LCE was able to offer a new body for an old Canon SLR EOS 100 at a very reasonable price. Assistant was well informed and their advice was reassuring. Replacement was delivered two days after placing... See more
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Very good px price offered, prompt attention to the transaction and speedy delivery. Thanks also to the Newcastle branch for getting my px lens down to Hereford in an efficient manner - an obvious adv... See more
Another set of used camera equipment and accessories shipped to me in Tanzania by way of the UK with zero issues! The equipment was well-cushioned for the air transfer and subsequent bus transfers to... See more
Bought a lens for a decent price, and was as new condition. Arrived next day and excellent communication. Would defo buy from LCE again
Company details
- #2 of 39 best companies in Camera shop
- #2 of 13 best companies in Binoculars shop
- #4 of 41 best companies in Photography shop
Written by the company
Established in Hereford as Melgray Photographic in 1979 and we joined the LCE group in 2015. We have an outstanding reputation and are well known for our sales of new & used photographic products. We also offer specialist services including passport pictures, video/cine film transfer to DVD and digital formats and instant print kiosks for memory cards and mobile phones users. We are a small friendly, professional and knowledgeable team of three - Manager Neil, Jack and Caine with offer many years of experience in this business between us.
Contact info
16 Widemarsh Street, HR4 9EW, Hereford, United Kingdom
- 01432272655
4.8
Excellent
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Item sent back did not work
Item sent back did not work, This could have been avoided if the item had been checked before dispatch
8 September 2025
Reply from London Camera Exchange - Hereford
Dear Paul
Thank you for your review, and I am very sorry that the used lens you purchased arrived with a fault. We have now received the lens back at our Hereford store, and upon further inspection, we found that the fault is intermittent, which explains why it was not identified prior to shipping.
The lens is currently undergoing repair, and we trust that we have been able to resolve the issue swiftly without causing you too much inconvenience. Please accept our sincere apologies for the trouble caused, and thank you for your patience and understanding.
Kind regards,
Your LCE Team
Have always shopped at LCE
Have always shopped at LCE. Staff are knowledgeable and friendly. They explain things clearly and don’t push for a sale. I have also previously traded in gear when upgrading and got the best price. My latest purchase was online, but I usually visit my local store (Derby) if I need advice beforehand.
8 September 2025
Second hand camera in very good condition. Fast delivery
Very fast delivery to my local branch. Second hand camera in very good condition as described.
26 August 2025
all ways good
23 August 2025
Friendly advice over phone
Friendly advice over phone. Condition as described. Superfast delivery . Excellent camera at a fair price.
29 August 2025
Had to return first lens as not…
Had to return first lens as not compatible with camera.Went into Leamington branch and Tom was very helpful and sorted the correct lens for me.very satisfied. Thank you.
13 August 2025
Excellent service
Excellent service, very prompt delivery. Excellent customer service.
12 August 2025
The seller seems a reputable retailer of second hand goods
Good comms with the selling agent, good comms re delivery, which was as scheduled. The camera is as described and works. I just hope that it continues to. Always a worry with a second hand item
6 August 2025
HELPFUL AND PROMPT.
5 August 2025
New filters
Great item for sale and a good price too and fantastic communication from your staff
4 August 2025
Two LCE stores with top class service
In Reading, I found very friendly and helpful staff who resolved my lens filter problem easily and recommended a new lens I asked about. When I purchased from LCE in Hereford, it came promptly and is just what I needed. A second hand lens in excellent condition
2 August 2025
Terrible customer care - Hereford LCE store…
I went into the Hereford LCE store yesterday (31 Aug 25) for some lens covers and camera body caps.
I went in with a monocle night viewing device to help get the right size for them (two lenses & one device body / 6 covers & caps altogether). The assistant was very dismissive, unhelpful totally uninterested in selling anything to me. He made no attempt to sell at all, he just told me, without even trying, that the items were 'not standard' and he had nothing that would fit. The lenses or body do not have the sizes on them, but it takes no time to try one or two for size.
This is the second such experience in the Hereford store, and my last!
Hence, I went home and bought what I need on amazon, they arrived today...the next day, and they are some £30 better off for it.
With poor customer care like that in stores, no wonder the high streets are dying on their feet.
Happy to give my name to the store central office or meet with the Hereford store manager.
31 July 2025
Unprompted review
Reply from London Camera Exchange - Hereford
We are very sorry to hear of the poor service that you received, we have investigated this; the store manager was not in at the time and the team member was not familiar with the brand of the item that you were own, ordinarily we would have measured the diameter of the lens and seen what fits, the lens caps we keep are "clip in" type caps rather than "push on". Apologies that on this occasion the effort was not taken to help you.
New Panasonic Lumix
They upgraded one of my memory cards for free, which is greatly appreciated. The camera arrived perfectly on time, in immaculate condition. Very pleased!
25 July 2025
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