London Camera Exchange - Derby Reviews 

808
TrustScore 5 out of 5

4.9

17 Sadler Gate, DE1 3NH Derby, Derbyshire, GB


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Rated 5 out of 5 stars

I have purchased several things from London Camera Exchange over a number of years. In Store and online. Always good, friendly and helpful service. With my latest purchase from Derby, an item was una... See more

Rated 5 out of 5 stars

Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day. Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot.... See more

Rated 5 out of 5 stars

Really helpful. Reserved the camera I was interested in until they had received my part exchange. All emails were answered very quickly and gave me a good price for my camera. Dispatched quickly and w... See more

Rated 5 out of 5 stars

I have purchased lenses and camera bodies many times over last 16 years from LCE Chester in store. The staff there were always professional, but also very knowledgeable. Some members still continue to... See more


Company details

  1. #3 of 39 best companies in Camera shop
  2. #3 of 14 best companies in Binoculars shop
  3. #5 of 41 best companies in Photography shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom

  • 01332348644

4.9

Excellent

TrustScore 5 out of 5

808 reviews

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4.9

All reviews

(808)

2,731 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - second hand lens was exactly as described and arrived the next day, brilliant
Have used LCE for all my camera purchases new and second hand never fails

10 July 2026
Rated 5 out of 5 stars

Excellent Service.

I have purchased several things from London Camera Exchange over a number of years. In Store and online.
Always good, friendly and helpful service. With my latest purchase from Derby, an item was unavailable. They called me and offered an alternative. My order still arrived on time.

3 July 2026
Rated 5 out of 5 stars

Very straighforward lens purchase.

Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day.
Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot. I was there, and they weren't. I was sent a message to say that they couldn't deliver because the pin-holder was not there....wrong ! They did deliver in the notified slot the next working day.

3 July 2026
Rated 5 out of 5 stars

Lens upgrade

Very co-operative people helping me with lens upgrade and working around a hospital operation. Taken through the options, arrangement for delivery of my lens was easy and the new lens was delivered on the day agreed. 100%

25 June 2026
Rated 5 out of 5 stars

Really helpful

Really helpful. Reserved the camera I was interested in until they had received my part exchange. All emails were answered very quickly and gave me a good price for my camera. Dispatched quickly and well wrapped. The used Nikon I bought was in better condition than I expected so really happy experience with Lce once again.

16 June 2026
Rated 5 out of 5 stars

Great service from Rob at the Derby…

Great service from Rob at the Derby store who I was pointed towards via the website to trade in my Z7 and 24-70 f4 s against a Z8 with the 24-120 f4 s.
Kept in the loop at all times and trade in and new kit all sorted between Monday and Friday.
Great service and price!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service, selling DSLR to LCE

I recently sold LCE a DSLR body and sent a lens for appraisal. The whole process was great, good communication and hassle free postage arrangements using DPD pickup from my local Post Office. The Derby branch handled my case and were in touch by phone on the morning they received my items. They immediately agreed on the quoted price for the camera body, no quibble. Whilst I’m certain I could have achieved a slightly higher price selling privately, the quote from LCE was comparable to other companies. I believe it was reasonable and removed the risk of selling on an e-auction site etc.

They also took a look at the lens and as they had warned me (due to age and lack of service providers) they were unwilling to sell it on. Therefore they made arrangements to return this to me. Again the communication was first rate and I received an hour time slot from DPD on the day requested. The lens was returned well packed and in the condition it was sent.

I received payment into my account within two working days and am highly satisfied with the service. I understand the reasons behind not purchasing my lens, which was only sent following consultation with LCE and without any promises or expectations.

Great service, highly recommend to anyone looking to sell their gear. Cannot comment on purchasing from LCE, but will certainly be looking to use them again in the future.

27 May 2026
Unprompted review

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