I had such a wonderful experience with LCE, and I’d especially like to thank Dave for the amazing service! He made the whole process so smooth and helped me get my hands on my camera in such a timely... See more
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See what reviewers are saying
I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more
"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly a... See more
Spoke to someone at the Manchester LCE regarding one of the used lenses. All questions I had were answered, and I made the purchase online. The lens shipped that day, surprisingly, being mid afterno... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
16 Cross Street, M2 7AE, Manchester, United Kingdom
- 01618347500
4.9
Excellent
316 reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Really happy how fast the delivery was…
Really happy how fast the delivery was for my camera was nearly next day delivery I would definitely buy from this place again
2 August 2024
Good knowledgeable service
6 August 2024
Brilliant service as always
Great, helpful service sending me additional photos before buying and the camera was delivered next day.
30 July 2024
Once I had the link to the used item…
Once I had the link to the used item everything went very smoothly and quick. Lens arrived extremely well packed
25 July 2024
Trustworthy company
Great communication, and gave me the confidence to make quite a large purchase. The lens was exactly as described and is a great addition to my kit. Recommended highly.
22 July 2024
Extremely helpful friendly staff.Good…
Extremely helpful friendly staff.Good range of used equipment in excellent condition.
15 July 2024
Pretty poor really
Pretty poor really, I have purchased numerous things and been very happy, staff great, but had to send two lenses back and had to pay £17 postage, pretty poor, I probably won’t order again because of this .
I get that but you are missing the point here, a member of your team in Norwich stated we would get the postage paid back, there is a difference , so yes it is unfortunate
22 July 2024
Unprompted review
Reply from London Camera Exchange - Manchester
Hi Darren,
It's unfortunate that you found our service to be poor. For refunds, our T&C's state "Items can be returned to a local store or returned by post. The cost of returning an item is to be borne by the customer."
If you have any further questions, please contact us at customerservices@LCEgroup.co.uk
Best regards
LCE Team
Straight forward service...fast…
Straight forward service...fast dispatch and delivery A++++
11 July 2024
The website is easy to use.The products…
The website is easy to use.The products purchased were exactly as described.Delivery was quick and I could track my delivery.
8 July 2024
Item exactly as described
Item exactly as described, carefully packaged and delivered on time.
1 July 2024
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff
Easy to use website
Well packed and prompt delivery
29 June 2024
Another second hand equipment purchase
Another second hand equipment purchase, this time from the Manchester store. As normal my questions were answered promptly but no pressure to buy. Delayed delivery so I could be in was handled by the store and purchase was tracked on day of delivery. Equipment arrived extremely well packed and as described on the website. Would absolutely recommend LCE for secondhand equipment.
19 June 2024
First time purchasing pre-owned…
First time purchasing pre-owned equipment and I can't fault the service given by the staff at Manchester, after a quick follow-up call regarding a DSLR, they were very helpful and more than happy to answer a small query before buying. The item arrived the next day, very well packed with the said camera looking like it's never been used.
Overall I found the whole process from start to finish, quick, easy and kept well informed. Will be more than happy to recommend to others and buy again from LCE.
Many Thanks
4 June 2024
Excellence in practice
Having used LCE for more than 20 years I can say with experience that customer service is always outstanding
Product description is accurate Delivery prompt Staff are always knowledgeable and polite at all branches
LCE set the standard that other retailers should aim for.
10 June 2024
Out of stock?...
Even though the battery I ordered was out of stock in at least two locations the order was passed around quickly and arrived in short order.
22 May 2024
It's the second time I've used LCE…
It's the second time I've used LCE (first time using the Manchester store). Both times a great experience.
The Nikon 24-70 f2.8 VR I bought used looks immaculate and was a great price.
My first place to check when buying camera equipment.
28 May 2024
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