Britannia Leatherbarrows Reviews 

152
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond to ensure a smooth move. People frequently highlight the exceptional service, noting how careful and respectful the teams are with belongings, making the entire process stress-free and seamless. Many appreciate the friendly and approachable demeanor of the movers, who are often described as hard-working and considerate. However, some customers also noted that arrivals could be later than expected or that delivery dates experienced significant delays, sometimes extending over several months.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers praising the efficiency, friendliness, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting the efficiency and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just had Britannia Leatherbarrows to move me from my bungalow and into Holdover for a few weeks until my next property is ready for me to move in. I can’t praise the 2 young men that prov... See more

Company replied

Rated 5 out of 5 stars

Perfect delivery by the two guys assigned to the delivery. Had to decant from main vehicle to a smaller one to be able to get access house in a smaller road. Essential unloading, loading and delivery... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

Britannia Leatherbarrows were very professional throughout the move. Staff were friendly, and took extra care when needed. This was a particularly tricky move with many items of furniture needing to g... See more

Company replied


Company details

  1. #26 of 40 best companies in Removals company
  2. #24 of 38 best companies in Removals Service
  3. #22 of 29 best companies in Self storage facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(152)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ace!

I could not speak more highly of Britannia Leatherbarrows, who moved us from Dorset to the Channel Islands. Firstly their quotation was good - Lewis Mills, the estimator, certainly knew his stuff.

They told me they would take three days to pack, and that we could choose the days, which did not need to be consecutive. They turned up on time with a container lorry, which they manoeuvred with incredible skill round a very tight right-angled turn in our cul- de-sac, and then packed all our stuff into it with equal skill and delicacy. Rob and his team worked like Trojans. This was repeated with the second container.

On delivery, our experience was just as good. The two containers were unloaded in a very impressive five hours, and almost every box, and every piece of furniture, was put into the rooms we specified, saving us a lot of work down the track. So our compliments to Bones, Tony and the crew in Alderney.

Britannia’s office staff were always helpful throughout.

If you want a good remover in the South of England, don’t look any further than Britannia Leatherbarrows.

Peter Sharp

12 March 2025
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Reading your review has brought the whole team such joy, thank you for taking the time to praise everyone and along the whole process of your move. Thank you for recognising the skill and expertise of the crew. We hope you enjoy a happy time in the Channel Islands, all the very best to you

Rated 5 out of 5 stars

Very professional

Very professional, great service

6 March 2025
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you, these are our 2 main values for all our moves, so I am so pleased we met a 5*standard for both of these

Rated 5 out of 5 stars

Excellent service

Excellent service. The men worked so hard. Would highly recommend

11 March 2025
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Providing excellent service is our number one priority. Thank you for completing a review to say you would recommend us. Recommendation is important to us so we can spread the word of the business we are so proud of, Take Care

Rated 5 out of 5 stars

Great experience, very professional. All stages very clearly communicated

All stages very clearly communicated, charges, prices etc. On the day the men who packed and moved us were great, personable, efficient and went out of their way to be helpful and make things easy for us. Pass on our thanks to everyone involved.

17 February 2025
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you so much for your glowing review. We're thrilled to hear that you had such a positive experience with Britannia Leatherbarrows team. Our team really love to hear this so we will make sure they see your review

Rated 5 out of 5 stars

Very reliable D

The three men did a very good job of packing and very hard working and polite

13 February 2025
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

So kind of you to leave your 5* review. All the best in your new home

Rated 5 out of 5 stars

Hassle free move….

The team was great and moved our stuff out very quickly, plus they also went out their way to helped us pack up some loose items. Thanks to Chris A , Neil B, Keith S and Andy F from Bournemouth who handled our move very professionally.

7 February 2025
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

That's so lovely to hear - thank you for leaving us your positive feedback and for personally naming your crew as it really does mean a lot to them to read this

Rated 5 out of 5 stars

Efficient and friendly.

Turned up early, very professional and friendly, helped with the packing of fragile items and provided extra boxes.

5 February 2025
Unprompted review
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Steve and Danny will be very pleased with this review, thank you so much

Rated 5 out of 5 stars

Stress Free Service

Steve, Ad & Dannie from Britannia Leatherbarrows provided 5 Star service and made the whole process stress free. Our move was complicate as we moved into a house we had been renovating and had storage crates coming from the BL warehouse as well as moving possessions from our in-laws house where we had set up camp whilst the works were undertaken to our house. The guys also had to lug the contents of our loft up 3 flights of stairs and did an incredible job, not one mark was left on the walls! Hoping we never have to move again, but should we have to in the future will definitely be using Leathebarrows again!

30 January 2025
Unprompted review
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you for your kind words and high praise of the service you received. We really value you taking the time to leave your review. if you do ever find yourself ready for "just one more move", then let us know!

Rated 5 out of 5 stars

Superb service

Couldn’t have asked for a better service, one of the most stressful moves ever, and the guys just worked like absolute trojans to get at least some of our belongings in the house, having to come back again to finish the job, all of them just made the whole thing bearable whilst we were losing our minds! Would highly recommend them without question.

3 February 2025
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We were very happy to help you out in a tricky situation for you. Glad we could support you through your move and to make it happen. We are a hard working bunch and we thank you for recognising it in your review, all the best

Rated 5 out of 5 stars

Very impressed by the team and it's…

Very impressed by the team and it's leader who did an excellent job. They arrived on time and worked diligently clearing my home. The following they turned up,on time, packed and removed the last items. They worked long snd hard delivering my belongings to my new home. Outstanding!

19 December 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

We are certainly delighted to hear you would rate us as Outstanding. Customer service and hard work is at the very heart of our family business. Thanks to you for your custom, all the best

Rated 5 out of 5 stars

Britannia were excellent.

Britannia were excellent.
They came in the day before our live and packed up our house, working quickly and efficiently and before we knew it was done.
They also unpacked up at the other end and nothing was too much trouble.
The staff were generally friendly, flexible and considerate

9 December 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you for your 5*review. Your gratitude and and positive feedback will be passed to Alan, Andy Danny and Dave who completed your move. Have a lovely festive season in your new home, so glad we could get your settled before Christmas

Rated 5 out of 5 stars

The van showed up in time

The van showed up in time , the two gentlemen were efficient and polite . They did everything I asked them and went above and beyond .

9 December 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Thank you. Your kind comments will be passed on to Alan and Keith. Our crew love to go the extra mile to make sure our customers are happy. Thanks for leaving a review. Enjoy your Christmas time in your new home.

Rated 5 out of 5 stars

Good service

Good quotation, excellent support from the removal team, the team were very hard working and polite, the job was done exactly to schedule and there were no losses or breakages, would use this company again.

9 December 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

This is lovely to read. Thank you for your custom and we will make sure that your review comments are passed directly to our team. This really helps to please and motivate our team. Merry Christmas to you in your new home.

Rated 5 out of 5 stars

Moving made stress free

The guys doing the moving where really decent blokes.
They made it very stress free.

28 November 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

So pleased your move was stress free. Your appreciation will be passed to Alan and Chris. Hope you settle in well and enjoy Christmas time in your new home.

Rated 5 out of 5 stars

Textbook Move

We were fortunate enough to experience a very smooth move.
The staff were excellent from the initial quotation from David to the final box off the Lorry!
A special mention to Andy, Danni, Big Dave and Alan who undertook the physical moving of our belongings. They were punctual, efficient and courteous throughout. Special mention to Danni who worked out the route to remove the extra large sofa!
We are happy to recommend this team.

26 November 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

What a delightful review for all our team. So pleased to have been able to move you and thanks for your gratitude and also for the lovely photo you emailed in. All the very best to you in your new home

Rated 5 out of 5 stars

we have found Britania removals to be…

we have found Britania removals to be a excellent and caring company from Spain tu the UK , all our furniture was perfect on arrival to the UK and very friendly personnel thanks to Tracey for her liaison in the move Thanks very much

19 November 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Lovely review from you, thank you. Tracey and the team were so happy to read your kind comments. We really care about every move we do so its so nice for you to recognise this. Much thanks and best wishes to you in your new home

Rated 5 out of 5 stars

Professional and thorough

Everything went as planned from the initial visit to the actual move. We were very comfortable with the team moving us. They did an excellent job and worked really hard. They also had a fabulous sense of humour which really helped to relieve the stress of the move.

6 November 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

Very happy to hear that the crew did a great job for you and that you had some laughs along the way. Thank you for choosing Britannia Leatherbarrows and all the very best to you in your new home.

Rated 5 out of 5 stars

Great Service

We have moved nearly twenty times and we can honestly say that the move we have just done has been the best. The team who moved us were polite, professional, listened to what we wanted and then did it. The standard of packing was excellent and everyone we engaged with most helpful. Definitely top end 5 stars.

4 November 2024
Britannia Leatherbarrows logo

Reply from Britannia Leatherbarrows

What a delightful review to read, we are so happy to hear this was your best move ever! What a fabulous statement and compliment for us! It was our pleasure of course, and I'm sure we will hear from you again should you need a removal service. Take care and thank you from everyone

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look