Leatherotics Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the soft leather, precise stitching, and flattering designs. Many also commend the superb craftsmanship and comfort of the items, often finding the quality comparable to more expensive alternatives. Reviewers frequently appreciate the helpful, responsive, and personal approach of customer service, especially for made-to-measure orders. However, some customers experienced significant delivery delays, with items not arriving within advertised timeframes and some orders taking several months or being incomplete. There were also complaints about poor communication, including a lack of updates on order status and messages being ignored.

What people talk about most

Product

Customers consistently report positive experiences with the product quality, often describing items as... See more

Quality

Reviewers consistently mention positive feedback about quality, with many praising the excellent... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and prompt... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting swift and on-time deliveries, even... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered first from Leatherotics back in 2020, and been always delighted since. The clothes are top quality, the leather is soft, the lining well sewn, the designs great. When I had an issue it w... See more

Rated 5 out of 5 stars

I've been a regular and loyal customer now for a number of years.. Why?... Because the products are absolutely fantastic!! First class quality, not cheap and inferior leather here. I work with A... See more

Rated 5 out of 5 stars

Fantastic British company. I can only give them 5 stars review, Leatherotic products are very high quality with reasonable price. Also their garments have an amazing cut, very flattering design. Their... See more

Rated 5 out of 5 stars

Ordered over a week ago, no goods have arrived despite them being in stock when I ordered and the website advising 48 hours delivery No response to me chasing via email initially but Ash did... See more


4.2

Great

TrustScore 4 out of 5

278 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(278)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Secretary skirt and a goat hood

I ordered a "secretary" skirt and a hood.
The quality of the work (leather, seams etc) were fine.

The skirt was just the way it was supposed to be.

With the hood there is problems. The forehead and the nose are way too big. There is a zipper under the lacing, which i didn`t realize (would have asked to leave it from our hood)
And to my great dissapointment, there wasn`t a D-ring on top of the hood i ordered.

Not satisfyed with the hood.

31 May 2023
Leatherotics logo

Reply from Leatherotics

we offer full refund or exchanges in case of any problems. so please email help@leatherotics.com Thanks

Rated 5 out of 5 stars

Corset and gloves

Recently bought two products. A leather corset dress and some gloves. Both excellent quality. There was a slight delay in receiving the gloves but when I got in touch and explained I needed them for a do, the customer service was brilliant. Great communication and I received them on time. Very impressed.

30 May 2023
Rated 3 out of 5 stars

Green leather jacket …

This time the garment I ordered was much too small, even though I based my choice
on previous purchases. The jacket itself is lovely but I’ll have to return it. There was a bit of a shipping delay compared to past purchases. Happy to buy again but will be a bit careful about sizing.

14 June 2023
Rated 5 out of 5 stars

The quality of product is excellent

The quality of product is excellent. The goods are dispatched rapidly. Communication with the company is easy. Prices reflect the quality of the produce but one can offer pay 50% of these prices for a cheap, shoddy plastic imitation that will not last the year. Your Leather Erotics collection will still be here long after you have departed this earth.

17 May 2023
Rated 1 out of 5 stars

I never got info about delivery!

I never got info about delivery!
Track system did not give local parcel company info so that I could have checked from there status!
Your parcel followup is really bad!

18 May 2023
Leatherotics logo

Reply from Leatherotics

Its a Free Sample for Leather swatches , sorry there is no tracking, the packet will deliver soon.

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