Leely 

If i could give them zero i would. I purchased an item and wanted to return due to the fit. The item took 4 weeks to arrive. I decided within 12 days to return. After sending an email requesting a refund they stated there return policy was 7 days. I sent them a screenshot of the return policy that was attached to my receipt, which stated I had 14 days to return. They ignored my request and proof and started they would not accept the return after 7 days. Avoid this company at all cost. They are not honest.

I have been unable to get a satisfactory refund on items ordered. I had checked their refund policy before ordering, but when I requested a return and refund they wanted the items posted to USA and the postage and customs costs are not covered, so it turns out to be an expensive process.

I really like the dress ordered, it arrived late but this was something communicated clearly in the estimated time when placed the order, it takes almost a month. The size I ordered coreaponds my size.

First of all can you give a zero star
Stay away from this company like you would stay away from a virus
Absolute rip off
My wife ordered a dress when it came it was the wrong size
( she ordered a size 16 and the label clearly showed it was a 12 )she’s emailed the company loads of times and been put off by a useless customer service department
She’s been offered a discount to keep the dress
We’ve been asked to send pictures 3 times
Then we’re being told to pay extortionate amounts to return the dress
This company is just a total scam
STAY AWAY FROM THEM

If I could give a half star I would. Dress does not fit at all and I ordered a size up- way to tight in the rib/chest area. I was out of town when it finally arrived and couldn’t try it on for past the 7 days….yes 7 days is all you have to return it. They said that it was outside of their return policy so they will not credit me. Need to file a consumer complaint. This company is absurd.

AVOID AVOID AVOID!! This is a scam. I ordered my daughter's prom dress. The delivery took forever and when the dress finally arrived (in a crumpled up small plastic bag) it looked nothing like on their website, the material was cheap and the fit absolutely awful. I tried to return it the next day but they make it impossible to return. Their return policy is a complete scam and in essence you cannot return unless you pay even more money (and also pay for shipping the dress to the US!). Absolute scammers.

Shocking experience. My husband bought me a dress that doesn’t fit me or suit me. When trying to return, we were offered ridiculously low amounts rather than sending it back. Postage both ways was extortionate and completely at out cost. When reaching out to the company, nothing was offered to rectify the situation, just referred to the returns policy and chat closed in the middle of my reply. Absolutely disgusting customer service. Please do not use this company.

Complete scam company - AVOID!
Their practices are illegal according to UK law.
Returns having to be sent to the US at my expense - not declared up-front on the site.
The site asked for date of my event at time of ordering but it turned up a week later, too late and cheap fabric, they offer me 30% refund to keep it or supposedly full refund if I send it to the US, which to do tracked and signed will cost me almost as much as 70% of the dress price.
Please someone in government, ban this company from trading in the UK and save others from this appalling situation

I orfered a dress and the day after, the event was cancelled. I had regular email correspondence with Marin who confirmed that 80% of the dress price plus the shipping fee would be refunded. This is noted on their website. I agreed and 5 days later the amount is back in my account. I cannot comment on the clothes but after reading the reviews, I had believed my money was lost. However, I can only say that the emails from Marin were clear and the money IS back into my account.

I didn’t check the reviews until after I have ordered with Leely and was very sceptical and disappointed, SO I was very pleasantly surprised when the dress showed up on my doorstep step not only on time but in a perfect condition and in the right size, it’s exactly like the pictures promised and I am over the moon with it, thank you ☺️

I purchased a dress that was very nice actually but the nightmare begins if you need to exchange or return. I just wanted it in a different size! They absolutely block communication with you and it ends with that! Terrible company!!!!

Wish I had read the reviews before purchasing from this company. Bought 4 dresses to try out for my daughter's wedding. They arrived 3 weeks later when I was on holiday. Obviously couldn't try them on until I got back & because Leelyuk only offer a 7 day return policy once the item has been delivered to your door I am now £300 out of pocket. Dresses will never be used & website will never be looked at ever again. My advice to anyone reading this is don't buy from them.

Dress took ages to arrive. Was delivered when we were away on holiday and we're unable to find it since returning. Spoke to customer service and they're not very helpful. Just going round in circles. Wish I hadn't bothered to order from them, stick to the shops.

This company is a complete scam. The dress looks NOTHING like the pictures and has a slit all the way up to your private parts. And they are trying to give me a credit of $10.

Bought 3 dresses. Waited two weeks and still wasn’t shipped. Kept getting the same emails saying it will be shipped in the next 3 days. So I canceled my order. I have now had an email to say I’ll be getting my full refund in the next 5-7 days. So we shall see if I get my money back.

Poor dress, awful customer service from Marin. They’ve spent more money on their website than the products

This company are a complete & utter disgrace & must not respect their reputation
I stupidly bought a jacket without checking the reviews ….
Safe to say Im Having the same issues as the rest of the people leaving reviews.
Iv tried to return my item & I paid for it as they don’t provide you with return address or labels so I am now out of pocket £100 with a item of no use
As the parcel come back to me
I got an e-mail saying DPDIsn’t a reputable company which the post office worker said is nonsense it would have cost another £32 to re send totalling to £60 on posting WHICH I. Should not have to do.
I am still waiting on a response .
The sizing is completely off & they are completely scamming people DO NOT USE !!!!!

ZERO STARS IF I COULD. SCAM!!! Do not purchase from this website, their return policy was not clear AT ALL , my dresses never came in and took half of my money. It was an awful experience, save your time and money!!!

Do not use - Returns near on impossible and goes against UK consumer law.

My event got cancelled so no need for the dress, I emailed them and got 50% of money returned to my account. Can't fault this company at all, I haven't had a bad experience - quite the opposite