Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when... See more
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The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more
I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more
I first called the Derby store about a lens on the website. They were friendly, and informative. A little while latter I decide to purchase the lens and when I spoke to them, I accepted I woul... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Excellent company to deal with
Excellent company to deal with. They had exactly what I wanted at a good price. Item was posted and delivered as stated. Well done LCE!
Dealing with the company was excellent
Dealing with the company was excellent. They dealt with the poor performance of the delivery company and found a solution.
The delivery company, however, we're awful and didn't seem to care. Customer support for DPD was off hand. Use a different delivery company???
Really accurate description and prompt
Really accurate description and prompt, timely service.
Proactive customer service above and beyond the call of duty
I was buying a used camera from the Derby branch of LCE to replace one i had dropped in the Thames! I ordered a camera and lens combo which was a slight upgrade on my old one. Almost immediately I got a call from Jim at LCE. He explained that the lens would not go with that camera. That gave me a problem as I have a lot of Canon lenses for the old camera. So I asked Jim if he could find a a like for like replacement as I knew all my lenses would work. He quickly found me the right camera and the lens that I wanted was part of the sale, which saved me quite a bit of money. The camera was a later model of my old camera with a very low shutter count. Jim also arranged a refund on my visa card for my mistake (which was back in my account next day). The camera functions perfectly, the lans is crystal clear, the price was good and delivery very speedy and secure. Jim, thank you again for the help you gave me. It was proactive customer service above and beyond the call of duty, for which I am more than grateful.
fair price and great service
Accurate item description, fair price, fast delivery and good overall service. Very happy with my 5D mkiii
Very dirty lens not as advertised sadly.
Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when shooting at a low shutter speed 😫
Item arrived well packaged and as…
Item arrived well packaged and as described very happy daughter she can now practice her photography skills
Order arrived the next day and within…
Order arrived the next day and within the time scale, so no having to wait in and not knowing how long it would be.
Well wrapped.
Looking forward to using the lens on my next holiday.
Thank you.
Delivered next day by DBD who gave 1…
Delivered next day by DBD who gave 1 hour window.
Good company that could do with a website update
Have used this company to buy and sell a few times and have not had any issues.
Although I think it's difficult to judge the quality of a purchase, as the ratings and descriptions are a bit hit and miss. Little consistency between the various outlets.
That said, my latest purchase of Fujifilm lens looks sound.
Fast and effient.
Great Service
The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was particularly grateful for the personal call to talk me through the trade-in procedure - thank you Darren. All in all a really positive experience.
Good exchange price
Whatever the purchase or problem LCE…
Whatever the purchase or problem LCE are very helpful in all aspects of your photographic journey
Easy to use website and ordering…
Easy to use website and ordering process and you get what you expected.
Exemplary expertise
Clear expert description, speedy delivery, great product. What’s not to love
Good lens for a decent price with very…
Good lens for a decent price with very quick delivery.
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