Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when... See more
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The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more
I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more
Wanted a Sony 70-200 f4 lens. LCE had a good selection at good prices. Delivery was prompt and the lens was well packed and in superb condition. Very pleased.
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Great product
Great product, great price and great service. Very happy with LCE (as I have been each time I buy from them).
Packing for expensive lens poor
I puchased a used expnsive lens on-line from this location (Derby). The lens did not have the original box, which I expected and was happy to accept. When the package arrived, the lens appears to be o.k and the box in which it was posted was strong enough. However the packing inside the shipping box was poor, consisting only of screwed up brown paper. I expected better.
Apart from this issue, I was content to buy on-line from London Camera Exchange as I use my local store often.
Very straight forward transaction
Very straight forward transaction, great camera purchase
Goods as described. Rapid delivery
Goods as described. Rapid delivery. Fantastic service.
Great value camera with fantastic service.
I’m extremely happy with the Canon camera body that I bought. It looks like new and is complete with the original box and packaging. Fantastic value for money
It was delivered very quickly and was in excellent condition.
I’m very impressed with the quality/value for money and service. I will happily use them again.
Very happy
Very quick delivery, lovely camera, exactly matched the description. Very happy, thank you
Always professional and business like
Always professional and business like. First class.
Nothing wrong withLCE
Nothing wrong withLCE , but courier could do better , perhaps give us a choice of delivery options, personally I would pay extra to have Royal Mail do the delivery

Reply from London Camera Exchange - Derby
Excellent service
Good trade in price camera I recieved exactly as described excellent staff and fast turn around
Exceptional service
Exceptional service, easy to use platform and communication was had at each stage.
Great little business
I have had a few camera's & and bits and pieces from LCE derby over the years. Always great service and alway friendly just got A7 III and the price was superb.
I purchased used Sony A7CR from LCE
I purchased used Sony A7CR from LCE. Part exchanged my old lens. The PX price was very fair and competitive, communication was was very good and straightforward. Very happy to deal with
Easy to find desired product online
Easy to find desired product online, ordering straightforward - very fast delivery! Product as advertised.
Happy customer
Good communications, item arrived exactly as described, good price & quick delivery
After 50 years LCE remain a great place to do business with
As always with LCE the whole transaction was smooth, painless and pleasant.
A long way from me in south…
A long way from me in south Oxfordshire, but it always feels like LCE is a close neighbour; helpful staff, responsive to email enquiries. Goods always well packaged and swiftly delivered. Just how all 'shops' should be, great customer service!
Easy Value shopping
Always easy to buy from your on line shops,
Good value products with excellent delivery.
What more do you need.
Easy to use website
Easy to use website. Good description and pictures. Straight forward to order. Good information on delivery and kept informed arrival quickly and well packaged. Was as described very pleased with purchase.
Fantastic company.
Derby branch.
It is very rare in these enlightened times to find a Company where customer service is as it once was. This Company and especially this branch have it in spades. Nothing was too much trouble. No question too daft. I dealt with Darren and a nicer more knowledgeable person I doubt you could find. This is now my go to place. Professional. Knowledgeable. Faultless.
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