I had such a wonderful experience with LCE, and I’d especially like to thank Dave for the amazing service! He made the whole process so smooth and helped me get my hands on my camera in such a timely... See more
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See what reviewers are saying
I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more
"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly a... See more
Spoke to someone at the Manchester LCE regarding one of the used lenses. All questions I had were answered, and I made the purchase online. The lens shipped that day, surprisingly, being mid afterno... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
16 Cross Street, M2 7AE, Manchester, United Kingdom
- 01618347500
4.9
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Smooth transaction and speedy delivery
4 April 2025
LCE delivered exceptional service…
LCE delivered exceptional service throughout the entire process. The part-exchange of my older equipment was efficiently arranged and collected by LCE; upon verification of the received items, the remaining balance was settled, and my new equipment was dispatched without delay.
9 April 2025
Item bought online without any hassle…
Item bought online without any hassle and sent by return. Arrived well packaged and as described.
3 April 2025
They did what they said they would and…
They did what they said they would and when I wanted it. The guys at Hereford took in my camera and sent it to Manchester for me. Thanks guys. Manchester sent my lens when I wanted it so that I could be in to receive it.
6 March 2025
Excellent service
Easy to navigate the website, excellent product and service, and fair prices.
4 March 2025
the packaging was amazing
the packaging was amazing. it was made sure that the box was safe !
26 February 2025
Fast processing
Fast processing, dispatch and delivery. Good quality used product. Well packaged.
24 February 2025
Impressive Service
Friendly, helpful information by telephone with Richard at Manchester. Prompt email follow-ups. Effortless online purchase. Excellent used lens arrived swiftly. Although it initially arrived in the wrong box, this was quickly resolved and a swap was made - which shows LDC staff to be responsive and attentive too.
24 February 2025
Equipment in superb condition the rest was crap.
Equipment in superb condition - far better than expected. Ist lot - personnel very attentive up to purchase point then total silence - presumably job done now sod off! 2nd lot the packaging was made up of old newspapers stuffed into a cardboard box which was unbelievably amateurish - I wouldn't have returned let alone sent an item like that. What happened to bubble wrap - too expensive and eating into profits? Shame really because the kit appeared to be in really good condition. Apart from the kit the rest of the service including some of the emails was second or rather third rate and very disappointing. Whatever happened to customer service?
21 February 2025
Reply from London Camera Exchange - Manchester
Hi Malcolm
Thank you for taking the time to leave a review,
We are sorry to learn that this experience didn't meet your expectations and our normal high standards.
We continually look to improve our systems, processes and service, where possible, we do aim to re-use packing materials, not to save money, but to save the planet - but do appreciate that old newspaper may not look the most professional!
We look forward to welcoming your custom again in the near future and aim to exceed your expectations.
Many thanks,
Your LCE Team
Quick and easy transaction
Quick and easy transaction, fast delivery, camera boxed as new......Very pleased.
11 February 2025
Product in very good condition
Product in very good condition, just as shown in the image.
31 January 2025
Outstanding as always.
5 February 2025
Reply from London Camera Exchange - Manchester
Hi Keith,
Thank you for taking the time to leave us a review. Delivery was scheduled for next day until DPD received your request to delay delivery until Saturday 8th. From what I can see it appears DPD delayed the parcel again and was delivered today 10th. We have received your request for a refund.
I apologise for any inconvenience this has caused. It would appear DPD have let us both down here.
If you have any additional enquiries, please contact us on sales@LCEgroup.co.uk.
All the best
The LCE Team
I've Only ever used LCE for my gear
I've only ever used LCE for my camera gear. They are an old school, hands on camera shop, full of helpful, knowledgeable staff who are always willing to go the extra mile to satisfy your needs. I've had some great deals from them on new and used gear and i cant recommended them enough
10 October 2024
Unprompted review
Effective on time delivery (and they…
Effective on time delivery (and they used a courier company that actually provided helpful tracking info)
15 January 2025
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