good quality and was not as costly as I was expecting it to be.
I am very pleased with the service from Laybrook and would recommend them.

I was contacted by another Laybrook salesman early Friday evening, regarding my earlier experiences. The salesman's name was Dan who asked for a chance to give me a quote of which he did in a professional & polite manner.
I have now ordered a new bed chosen with the help of Dan, hoping that the bed meets my expectations. Thank you Dad.

A fantastic service from start to finish. The whole process went smoothly and we are delighted with our fabulous new bed & deluxe mattress…The delivery was so well organised and it was both professional and friendly in equal measure. Thank you Laybrook Beds for a really special product and all your user-friendly staff 🤩

Thanks to Laybrook for a professional, helpful service. They made sure the draws I requested were on the correct side after they noticed it was the other side to the old one in the pictures I sent, to be taken away.
Said in email I'd get a call when delivery was near, got call when they were outside. Apart from that, perfect service and very helpful team.

Great service and love the bed. Delivery prompt and great to have it all set up for you. Would recommend - made all the difference to my back

We bought this bed for my 86 year old Mum,who was having mobility issues following a fall. It's made all the difference to her. At fairly short notice we asked if the bed could be delivered and assembled in quick time as She'd had an overnight hospital visit due to breathing difficulties due to not being elevated in bed. It was delivered by 9am five working days later. Sean the engineer couldn't have been more accommodating. Many thanks Laybrook

This is one of the most responsive and responsible companies I have ever bought from. They take customer service seriously and have stood by their promise of a no-quibble guarantee. As a result my aging mum now has the right bed for her needs. I cannot thank them enough.
Initially I visited the show room, briefed them and we agreed a product. They delivered it but sadly my Mum could not get on with it. The team in Bicester diligently worked through the options again and we agreed a different product. They ensured it fit both my Mum's needs and the budget. They were so helpful. They replaced the original bed and everyone is now happy.

The bed itself has made my wife's life much easier, however, the original bed delivery, although on time, was missing some parts and they had to return at a later date to complete their work.

It would also make sense to have spacers between the headboard and the frame, as the mattress rubs on the headboard every time the upper portion of the bed is raised.

But apart from these minor issues, the bed and service is great,

From the phone call I made to discuss my needs to having the bed installed I was treated with respect.
The bed came quite a lot sooner than I expected which was lovely. The team of installers were polite and friendly, they just got on with the job quickly and efficiently. There was no mess left.
The bed is lovely and easy to use. It is really well made obviously by a firm that has pride in its products.
Thank you.

We went to the show room at Bicester and Stuart spent a great deal of time making sure that we had the right specification for the bed arrangement to suit our requirements. The pair of beds which are coupled together were made in a reasonable time followed by delivery arranged to suit our requirements. The beds were installed by very courteous fitters to a high standard. We had ordered an extra set of mattress restrainers in case we split the two beds at a future date, which had unfortunately been missed off the delivery, but they were sent out to us the following day and a few days later a Fitter adjusted the under bed light positions for us. The beds are as we expected and the service provided by Laybrook exceeded our expectations. We would highly recommend this Company.

Great help all the way through the buying and delivery/installation. Just the job.

From the start everyone we have dealt with have been amazing.
Phone calls were always returned within an hour, always very understanding and sympathetic.
And exactly the same care and attention from the delivery guys.
Could not have asked for better treatment when making the right decisions for a bed I need for my spinal injury.
Thank you.

Cannot praise this firm so highly from ordering bed to delivery and fitting this company must be one in a million pleasure to have done business with you

No hard sell, no pressure to buy what u don't need. Very professional from start to finish. Stuart answered all my questions and was very helpful. Communication was excellent, delivery was seamless and trouble free. Bed is extremely comfortable and I'm getting a much more restful sleep.

Great customer service..kept me informed throughout...delivery was on time...bed is better than I imagined and the installer was very helpful in showing me how to work the controls...definitely recommend to anyone ...5*

We are delighted with our new adjustable bed. It's really comfortable and has made getting in and out of bed much easier.

Every other company I asked to quote wanted to send someone round to demonstrate what an adjustable bed does before giving me a quote. Well, we've had that before, the salesperson gives a loaded price after hours of b/s then won't budge till you agree.
Laybrook don't do that. They gave straightforward prices on their website and finalised details over the phone. Job done.
The bed arrived a few weeks later and assembled in situ. It was not an easy route to the bedroom with a narrow staircase and stairlift to contend with but the two lads did it without complaint and were more concerned about my plight than their own. They showed me that the bed was working OK, took away the old bed and all packing material, they were on time and the whole process took less than half an hour.
They were so helpful and courteous I even gave them a nice tip!

The products are excellent and any problems or modifications requested are sorted speedily and the technicians who complete the installations etc. are very helpful, clean and tidy. Would recommend without hesitation.