Leatherotics Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the soft leather, precise stitching, and flattering designs. Many also commend the superb craftsmanship and comfort of the items, often finding the quality comparable to more expensive alternatives. Reviewers frequently appreciate the helpful, responsive, and personal approach of customer service, especially for made-to-measure orders. However, some customers experienced significant delivery delays, with items not arriving within advertised timeframes and some orders taking several months or being incomplete. There were also complaints about poor communication, including a lack of updates on order status and messages being ignored.

What people talk about most

Product

Customers consistently report positive experiences with the product quality, often describing items as... See more

Quality

Reviewers consistently mention positive feedback about quality, with many praising the excellent... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and prompt... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting swift and on-time deliveries, even... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered first from Leatherotics back in 2020, and been always delighted since. The clothes are top quality, the leather is soft, the lining well sewn, the designs great. When I had an issue it w... See more

Rated 5 out of 5 stars

I've been a regular and loyal customer now for a number of years.. Why?... Because the products are absolutely fantastic!! First class quality, not cheap and inferior leather here. I work with A... See more

Rated 5 out of 5 stars

Fantastic British company. I can only give them 5 stars review, Leatherotic products are very high quality with reasonable price. Also their garments have an amazing cut, very flattering design. Their... See more

Rated 5 out of 5 stars

Ordered over a week ago, no goods have arrived despite them being in stock when I ordered and the website advising 48 hours delivery No response to me chasing via email initially but Ash did... See more


4.2

Great

TrustScore 4 out of 5

278 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(278)

25 reviews in the last 12 months

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Rated 4 out of 5 stars

I ordered medium and got xl

I ordered medium and got xl. My email about this issue was not returned. The quality of the products is high.

They have since responded to fix the error. I'm overall happy with the service and, again, the quality of the product is high.

3 May 2022
Rated 5 out of 5 stars

Amazing response time and the leather…

Amazing response time and the leather chaps are amazing (for US men, might want to go up a size). The leather is very soft . I also ordered the chastity belt for man and it is sooo comfortable. The leather for both is very soft. The stitching is well done and strong. The snaps are of high quality. This is the best I have seen in a very long time.

17 April 2022
Rated 5 out of 5 stars

Really good customer service

Really good customer service. First item was slightly too small and Leatherotics were happy to exchange for the next size up, by return post. Item itself was fantastic. Bought as a gift, recipient is very happy!

15 April 2022
Rated 5 out of 5 stars

Leatherotics is a first class retailer

Leatherotics is a first class retailer. I've bought a few pairs of leather jeans and I'll be buying more.

The quality of the leather is excellent. The workmanship is second to none. The customer service is very good, goods dispatched quickly.

I'll be buying more soon.

12 April 2022
Rated 5 out of 5 stars

excellent custom order comms and quality

I asked for a custom version of one of their hoods. Communication was excellent, the advice has helpful, production and shipping very fast (10 days total for a custom made order!), and the craftsmanship is excellent.
Definitely would recommend

12 April 2022
Unprompted review
Rated 5 out of 5 stars

We love the quality

We love the quality, material and the organisation of the shop.
Very high quality and leather gown, which we will certainly continue to complete for great looks.

9 April 2022
Rated 5 out of 5 stars

Totally satisfied

Bought two leather items, mask and harness to be shipped to Germany. Everything worked out fine with reasonable shipping costs. The quality of the products is excellent for a really good price.

5 April 2022
Rated 5 out of 5 stars

Perfect!

Absolutely love these leather trousers. Made to measure and perfect, great quality and great service. Will definitely use again, thank you 😊

4 April 2022

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