Lazada Reviews 

I ordered only a few small items, but the catalog is huge and the delay for delivery is quite short.
One of the item I ordered was no more available, so they call and offered me different options. I choose to cancel the order, and I was fully refund.
If you want a quick delivery, choose a local seller. It's written on any item description, so it's easy to choose.

Been a Lazada customer for a long time - C.O.D. only to try and avoid scams from suppliers. I recently returned an item - broken in transit, poorly packed. Lazada refunded me via their WALLET. After finally going through the nightmare of getting to it I'm told I have no access - 2 reasons:
1) my connection "is not private"
2)"wallet not available to foreigners"

Just another way to scam my money - - - - -

Most products cheap, but product description only in thai language, have been a big problem for me. That's why I prefer Amazon instead.

Lazada seller Thailand
Bad service and support, high profits only for lazada and unable to keep the sellers. Giving you thieves is like giving yourself a compliment. Shipping costs for each product even with the same seller, thieves.
Update: BEWARE, THEY STEAL THE MONEY FROM THE SELLERS AND THEY HAVE ALSO RAISED THE RATES.
GREAT MASS OF THIEVES.

Very bad service, don't recommend to buy

Bought so called Samsung phone in Nov 2021. Disastrous. incredibly slow processor and behaves as if structured NOT to take Google apps but payable alternatives. Lazarda ignored all return requests. Then on my insistence said I had to deal with supplier direct. Just don't risk this group. John in Thailand

It 's common for sellers to show a product with a price, however the price does often relate to a different product that the seller has in his or her shop. (a 20.000 bath item picture with the price of a 2000 bath item) This is common practice and lazady is too busy counting money they receive from these fraudulent sellers to actually check the advertisements. In Thailand it is illegal to write bad (read damaging) reviews so for Thai people there are only positive reviews. This shows you the mentality of the lazada owners and also tells you why in my home country no one ever heard of lazada. Maybe karma can be a b@#$& some day for the cheaters and their platform owners.

Lazada now refuses to accept my card after 4 years of use unless i send them 1) POI - Proof of Identification (Copy of ID card or passport)
2) SOA - Statement of Account. (The record transaction information of the account)
3) Physical card (Credit Card/Debit Card), you can hide all information except bank name, 6 first digits and last 4 digits of credit card.
4) The first 6 digit number and 4 last digit number i.e. 1234 56xx xxxx 1234
Then when I asked why , they said they could not look into my complaint unless I sent them my Personal bank account , Card and Passport details.
Well nice way to treat your long time customers.

So many scammers abusing this platform and all you can do is return the product out if your own inconvenience, don't use Lazada use a different platform

They delivered a clearly missed labeled size shoes, opened the box double checked the size, never worn and returned via next day pick up. Return was rejected without explanation.
Two months later after multiple contacts, No Goods (claimed return back to me) No Refund.
Very poor Return Policy and poor customer communication.

From Denmark I ordered a new Samsung A52 5G for my GF in Thailand. The phone was delivered correctly within the estimated delivery time, and she was very happy about her surprise birthday present.
Some information at the site are not correctly translated, as well as some information in the mails can be a little confusing, but everything else was correct.

The first bad experience I had with lazada was when I ordered the new Samsung S21 phone... they delivered me a FAKE Samsung made in Vietnam..

The second bad experience I've had are with delivery boys calling me at 11pm at night to tell me they would deliver the next day and then they don't show up... and calling me to postpone delivery over the next several days. And then having the audacity to mark my delivery as rejected by buyer, when I have spent 3 days waiting at home not going anywhere because these people are playing games.

As a Thai, and friendly with the original founders of Lazada, I was once proud we had such a great company here in Thailand. After the founders cashed out it has simply become a complete joke.

How embarrassing.

I HATE THIS COMPANY

Will not remove me from receiving multiple daily emails, do not sign up with this company, no proper unsubscribe and they just make lame excuses to avoid removing you!

ordered HueWei Q9 health watch. Seller sent cheap knockoff Q9T. simple attempt at Fraud. refund has been put in Wallet bshit so now forced to buy something else. Previously had the issue of delivery boy (obviously a cheating idiot) telling my wife he had delivered to the condo security, she paid, but he never came to the condo. Lazada cleared it up, but seems the delivery people working for them is not so good now that Grab is so popular.

With Lazada comes bad with the good. And recently there is a bit more bad than good.

Logistics is extremely bad and very painful to get your money back even though I cancelled an order and did not receive the product.

The other extremely bad thing is that you can not review products after 30 days. Usually you might want to use a product for 6 months or a year before you write a review.

The trick might be to buy the product again, receive it, write a review and then return the product.....

Lazada is a terrible online store. They refuse to honor their delivery dates. Their "Lazada Express" is an absolute joke of a delivery service. It's slow, inefficient, the drivers refuse to deliver at a different time, if you don't speak Thai the drivers just hang up on you and refuse to help you. There is NOTHING "express" about their delivery service. I receive items I have ordered several days sooner from Kerry, Flash and others than when a seller uses Lazada "express." It's an absolute joke!

I was supposed to receive my item today (and this is pretty much what Lazada excels at) but they said that it just got to the delivery hub on the 31st and it would take 1-2 days to get to me. Well, today is the 2nd day of that 1-2 days, and now they are saying it will take 2-4 more days. They of course blamed it on covid. I told them to stop making excuses and lying because I ordered several more items AFTER I ordered this item and they all came TODAY and this one item, which I need, is sitting in the sorting center collecting dust instead of being shipped out AS PROMISED!

All in all, Lazada is living up to its app name. If you download the app or look at their icon, it shows LAZ. Well that is befitting because they and their drivers are absolutely LAZY! Avoid this company at all costs. I have NOTHING but problems with them, and they don't care about your concerns or your complaints. They will just tell you "We're sorry about the issues you're having. Please wait until we decide not to be lazy and we will get around to it." Poor sellers. I have cancelled MANY items because of Lazada's laziness and POOR SERVICE. So many items because they refuse to deliver on their promise to deliver by the date promised. They are the WORST company I have ever ordered from. I am done with them.

I have been using Lazada for many years. Flash Express delivery boy always arrives with an attitude. Normal routine is he phones my wife and she pays by credit card. Yesterday he couldn't contact her and got a pissy on with me and shot off on his motorcycle. Today the item was returned to China and I have had Cash on Delivery blocked. So Lazada are dumb and thinking in the box. Phoned customer care and as useful as an ashtray on a motorcycle.
Not to worry 17 more orders on the way from China and they can have the pleasure of sending them back to China. Lazada deleted FOREVER... Dumb ASSES...

Seller sold items that were broken at the factory. Seller refused to communicate and Lazada refused to help. I will never order anything from this haven for scam artists again.

Lousy service when dealing with returns and refund requested. As well their agents dont answer direct questions, lack professionalism and lack understanding customer service. As well escalting complaints is next to impossible. Recently returned a product as not working as it should . As well seller didn't respond to my my questions on three separate occasions so i returned the item within the return period . I requested a refund . The seller refused as they stated the item worked properly . I disputed this comment and requested Lazada act on my behalf. I advised them of my concerns and reason for the return and request for the refund. They seemed to only support comments from the seller , discounting my concerns. I had them again to contact the seller and contact me afterwards. No contact so i sent them an email. To my frustration i received a reply saying the case was closed
Quite unprofessional and no concern on service.