Britannia Leatherbarrows Reviews 

151
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond to ensure a smooth move. People frequently highlight the exceptional service, noting how careful and respectful the teams are with belongings, making the entire process stress-free and seamless. Many appreciate the friendly and approachable demeanor of the movers, who are often described as hard-working and considerate. However, some customers also noted that arrivals could be later than expected or that delivery dates experienced significant delays, sometimes extending over several months.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers praising the efficiency, friendliness, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting the efficiency and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just had Britannia Leatherbarrows to move me from my bungalow and into Holdover for a few weeks until my next property is ready for me to move in. I can’t praise the 2 young men that prov... See more

Company replied

Rated 5 out of 5 stars

Perfect delivery by the two guys assigned to the delivery. Had to decant from main vehicle to a smaller one to be able to get access house in a smaller road. Essential unloading, loading and delivery... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

Britannia Leatherbarrows were very professional throughout the move. Staff were friendly, and took extra care when needed. This was a particularly tricky move with many items of furniture needing to g... See more

Company replied


Company details

  1. #27 of 40 best companies in Removals company
  2. #24 of 38 best companies in Removals Service
  3. #22 of 29 best companies in Self storage facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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1-star

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Replied to 100% of negative reviews

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4.7

All reviews

(151)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

The team Lewis

The team Lewis, Tracey and finally the driver Steve did everything to assist and made me feel good and everything was running according to the schedule Lewis had laid out. Also the German agent one needs today was so helpful. Thank you once again. If I ever need a removal company I will chose Britannia Leatherbarrows again!

7 June 2024
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Reply from Britannia Leatherbarrows

This is super news. Lovely to have been able to look after you for your move back to Germany. Lewis, the office staff and Steve are happy this was the best experience it could be for you. If you do decide to make any further moves, of course we will be right there to help. All the best to you

Rated 5 out of 5 stars

Stress free experience,

Stress free experience,
The day went extremely smoothly driver turned up early had a quick look around the house and the 4 gents moving us done a fantastic job.

31 May 2024
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Reply from Britannia Leatherbarrows

It was an absolute pleasure to assist you with your move. We will make sure the praise and thanks is shared with your crew Mark, Andy, Adrian and Danny who will be pleased you were very satisfied too

Rated 5 out of 5 stars

The whole team at Britannia were very…

The whole team at Britannia were very helpful & professional they made the stressful job of moving house so much more bearable

10 June 2024
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Reply from Britannia Leatherbarrows

We are really happy with this review. We are passionate about helping our customers to make moving house the smoothest it can be, so glad you had a good experience :)

Rated 5 out of 5 stars

The men arrived on time and were…

The men arrived on time and were courteous, efficient and well organised. It all seemed like a well oiled machine.
Similar experience with unpacking and bringing things up tosecond floor flat

28 May 2024
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Reply from Britannia Leatherbarrows

We are delighted with your review, thank you for taking the time to leave it and to share your positive experience with us. All the best for your new life in Wales :)

Rated 5 out of 5 stars

Staff were excellent helpful in every…

Staff were excellent helpful in every way courteous and well mannered I recommend this company

31 May 2024
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Reply from Britannia Leatherbarrows

Thank you! This what we aim for and we are glad you feel you had a 5 star experience with us too. Thank you for moving and storing with us, and we wish you very well till the next time

Rated 5 out of 5 stars

Removals done over 2 days

Removals done over 2 days, owing to distance of travel from previous home to new home. Both sets of Removal Teams were great. Nothing was too much trouble for them. Disassembled & reassembled furniture (some a bit tricky) with care. I certainly recommend this Removal Company & definitely would book them again if needed. Many Thanks guys!

6 June 2024
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Reply from Britannia Leatherbarrows

We really appreciate you choosing us and leaving us this excellent review. Please do come back again for any removal or storage needs and thanks for recommending us. All the best

Rated 1 out of 5 stars

Would not use again

The men damaged paint on cupboard door at bottom of stairs in three places. One the men stank of cigarette smoke had to ventilate every room that he had been in.
Delivery in France went OK but builder complained of missing electric tools.
They were not the cheapest by any means.

28 May 2024
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Reply from Britannia Leatherbarrows

We were surprised and saddened to receive a one star review from you. However after listening and developing this further with you, we understand that there were also some personal circumstances adding to it being a stressful move for you. We are working with you regarding the unfortunate damage to the cupboard, but refute any claims of missing tools. Our crew are all DBS checked and have had a long service with us. I hope you can enjoy your fresh start in France

Rated 4 out of 5 stars

A moving report.

Good flexibility, fitted us in at short notice.Both pickup and delivery crews very helpful.Confident tg use again.

2 May 2024
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Reply from Britannia Leatherbarrows

Thank you for reviewing us. We do our very best to find a solution with dates where we can and I am glad we were able to accommodate your move with us. Please do come back to us if you make any future moves, take care

Rated 5 out of 5 stars

Friendly, professional and caring

Friendly, caring and professional service on the moving out and moving in days.
Easy to schedule and all information was timely and very clear. Original property survey was done online to suit.
Would recommend and definitely use services again in the future. Thank you all involved in a very successful move.

7 May 2024
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Reply from Britannia Leatherbarrows

Thank you for your 5 star review. It was lovely to read and I am glad you felt very well looked after by our team. We would love to move you again. Your thanks will be duly passed on.

Rated 5 out of 5 stars

Excellent service from the start - for a complicated move!

Excellent service from the start. Came up with a cost effective plan for removals, short term storage and re-delivery.
The latter was complicated as the lane we now live on will only take the width of a van, so the team had to park up the lorry a few miles away, unload into a van, drive to us, reverse up the lane then unload. This was repeated 10 times over 2 days!
All done with no complaints and great service with a smile. Helped by the local shop selling amazing pies and pasties I reckon!
Anyway, fully recommend them if you're moving.

29 April 2024
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Reply from Britannia Leatherbarrows

Thank you for your honest positive review. The team were more than happy to help. Your thanks will be passed onto each of the team members individually. We love it when a plan comes together! We work hard to make sure it works for our customers. All the very best to you

Rated 5 out of 5 stars

AMAZING JOB

I would highly recommend Leatherbarrows for removals. The experience from start to finish was incredible. The guys that did the move went above and beyond to accommodate the move. Thank you for everything.

23 April 2024
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Reply from Britannia Leatherbarrows

It was a pleasure to assist you with your move and delivery to your new home. We hope that you have settled in quickly. Thank you for sharing your experience

Rated 5 out of 5 stars

Great service on a very short notice

Great service on a very short notice. We had a bit of an issues with solicitors and signing off the sale but Britannia supported us all the way being on stand by for a last minute call for removal and storing and delivery with our relocation to Wales being absolutely amazing the two guys who delivered worked tirelessly and not stop over the short time period they were given, absolutely hats off to those two. Thank you to all the team for your support on a very stressful move.

10 April 2024
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Reply from Britannia Leatherbarrows

We are grateful to hear that you are very pleased with the removal service from start to finish, even with the issues you were up against. Thank you for placing your trust in Britannia Leatherbarrows to assist you. Your crew will be thanked for their hard work :)

Rated 4 out of 5 stars

Both Alan and Ady arrived on time

Both Alan and Ady arrived on time, were polite, courteous and overall ensured that the move went smoothly.
Nothing left behind, everything packed up carefully with no breakages.
In addition your men picked up the used boxes very early in the morning a week after again with no problems.
All in all I would use again.
Many thanks

9 April 2024
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Reply from Britannia Leatherbarrows

Thank you for choosing us, we really appreciate it and thank you for taking the time to share your experience. Alan and Ady are happy to have assisted you. Best wishes!

Rated 5 out of 5 stars

Great team on both days of our move

Great team on both days of our move, super polite, friendly and helpful and very responsive team in the office for booking and sorting out our move. Unavoidable traffic delays held up the team on day 2, but Rob kept us up to date all the way through. Thanks so much for a great experience at a stressful time - would definitely recommend this team.

21 March 2024
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Reply from Britannia Leatherbarrows

Thank you for taking the time to leave us this excellent review. We wish you all the very best in your new home and your comments will be passed directly to Rob and all the team :)

Rated 5 out of 5 stars

Both Guys were AMAZING!!!…They…

Both Guys were AMAZING!!!…They were friendly, efficient and packed everthing so carefully. We had NO BREAKAGES of any of our belongings. They labelled all the boxes and were so easy to find our things. I have no regrets at choosing Britannia as our removals company.
The communication on the completion day was Brilliant, they called us to update us and arrived just after we got to our new house. I would recommend Britannia to anybody who has to move home as it made us all feel as everything was under control.

29 February 2024
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Reply from Britannia Leatherbarrows

We are over the moon with this review, thank you for your kind words. Your feedback will be passed on to all involved

Rated 5 out of 5 stars

Great service

Great service, the Britannia Leatherbarrows team made my long-distance move both stress-free and incredibly efficient.
Would highly recommend, and will definitely use them again.

29 January 2024
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Reply from Britannia Leatherbarrows

Wonderful review, so glad to have been able to assist you with your move this time. Its very kind of you to review us and we would love you to recommend us and look forward to helping you with your future moves

Rated 5 out of 5 stars

The full packing service was excellent

The full packing service was excellent. Efficient and friendly service.

13 February 2024
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Reply from Britannia Leatherbarrows

Thank you for this 5 star review. We will make sure the praise is passed onto the crew who moved you, they will be delighted

Rated 4 out of 5 stars

Home Move

The day started off well enough with weather being ok. Team arrived punctually & were very polite. After a few hours it started raining heavily & although they were wet through this did not affect their dedication to the job in hand. There were a few minor issues one of which was the outside light being damaged (not a problem for us as we were replacing it anyway). We would consider using them on future moves

4 January 2024
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Reply from Britannia Leatherbarrows

Thank you for taking the time to leave us a review, I'm glad you were happy with the service from our team. As you say, we are proud that they are dedicated come rain or shine!

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