London Camera Exchange - Newcastle Reviews 334

TrustScore 5 out of 5

4.9

76 High Street, Gosforth, NE3 1HB Newcastle Upon Tyne, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Got a second hand 24-105 Canon lens online. Everyone I spoke to was incredibly helpful and kind. Delivery was really quick too, and the lens is in great condition! As someone building up a camera kit... See more

Rated 5 out of 5 stars

2nd hand / used parts index was easy to use, price was great value, after ordering receipt was 5 mins. To confirm order, 48 hrs later came through door. Well packaged to prevent damage, goods were in... See more

Rated 5 out of 5 stars

Came into LCE's Exeter store regarding fixing my broken camera. They diagnosed the issue to be the board inside related to interfacing with the battery. Since the fix would cost more than an entire re... See more

Rated 5 out of 5 stars

Jonny and his team at Gosforth, have been amazing ambassadors for LCE! Jonny is always patient, considerate, very knowledgeable and offers the best advice and prices ! Thanks mate ! For my Nikon Z9! C... See more


Company details

  1. #3 of 37 best companies in Camera shop
  2. #3 of 14 best companies in Binoculars shop
  3. #5 of 40 best companies in Photography shop

Written by the company

Established in 1987, and a London Camera Exchange since 2015, we are located in the busy suburb of Gosforth, just a few minutes north of the city centre. We sell all of the best and newest bits of kit, from the leading manufacturers. We offer part exchange and have a comprehensive range of used equipment. Our very friendly team of five are all approachable and knowledgeable. We are all photographers as well as working within the shop, so its not only our business it's our personal interest. So we will always give you our honest advice and expertise.


Contact info

  • 76 High Street, Gosforth, NE3 1HB, Newcastle Upon Tyne, United Kingdom

  • 01912130060

4.9

Excellent

TrustScore 5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

DPD were unable to find my location on…

DPD were unable to find my location on the day I gave them. Other than that LCE kept me advised of DPD short coming.
The initial date of the 15/6 I had a prior engagement, so I reschedule from the 18/6 that`s when things went wrong.
I received it today22/6 in the time slot.

18 June 2026
London Camera Exchange - Newcastle logo

Reply from London Camera Exchange - Newcastle

Dear Douglasm753

Thank you for taking the time to leave a review.

We're sorry to hear that our courier was unable to locate your address, and we understand how frustrating that must have been.

We're pleased that our Newcastle team kept you updated throughout the process and that your order was successfully delivered in the end. Thank you for your patience and understanding.

Kind regards,

Your LCE Team

Rated 5 out of 5 stars

Amazing experience all round from LCE

Got a second hand 24-105 Canon lens online. Everyone I spoke to was incredibly helpful and kind. Delivery was really quick too, and the lens is in great condition! As someone building up a camera kit for more advanced photography, my experience has been great - there's no stupid questions, there's respect for price range and staff are so informed. I buy all my gear through LCE in various locations and have never had any problems. Highly reccomend, both the people and the products!!

10 June 2026
Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff, who went to the trouble of calling me to let me know that a lens I was interested in had become available again.
Delivery was also very quick.

3 June 2026
Rated 5 out of 5 stars

Customer service

I was given a good valuation for my drone then sent it down from Newcastle to find out they had given me the wrong quote. After an increase in the valuation I accepted it.very fast turnaround. I am happy with the deal not checked out my scope yet though. I would just like to add that the Newcastle branch went above and beyond customs service even though they made nothing from the deal even offered to meet me to give me my item . All in all really great company to deal with. Well done all!

27 May 2026
Rated 5 out of 5 stars

Great experience!

I ordered online, and the order was processed with speed. I believe the item was in the post within the same day of my ordering it online!

The condition of the camera was, on arrival, as described on the site, so I am happy!

11 May 2026
Rated 5 out of 5 stars

I purchased a RF35mm lense from…

I purchased a RF35mm lense from Newcastle branch and I live in northampton. From the purchase to receiving my lense everything was smooth. I was kept updated from goods leaving the store to DPD receiving the goods and then a time it would be with me which was the next day before 1pm. No faults and a great company

6 May 2026
Rated 5 out of 5 stars

Excellent Service

I have had all my lenses from you, usually Derby branch.
Every time I have been more than satisfied with the service and equipment I have received.
This last purchase was done over the internet and packaging and delivery were excellent
Many thanks.

16 April 2026
Rated 5 out of 5 stars

Excellent service

I spotted a vintage Olympus lens on the web site and within two days I was out taking photographs with it.
Exactly as described it it in great condition and I’m looking forward to seeing the results of its first outing when the film is processed.

26 March 2026
Rated 5 out of 5 stars

Pre owned part order

2nd hand / used parts index was easy to use, price was great value, after ordering receipt was 5 mins. To confirm order, 48 hrs later came through door. Well packaged to prevent damage, goods were in near perfect condition as expected.

18 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look