Legend London Reviews 

Unbelievable response service, after i made my order i quickly noticed i sent it to wrong address in different country, i emailed in shortly after to see if they can amend the address. Typically i don't get a response from other companies by the time its too late to change and i have to go through the refund process and re order again. But Chioma responded within 15 minutes, to correct my order delivery in time. Thank you Chioma!

It took a while to eventually sort out the refund issue, but once all the information had been assessed the redund was very quick

I really recommend Legend, perfect customer service, amazing prices/quality. I also thank Rania for her super amazing customer support

Great customer service. Lei, was very helpful and friendly. I had a problem with a shirt and lei sorted it and was quick to respond. Rh an you Tony

I have purchased a lot from this company. The quality of their products are amazing, shipping in consistent and their customer service has been very helpful.

Best customer support i have ever had fast response and did better thank expected i had huge problem and Rania solve it in a minutes and made me very happy

I just placed an order but picked the wrong tshirt colour so emailed to ask it to be changed, I didn't think it wouldn't be, however Rania in customer service done It 5 mins after I sent the email, its customer service like that we need not a robot

I had a great experience with Legend London’s customer service, especially with Lei. She was friendly, professional, and very helpful throughout the entire process. She responded clearly to my concerns, kept everything straightforward, and was able to get my refund processed quickly.

It’s always appreciated when a customer service representative actually makes you feel taken care of instead of making the situation more complicated. Lei made the whole experience easy and stress-free.

Thank you, Lei, for the excellent service! Definitely a 5-star experience. ⭐️⭐️⭐️⭐️⭐️

Ordered a pair of Black cargo shorts, 2 pairs were confirmed on an email. Thanks to Seemi's quick customer services reply via email when I queried this, the issue was resolved straight away, and a refund given. Item will be arriving soon.

Avoid if you plan on trying to return something!! I have never experienced such bad service as with Legend London, if you can call being ignored even service.

I originally placed an order on 27th July and it arrived on 29th July. Unfortunately I needed to return some items due to the items not being like shown on website and some faulty items received, I tried using their returns portal ensuring I did this during my legal 14 day returns window on 6th August. The returns portal would not work and as instructed on the page banner I sent an email in the morning on 7th August as I was only being offered an exchange, even though all my items qualified for a refund as I was sure to check this considering I ordered over £500 of clothing and was my first time ordering from this company.

I initially had a response straight away asking for further details which I replied to providing all information. Since 7th August I have not received any response, I have sent daily emails, contacted via the contact form and nothing. The irony is that my customer service emails are being completely ignored but they have managed to send me two automated marketing emails to try and sell me more items!

I have now had no option but to raise the issue with American Express who have raised a dispute for the charges with them on my behalf. Hopefully this will resolve the issue.

Order number - 769936 (In the unlikely chance someone from Legend London decides to look into this)

I am very grateful to Rachael for her help with my issue.
I bought two pairs of shoes and, due to a mistake on my part, ordered the same color; I couldn't change the order myself, but thanks to Rachael, it was sorted out and my order is now correct.
I have already bought six products from the brand and am very happy with them—I highly recommend them.
Best regards.

I’ve been shopping with Legend London for a year now, and I must say I’ll continue with their products the pants feel good they look good. I recently had my order lost in shipment and they wasted no time to get this resolved, huge thank you to your customer service team can’t wait for new products.

What can I say about Legend London, I made only my third order late night Monday as I was bored with TV and I thought you know what I needed some shopping therapy, I found a funky looking sexy shirt and placed a order, as I got confused I ordered it twice and had paid for 2 items not the one Oh No !.. silly ole me hey... I quickly email the LL email address in a panic and within a few seconds I got a reply, the reply was personal and warm, the upshot was Seemi cancel the second shirt and sorted the refund within 30mins late at night which really impressed me, you can't put a price on amazing customer services, I now look forward to placing more orders when I need that midnight shopping buzz. Thank You Very Much Seemi.. every business needs a Seemi... :) Big Respect.......

Very fast response from customer service they helped me with my order straight away I’m very happy

Great quality products and the customer service is fabulous!!! This is my fourth order placed with Legend London and a great experience

I had an issue keeping updated with my order, I contacted them and Seemi helped me out and solved the issue. Very good service.

I've used legend London a few times now and have always been happy, the quality is decent for the price and dispatch is quick.

I always wait to leave a review until I've had to encounter a companies customer service as this is where they usually show how good or bad they really are.

Today I accidentally added an extra pair of jeans to my order, so I contacted legend to see if I could get the order amended and refunded.
Kathleen got back to me quickly and sorted out the amendment and got the refund processed.
It's great to see that some companies are still using decent, human staff, like Kathleen to deal with their customer service rather than AI or chat bots etc.

All in all, good product, good price and great customer service

Incredible customer service from Lei! They resolved any issue i had instantly and they are truly an incredible company

I swear the best linen shirts i have ever bought
Very valuable i recommended guys believe me its not just a rate

Thank you legend london

I never received the clothes as a problem due to the transit however, after a bad experience with one customer service advisor. I left a bad review stating all the facts.

I have to give them the benefit of the doubt as once it was picked up by Rachel my issues were sorted within an hour and a full refund was processed. I would’ve given a 3.8 so fair play I’ll give a 4* for rectifying my issue quickly once speaking to Rachel.

Thank you Rachel.