LCI Paper Reviews 3

I am SO disappointed in this company. I bought 11x17 vellum paper from them for a portfolio. This paper was intended to overlay another piece of 11x17 white paper I used with a printed photo. Once layering the vellum I realized the whole stack of vellum paper was miscut 1/16in making my portfolio completely uneven. I contacted them regarding my dissatisfaction and mislabeling of the product and they informed me it "industry standard" for paper to be off 1/16in. Which is completely false! Myself, being a graphic designer who has been in the industry for years knows this is not true. They not only informed me they were NOT covering the shipping, they were only going to give me back 44 of the 55 dollars I paid for them to exclude promotional and shipping costs. THEY MISLABELED THEIR PRODUCT ON THEIR WEBSITE AND clearly miscut the material. I cannot use this product being cut like this. There were no disclosures on their websites stating miscutting may occur. They will not stand by their products and they are not customer centered despite what their website may say. Their paper may be okay for non-designers or non-detail-oriented projects, but for a specialty paper company they're a joke. Stick to Red River Paper.

Wow!!! What an amazing company!!! My first order and I got an email from the owner thanking me for my order!! A company that actually believes in customer care and does it well.
I can’t wait to try this paper. I will be doing business again. How refreshing a company that values their customers and has a staff that knows how to assist them in a professional, caring manner. My advice: use their products!!!! Thank you for a refreshing surprise at each interaction with LCI AWESOME AWARD FROM ME!!!

The worst customer service I have ever had to deal with. If something goes wrong, such as the postal service not delivering the products, they do not offer any help or compensation. I would not recommend this company.