London Camera Exchange - Gloucester Reviews 

281
TrustScore 5 out of 5

4.8

12 Southgate Street, GL1 2DH Gloucester, Gloucestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I would just like to take the opportunity to say a huge thank you for my experience at London Camera Exchange (Gloucester) on Saturday. Derek and the team could not have been more helpful and wel... See more

Rated 5 out of 5 stars

Brilliant selection of pre-loved camera’s and lenses. Phenomenal costumer service, walked out with a better lens than I could have dreamed of. Both Derek & Simon in Gloucester are extremely knowledgea... See more

Rated 5 out of 5 stars

I went into the Gloucester branch to have photographs taken for a visa. I had been having trouble uploading passport photos to apply for visas for a specific country, but the size required varied and... See more

Rated 5 out of 5 stars

Excellent service by Derek and Chris. Straightforward, honest advice and the camera posted out to me the same day. What else do you need? Very happy with the Sony A7RIII and two SD cards and I’ll... See more


Company details

  1. #3 of 39 best companies in Camera shop
  2. #3 of 14 best companies in Binoculars shop
  3. #5 of 41 best companies in Photography shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 12 Southgate Street, GL1 2DH, Gloucester, Gloucestershire, United Kingdom

  • 01452304513

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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4.8

All reviews

(281)

2,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service

I would just like to take the opportunity to say a huge thank you for my experience at London Camera Exchange (Gloucester) on Saturday.
Derek and the team could not have been more helpful and welcoming if they tried.
I bought a used Nikon lens at a really competitive price and in first rate condition. They gave me a really good deal on my part-ex equipment too.
This has to be one of my best shopping experiences in a very long time, enough to prompt me into writing a review.
Many thanks,
Rob.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Tamron lens

Very easy to order. Turned up the next day. The product was in very good condition - couldn't tell it was used, so slightly better than described.

3 July 2026
Rated 5 out of 5 stars

I went into the Gloucester branch to…get photos taken for visas

I went into the Gloucester branch to have photographs taken for a visa. I had been having trouble uploading passport photos to apply for visas for a specific country, but the size required varied and it kept being rejected. My last thoughts was going into LCE. The staff were extremely friendly, knowledgeable, but also keen to discover, where their expertise was exhausted. They persevered in helping us, by adjusting the size of the photos and telling me to try the upload again and again. I was there for almost an hour and they wanted to make sure it was all submitted, before I paid for the photos! Jake and Chris are a credit to the branch and Ill always know where to go for their techy help! Much appreciated guys!

16 June 2026
Unprompted review
Rated 2 out of 5 stars

Package arrived damaged and contents…

Package arrived damaged and contents weren't as anticipated which was due to a poor image on the website

10 June 2026
London Camera Exchange - Gloucester logo

Reply from London Camera Exchange - Gloucester

Dear Peter

Thank you for taking the time to leave a review.

We understand that you visited our Gloucester store to exchange your item and had the opportunity to chat with our team about upgrading your camera. We're pleased we were able to get everything sorted for you.

When the time comes to upgrade, we'd love to see you again. Just mention this purchase when you visit, and we'll be happy to see what we can do to make the upgrade a little easier.

We look forward to welcoming you back.

Kind regards,

Your LCE Team

Rated 2 out of 5 stars

Unacceptable delivery rules.

They do not let their carrier leave anything with your neighbour, or collect elsewhere. You have to be at home, end of. So, if you work... forget ordering from them, uless want to waste your paid holidays on getting the delivery. Try to be helpful and refunded me O.K. but I'd give them a wide berth... Sorry guys!

P.S. I had a courtesy phone call from them saying they are working on it... Good luck.

17 January 2026
London Camera Exchange - Gloucester logo

Reply from London Camera Exchange - Gloucester

Dear Mr Dariusz

Thank you for taking the time to share your feedback. We’re sorry to hear that our delivery process caused frustration.

We understand that missed deliveries can be inconvenient, especially for customers who are working or unable to be at home during delivery times. Our standard DPD delivery requires a signature and does not allow parcels to be left with a neighbour or in a safe place, as many of the items we send are high value and need to be delivered securely.

For smaller, lower-value items that fit through a letterbox, we can sometimes use Royal Mail where appropriate.

We’re glad our team was able to assist with your refund, and we appreciate you sharing your experience.

Kind Regards

Your LCE Team

Rated 5 out of 5 stars

Excellent advice

I visited your shop in Oxford and got some very helpful advice on buying a DSLR. Nothing suitable was in stock, so I checked your website, and found what I wanted in Gloucester. A conversation with Simon there, and I bought a Nikon D750 and a lens, delivered next day. I will definitely be back to shop again or just to ask for advice.

28 May 2026
Rated 5 out of 5 stars

Excellent service by Derek and Chris

Excellent service by Derek and Chris. Straightforward, honest advice and the camera posted out to me the same day. What else do you need?

Very happy with the Sony A7RIII and two SD cards and I’ll definitely approach this store again with confidence if there’s something I want to buy.

14 May 2026

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