Laybrook Reviews 434

Good customer service. good quality bed .
Kept informed about delivery the two men who delivered the bed were very good and pleased that we had managed to clear the room so made their job easier .they were expecting to help take the old bed apart .so all good I would highly recommend this company . Thank you

My Laybrook adjustable bed is very comfortable. Raising the head and bottom of the bed is helpful for some medical conditions. Best for back sleepers but side sleeping is ok too. Controls are very easy to use. There is a trial period for the mattress and a 5 year guarantee for the bed. Sales staff and delivery staff were exceptionally helpful and didn’t rush through explaining everything. I’ve only used it for 3 nights but last night I had the best sleep I’ve had in a long time.

We had alot of help in the showroom, Dan was very patient & allowed us to take our time. We travelled a long way to do so but it was worth it.

The bed was available earlier than expected, and was done quickly & easily. We were shown how to use the controls & went over the features. We let the dual mattresses air for a couple of days. We've had the bed just over a week & it is really comfortable. I just wish we had done this years ago! Thank you Laybrook.

I am very pleased with my purchase. Just what I wanted and the customer service was first rate.
I would particularly like to mention the website which made getting the right spec a piece of cake.
I thought I would have a look for a riser/recliner chair and went to that bit of the website. Oh dear dear dear! What ever happened to all that clarity!!

over the past 6 months we have bought 2 ottoman electric beds from Laybrook. A couple of glitches - defective mattress and defective raising mechanism to get to the area under the bed - has necessitated a couple of follow up visits to sort them out.
On the plus side we have found the staff to be unfailingly helpful and constructive which means a great deal.
We are entirely satisfied with the two beds - very comfortable, the mechanisms work well and are very flexible. Funnily enough the best bit is that to get underneath we now have a remote which lefts the entire frame making it easy..
Would therefore recommend thoroughly. You always recognise a good company by how they deal with problems and this one came through with flying colours!

I ordered a bed for my 92 year old Father who was moving into Assisted living and struggled with getting in and out of bed. The bed we ordered is perfect, with the whole bed rising as well as the head and legs, ideal so he can get on and off the bed more easily. The duck egg colour is lovely too. He is extremely happy with it. Great service from the Sales team and the delivery too. Very efficient. Thank you,

Laybrook looked after me from enquiry to delivery. Every question answered and help given. I am delighted with my bed. The delivery men were excellent and even took away my old bed.
I would recommend them .

Very helpful and courteous over the phone when placing our order.
The guys that delivered and installed the bed were punctual, helpful and polite.
And the call for final payment was pleasantly easy and they made sure we were happy with everything before finalising.
Ann.

Having been told I needed a hospital bed for my wife (with full raise function and room under it for a hoist) I had to replace our double bed but didn't want a hospital bed. Found the answer with Laybrook who suggested a Helston Vari Height bed coupled with a Ludlow Carers Hi Low bed. I had lot of advice from their Sales Team as several adjustments had to be included to make the 2 beds link together and look like one bed. We are very happy with the beds and the staff who helped (Sales and Delivery Teams) and can recommend them.

A company that does what it says.
Excellent staff polite and helpful.
One of the few companies that actually prints a price list. No inflated prices that suddenly halve.
We ordered a Dorchester model with various extras.
It was delivered and installed yesterday.
GREAT PRODUCT AND SERVICE

Excellent sales, taking me through the whole process and all possible options. Delivery and assembly was perfect. Have had the best nights sleep since receiving the bed. Would highly recommend.

We recently purchased a profile bed for my father from ‘Laybrook’, and I cannot recommend them highly enough. From start to finish, the entire experience was exceptional, thanks to the outstanding service provided by Stuart Hill, Sales Manager, and his dedicated delivery team.

Stuart Hill was our main point of contact, and he was so approachable. Friendly, professional, and genuinely interested in understanding my father’s needs, Stuart took the time to discuss every detail with us. He carefully talked us through all the available options to ensure we were completely happy with our choice. His attentiveness and dedication didn’t stop there, he maintained regular contact throughout the entire process, right up to the delivery of the bed.

When it came to delivery, the team were great. They were exceptionally friendly and managed to navigate an incredibly tight staircase with impressive skill and professionalism. Their can-do attitude and meticulous care ensured that the bed was set up perfectly without any issues.

We are delighted with the profile bed. It has made an enormous difference in my father’s comfort and quality of life. This level of customer service is rare these days, and Stuart’s commitment to excellence really stood out. I wholeheartedly recommend ‘Laybrook’ to anyone searching for a bed.

My wife and I recently visited the Bicester showroom to explore adjustable beds, and from the moment we walked in, we felt genuinely welcomed. Dan was outstanding—exceptionally knowledgeable, patient, and truly focused on understanding our needs rather than just making a sale. He took the time to explain all the available options in detail, carefully listened to our questions, and guided us toward the perfect choice with no pressure whatsoever.

Dan dedicated a full hour to ensuring we were completely comfortable with our decision, demonstrating a level of customer care that is rare to find. What truly set the experience apart was the incredible service after we placed our order—within just an hour, Dan personally called us back with a delivery date that suited us perfectly.

This level of professionalism and efficiency is a testament to the company’s commitment to its customers. We couldn't be more impressed and would highly recommend them to anyone looking for a seamless and stress-free experience when choosing their perfect bed.

Read all the other reviews and I agree with the opinions expressed that Laybrooks offer a 1st class service from start to finish. Brilliant company.

Absolutely delighted with Laybrook. They manufactured both a bespoke chair and bed for my mum who struggles with mobility issues. The staff have all been very kind to mum, the quality of the items is really good, and the delivery and follow up customer services piece has been completely flawless. I can't fault them.

This was purchased for my wife who is ms sufferer with complex health issues, Thornbury double ,ultimo frame ,memory sprung mattress with matching Thornbury headboard with buttons , my wife is extremely happy with this product not only extremely functional and meets her needs but extremely comfortable indeed best decision ever

I cannot recommend this company enough! From initial visit through to delivery, the communication and customer service was outstanding! I am so glad we "stumbled" upon Laybrook motion.
I bought two beds. A riser bed for carers to change me and a matching adjustable bed so I had a spare when accidents happen.
We needed a hospital bed and my vanity wouldn't allow me to have one,in the house, that looked like it was a hospital bed. Other companies do fabric headboards or just adjustable beds sold as hosptital riser beds BUT I wanted pine or oak. Daniel the sales person was lovely and not pushy. The beds arrived exactly when they said they would and I was not expected to pay the remaining 75% balance until I was satisfied. Even after that... I changed my mind about the mattress firmness (based on physio feedback) they changed the mattresses. No problem. Thank you Louisa & Maria.
Price... I think the prices were extremely competitive and reasonable especially as these are britsih made and this shows in the quality. Also, the peace of mind... they are only a phone call away is vital for peace of mind.
It is evident that Laybrook understand disability doesn't mean you should settle for poor interior decor or aesthetics. Which means that their range of adjustable beds is suitable for any home.
Despite their one and only showroom being miles away in Surrey, I'm so glad we made the visit becuase until then I had became extremely despondent about finding a bed that was right for me at the start this long journey with ever decreasing mobility and reduced independence.
My only niggle, it is tiny, I wish Daniel had told me about the slide back frame for the adjustable bed. Though not available for the riser hospital bed (obviously) it would have been great for the adjustable bed on my good days.
Well done Laybrooks and thank you with with all my heart.

Laybrook are an amazing company. The staff are all wonderful people. I would like to say a big thank you to all the employees we had the pleasure of meeting or speaking to. The bed is great for me as I have arthritis and was having a lot of problems trying to sleep. Also the advantage of it being able to raise both ends has helped me with my back.

Great old fashioned ‘proper company’ service on the phone and delivery excellent some parts were missing for the base they were back within a week, with parts and free sheets

I was in the market for an adjustable bed because of various health conditions & contacted four different companies. One did not even bother to reply, two sent online brochures with no prices saying that they would have to send a sales person round to demonstrate it & only Laybrook sent a brochure with prices & comprehensive guidance on how to choose a bed. We had one company come & do a demonstration & he quoted a very high price but then did the usual tactic of saying that if I signed that day, he would give me a huge discount of more than 50%. I declined &, after a few phone call for advice & queries, had made up my mind to buy one the Laybrook's best beds which was going to cost even less than the 50% discount price the other company quoted. However, my local NHS team contacted me to tell me that I would qualify for a hospital style bed which is going to be delivered in two days. I rang Stuart at Laybrooks to say that I would not be purchasing from him & he said that he was very pleased for me & that, if I needed any help or advice in the future, they would only be too happy to assist. Thank you to a great company.