Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when... See more
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The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more
I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more
Wanted a Sony 70-200 f4 lens. LCE had a good selection at good prices. Delivery was prompt and the lens was well packed and in superb condition. Very pleased.
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Item description dosent match. On add they say camera is in 5 star condition and when i got the delivery i realised it is just a 3 star one
The 5 star rated camera got a lot of scrathes and faded one. Its very sad and poor service by derby LCE branch.
29 May 2026
Reply from London Camera Exchange - Derby
Dear Arathy
Thank you for taking the time to leave a review. We are sorry to hear that you are not entirely satisfied with your purchase.
Having looked at the images provided, the item appears to be a very nice example, complete with original packaging instructions and it includes a glass LCD cover.
However, if you decide you would prefer not to keep it, please contact our Derby branch, who will be happy to arrange collection at no additional charge and process your refund.
We apologise for any disappointment and appreciate your feedback.
Kind Regards
Your LCE Team
Agreed to delayed delivery
I wanted a particular lens from the Derby store but could not accept next day deliver due to work commitments. I ordered the lens online and they agreed to hold shipment until an agreed date. Lens arrived on the agreed date and the mint condition of the lens was exactly as described. Very happy.
20 May 2026
Great communication and items as described
I ordered a camera and lens from the Worcester and Derby store (online). Great communication from both teams and the items came well packaged and as described. I would recommend LCE based on my experience and will be looking to purchase from them again in the future. Many thanks.
23 May 2026
Excellent as always
Used LCE loads of times for used gear. Items are always a described and next day delivery never fails. This time was no exception. Used lens rated 4* was pretty much mint condition.
26 May 2026
Easy to deal with and fast support.
22 May 2026
Have dealt with LCE for over twenty…
Have dealt with LCE for over twenty years, always good service. Excellent part/ ex service too.
14 May 2026
Been shopping with LCE for 35+ years…
Been shopping with LCE for 35+ years never ever been treated anything other than as a valued customer NO matter WHAT store
18 May 2026
On-line purchase
On-line purchase, so no contact took place. However, communication and delivery updates were excellent. Item well packaged and delivered on time.
12 May 2026
Excellent service
Excellent service. Extremely quick to purchase and dispatch goods with good communication throughout. Purchased a second hand camera and exactly as described. Would 100% use again.
4 May 2026
Lens stuck
Unboxed and attached to my camera, it worked fine until I adjusted the zoom and has now been stuck in the 280-300mm mark, unsure if the product was damaged during delivery or if this is a common issue with that particular lens.
7 May 2026
Reply from London Camera Exchange - Derby
Hi JR,
I have alerted the Derby branch about this, they will be in contact soon.
Best regards
The LCE Team
Leica D-Lux 8 - Used Item
LCE came up with the goods as usual! The Leica D-Lux 8 was well priced and exceeded my expectations in its condition. I called the shop to arrange a delayed despatch so the camera arrived at an appointed time and communication was good.
6 May 2026
2nd time we have used London Camera…
2nd time we have used London Camera Exchange and items arrived on time.
Excellent service and competitive prices for genuine parts.
5 May 2026
Excellent service
Excellent service. The sales team were very quick to resolve a mistake that I made during the online process with good communications. The lens I bought was exactly as described and delivered on time.
6 May 2026
Unprompted review
Staff helpful, knowledgable, and curteous. Deffo recommend!
Had the leneses I wanted at the price I wanted in the condition which was damn good too! Staff helpful, knowledgable, and curteous.
Deffo recommend!
19 March 2026
Part Exchange so easy for upgrades.
1 May 2026
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