THIS IS A GREAT COMPANY. THEY HAVE A GREAT CUSTOMER SERVICE DEPARTMENT! THEY ALWAYS GET BACK TO YOU FOR ANSWERS FROM QUESTIONS SENT ON A TIMELY BASIS. THEIR EXPLANATIONS ARE VERY CLEAR AND HELPFUL... See more
Company replied
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I had been using Prof Media 13 blu-ray ripper and video Converter for many years and they have served me well. Recently I suffered a total computer crash and lost significant data. The support team at... See more
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I recently purchased the pro version of the Leawo Bluray player software, which I had a number of issues with on my external Bluray drive on my PC. On trying several discs, load times were 2 to 3... See more
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Awful software. Bought for as a gift to me, obviously trying to manipulate some vulnerable people into buying this product to coincide with gifts. At $229 it goes without saying it is nowhere near wor... See more
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Company details
Written by the company
Leawo is a pioneering force in the international multimedia processing software industry, committed to enhancing and innovating the multimedia experience for users around the globe. Our flagship products, which include a suite of cutting-edge solutions for Blu-ray, DVD, online video, HD video, image processing, PowerPoint utilities, and Apple device management, have garnered the trust of millions worldwide. Leawo is here for you, now and always.
Contact info
Hong Kong, China
- partnerl@leawo.com
- www.leawo.com
4.1
Great
154 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Bad customer service
I tried to order a license for one of their products but my browser crashed just after pressing order (after less than 1 second "loading" time). So I assumed that it wasn't ordered since I didn't get an email from the company saying that I have ordered (as you do right away from other companies). I tried again and it worked. Now I ended up with 2 licenses and I off course only need 1.
I asked to get the money back from one of them (they can off course see if I activate both licenses so I don't cheat them) But the "support" worker was from the start refusing and rude, telling me that I could just give the other license to a friend. But why can't they just give me my money back since it wasn't my intention to buy 2?
Any other honest sales company would do that. I am in the end their customer!
UPDATE:
After many mails (and a Trustpilot review) I finally got my money back.
13 August 2012
Unprompted review
Reply from Leawo Software Co., Ltd.
Dear Kristian Skovgaard Nielsen,
Thanks for your review about our customer service.
In the case of customer accidentally bought two licenses but only need one, we usually suggest the customer to give one license to a friend at first. Then if the customer doesn't like to do that, we will refund the money to customer. So that may cause a delay of the refund, hope you could understand.
Best regards,
Leawo Software
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