London Camera Exchange - Derby Reviews 

844
•
TrustScore 5 out of 5

4.9

17 Sadler Gate, DE1 3NH Derby, Derbyshire, GB

•

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Rated 5 out of 5 stars

Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when... See more

Rated 5 out of 5 stars

The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more

Rated 5 out of 5 stars

I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more

Rated 5 out of 5 stars

I first called the Derby store about a lens on the website. They were friendly, and informative. A little while latter I decide to purchase the lens and when I spoke to them, I accepted I woul... See more


Company details

  1. Camera shop
  2. also in
  3. Binoculars shop
  4. Photography shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom

  • 01332348644

4.9

Excellent

TrustScore 5 out of 5

844 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(844)

2,636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Dealing with the company was excellent

Dealing with the company was excellent. They dealt with the poor performance of the delivery company and found a solution.
The delivery company, however, we're awful and didn't seem to care. Customer support for DPD was off hand. Use a different delivery company???

19 September 2026
Rated 5 out of 5 stars

Proactive customer service above and beyond the call of duty

I was buying a used camera from the Derby branch of LCE to replace one i had dropped in the Thames! I ordered a camera and lens combo which was a slight upgrade on my old one. Almost immediately I got a call from Jim at LCE. He explained that the lens would not go with that camera. That gave me a problem as I have a lot of Canon lenses for the old camera. So I asked Jim if he could find a a like for like replacement as I knew all my lenses would work. He quickly found me the right camera and the lens that I wanted was part of the sale, which saved me quite a bit of money. The camera was a later model of my old camera with a very low shutter count. Jim also arranged a refund on my visa card for my mistake (which was back in my account next day). The camera functions perfectly, the lans is crystal clear, the price was good and delivery very speedy and secure. Jim, thank you again for the help you gave me. It was proactive customer service above and beyond the call of duty, for which I am more than grateful.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Very dirty lens not as advertised sadly.

Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when shooting at a low shutter speed 😫

18 September 2026
Rated 4 out of 5 stars

Good company that could do with a website update

Have used this company to buy and sell a few times and have not had any issues.
Although I think it's difficult to judge the quality of a purchase, as the ratings and descriptions are a bit hit and miss. Little consistency between the various outlets.
That said, my latest purchase of Fujifilm lens looks sound.

7 September 2026
Rated 5 out of 5 stars

Great Service

The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was particularly grateful for the personal call to talk me through the trade-in procedure - thank you Darren. All in all a really positive experience.

8 September 2026

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