London Camera Exchange - Derby Reviews 

846
•
TrustScore 5 out of 5

4.9

17 Sadler Gate, DE1 3NH Derby, Derbyshire, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when... See more

Rated 5 out of 5 stars

The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more

Rated 5 out of 5 stars

I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more

Rated 5 out of 5 stars

Wanted a Sony 70-200 f4 lens. LCE had a good selection at good prices. Delivery was prompt and the lens was well packed and in superb condition. Very pleased.


Company details

  1. Camera shop
  2. also in
  3. Binoculars shop
  4. Photography shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom

  • 01332348644

4.9

Excellent

TrustScore 5 out of 5

846 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(846)

2,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, great price and great service. Very happy with LCE (as I have been each time I buy from them).

21 October 2025
Rated 4 out of 5 stars

Packing for expensive lens poor

I puchased a used expnsive lens on-line from this location (Derby). The lens did not have the original box, which I expected and was happy to accept. When the package arrived, the lens appears to be o.k and the box in which it was posted was strong enough. However the packing inside the shipping box was poor, consisting only of screwed up brown paper. I expected better.
Apart from this issue, I was content to buy on-line from London Camera Exchange as I use my local store often.

28 October 2025
Rated 5 out of 5 stars

Great value camera with fantastic service.

I’m extremely happy with the Canon camera body that I bought. It looks like new and is complete with the original box and packaging. Fantastic value for money

It was delivered very quickly and was in excellent condition.

I’m very impressed with the quality/value for money and service. I will happily use them again.

21 October 2025
Rated 5 out of 5 stars

Very happy

Very quick delivery, lovely camera, exactly matched the description. Very happy, thank you

14 October 2025
Rated 1 out of 5 stars

Nothing wrong withLCE

Nothing wrong withLCE , but courier could do better , perhaps give us a choice of delivery options, personally I would pay extra to have Royal Mail do the delivery

14 October 2025
London Camera Exchange - Derby logo

Reply from London Camera Exchange - Derby

Dear Laurence

Thank you for your feedback and taking our call, glad that you received the lens and that you are happy with it.

We understand your order arrived on the 3rd attempt, and we sincerely apologise for the delay. If your issue was specifically with the courier service, we’d appreciate it if your feedback reflected that — perhaps by reviewing DPD directly rather than our business.

Kind Regards

Your LCE Team

Rated 5 out of 5 stars

Great little business

I have had a few camera's & and bits and pieces from LCE derby over the years. Always great service and alway friendly just got A7 III and the price was superb.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

A long way from me in south…

A long way from me in south Oxfordshire, but it always feels like LCE is a close neighbour; helpful staff, responsive to email enquiries. Goods always well packaged and swiftly delivered. Just how all 'shops' should be, great customer service!

6 October 2025
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Good description and pictures. Straight forward to order. Good information on delivery and kept informed arrival quickly and well packaged. Was as described very pleased with purchase.

4 October 2025
Rated 5 out of 5 stars

Fantastic company.

Derby branch.
It is very rare in these enlightened times to find a Company where customer service is as it once was. This Company and especially this branch have it in spades. Nothing was too much trouble. No question too daft. I dealt with Darren and a nicer more knowledgeable person I doubt you could find. This is now my go to place. Professional. Knowledgeable. Faultless.

8 October 2025
Unprompted review

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