Leatherotics Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the soft leather, precise stitching, and flattering designs. Many also commend the superb craftsmanship and comfort of the items, often finding the quality comparable to more expensive alternatives. Reviewers frequently appreciate the helpful, responsive, and personal approach of customer service, especially for made-to-measure orders. However, some customers experienced significant delivery delays, with items not arriving within advertised timeframes and some orders taking several months or being incomplete. There were also complaints about poor communication, including a lack of updates on order status and messages being ignored.

What people talk about most

Product

Customers consistently report positive experiences with the product quality, often describing items as... See more

Quality

Reviewers consistently mention positive feedback about quality, with many praising the excellent... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and prompt... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting swift and on-time deliveries, even... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered first from Leatherotics back in 2020, and been always delighted since. The clothes are top quality, the leather is soft, the lining well sewn, the designs great. When I had an issue it w... See more

Rated 5 out of 5 stars

I've been a regular and loyal customer now for a number of years.. Why?... Because the products are absolutely fantastic!! First class quality, not cheap and inferior leather here. I work with A... See more

Rated 5 out of 5 stars

Fantastic British company. I can only give them 5 stars review, Leatherotic products are very high quality with reasonable price. Also their garments have an amazing cut, very flattering design. Their... See more

Rated 5 out of 5 stars

Ordered over a week ago, no goods have arrived despite them being in stock when I ordered and the website advising 48 hours delivery No response to me chasing via email initially but Ash did... See more


4.2

Great

TrustScore 4 out of 5

278 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(278)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, lovely craftsmanship and will last a lifetime. I had some queries that were answered promptly by email and the order was despatched in good time. Super impressed and would definitely recommend.

10 March 2022
Rated 5 out of 5 stars

Excellent product

I purchased a corset fire my wife as a present. Initial processing took approximately a week to ship, but once it shipped the corset arrived in California from the UK within a few days. My wife and I were very impressed with the quality of the corset and she can’t wait to wear it out. I would not hesitate to purchase other products from Leatherotics.

7 March 2022
Rated 5 out of 5 stars

A genuine business

Purchased a posture correcter. Unfortunately the straps were not a good fit. I enquired whether it was possible to return and customise. They accepted the return and made a custom size to order. Very helpful and good quality products this time and previously. Occasionally Email responses a little slow but I guess a small company working hard through the current challenges.

25 February 2022
Unprompted review
Rated 5 out of 5 stars

I asked Leatherotics to make me a…

I asked Leatherotics to make me a custom-fit pair of shorts. Quick to respond I was given a form of easy measurements for me to take to send them, and I also asked if it were okay for me to send some like-fitting shorts so that the fit could be as similar to them as possible. They let me do this and went above and beyond in making me the perfect-fit shorts. I chose them because I recall how excellent they were in making me a custom-fit jacket years ago. I will definitely be only choosing them for all my leather garments from now on. Super helpful, friendly, and patient!

23 February 2022
Unprompted review
Rated 5 out of 5 stars

Really impressed

I ordered their pirate coat to be custom fitted to my measurements and I was not at all disappointed. They made contact to get a detailed set of measurements from me within a day, and when the coat arrived within the week, it fit perfectly and was of exceptionally high quality. Really can't think of a bad word to say about them!

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service

Ordered a pair of leggings from Leatherotics and although they didn't work out for me, the customer service was good. They answered my phone calls, informed me of how to return the item, and refunded quickly. Overall smooth and good experience. I'm just sad I couldn't enjoy the leggings.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Awesome

Having bought before from Leatherotics we returned again when looking to add to our leather wardrobe, Ash was so helpful and answered all our question before we ordered, when the Corset arrived it was fabulous, so soft and well made it is a pleasure to buy from these guys.....Awesome

25 December 2021
Unprompted review
Rated 1 out of 5 stars

Almost 4 weeks, no corset…

Ordered what was to be my very first corset on 25/11, expecting 2-3 days as per their website. Two weeks later I messaged asking when it would be dispatched, they said sorry, tomorrow. You’ll have a tracking number asap. 10/12 I sent another message which was ignored. Well on 13/12 I still had no tracking number, no movement on my corset so I opened a paypal dispute.

Suddenly I have a message saying my item was sent to the wrong customer?!?! Like how?!!! Then a reply from my paypal dispute asking for the ref number and still… no corset. No tracking number. Nothing.

At this point I don’t want the corset, I just want my money back.

(Corset story quickly sent out my very first corset now, it fits beautifully and their customer service is top notch!)

ETA: corset arrived damaged, satin in blemished and the lace cords are frayed. I believe my address and details were given to the customer my corset was wrongly sent to as the address was handwritten, and the package contained no delivery note

16 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing on all points

Amazing customer service, great products! You can really feel the quality of it, hand made products, beautiful designs. The made to measure service is also perfect and they really help you to go through it, they advise you and they're so kind to you, helpful and thoughtfull. I really advise every leather lover and anyone who wishes to purchase gorgeous leather clothes to go to Leatherotics. I'm forever grateful I've trust them for my clothes. The delivery is fast and careful. Thank you so much!

Leatherotics est pour moi le meilleur endroit pour acheter mes vêtements en cuir! La qualité est superbe, c'est bien du fait-main à la commande, le service sur-mesure est top! Le service client est également parfait, ils sont adorables, vous aident et bou accompagnent parfaitement sans parler de l'amabilité extra. Bref je suis très reconnaissante de leur avoir fait confiance avec mes achats et je les recommande chaleureusement.
La livraison est rapide et toujours bien emballée etc. Bref, un grand merci!!!!

Alexandra

15 April 2021
Unprompted review
Rated 1 out of 5 stars

They dont send the product i ordered…

They dont send the product i ordered 2months ago. They dont answer my messages. They dont refund me.

8 December 2021
Unprompted review
Leatherotics logo

Reply from Leatherotics

Apologies , its a Made to Measure order, Its lost in post and dealing with next steps now. Thanks

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