Leigh Day Reviews 

2,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company and its legal services. Customers frequently praise the dedicated solicitors and staff members for their compassionate, professional, and deeply supportive approach throughout the entire claims process. People mention that communication is exceptionally clear, and they truly appreciate receiving regular updates that make difficult situations much easier to navigate successfully. Some people were dissatisfied with communication delays and slow response times when trying to reach out for essential assistance or progress updates. Reviewers also noted frustrating difficulties during the initial enquiry stage or mentioned that certain customer responses felt generic and unhelpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, caring, and... See more

Service

Consumers find service to be positive, highlighting well-organised and highly professional legal... See more

Customer service

People report positive experiences with customer service, noting that representatives are compassionate,... See more

Claim

Customers consistently note positive experiences with claim, highlighting successful settlements and... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept well-informed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ava from Leigh Day looked after my case brilliantly. She was professional and at the same time showed care whilst I was suffering mentally due to a cycle accident. She was very responsive and checke... See more

Company replied

Rated 5 out of 5 stars

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I trie... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value an... See more

Company replied

Rated 5 out of 5 stars

My Case Manager Chris Livesey was brilliant he kept me informed and gave me good advice. He made me feel like a person and not a case number. I appreciated all his hard work I Highly recommend L... See more

Company replied


Company details

  1. Lawyer
  2. Employment Lawyer
  3. Law firm
  4. Personal Injury Lawyer

Written by the company

We are top-ranked London & Manchester lawyers advising on personal injury, asbestos and mesothelioma claims, medical negligence, human rights, employment & discrimination law. Get it touch today by calling us on 020 7650 1200 or 0161 393 3530 to talk to the legal teams. We currently represent more than 250,000 drivers of diesel vehicles and are leading experts in vehicle emissions group claims. We also specialise in equal pay claims and workers' rights claims for large groups of claimants, often for those working in the gig economy. We are consistently ranked as leading practitioners in the legal directories Legal 500 and Chambers and Partners and are one of The Times top 100 law firms. We hold the Law Society legal practice quality mark Lexcel, and are accredited by numerous charities and other organisations.

Leigh Day

Written by the company

Justice for all
We are committed to claimant only cases ensuring that individuals have the same access to justice as the UK Government and large corporations.
How can we help?
Our principle areas of work cover injury and medical negligence, asbestos diseases, employment and discrimination, human rights, international and group claims, and regulatory and disciplinary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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4.7

All reviews

(2,285)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication throughout a long…

Great communication through out a long process. Regular emails explaining updates and what my options were. Felt like I was in control and able to make decisions.

18 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Emma,

We're happy to hear that our consistent communication and updates throughout the process empowered you to make informed decisions. Thank you for your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Excellent service

Will Broadbent of Leigh Day handled my case in a very professional and sensitive manner throughout. I was kept well informed during the process and any questions I had were very promptly answered. I was very pleased with the outcome of my personal injury claim and would not hesitate to recommend Leigh Day.

8 June 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Sarah,

We appreciate your kind words. We're happy to hear that you were pleased with the handling of your case and the outcome of your claim. It's great to know you felt well-informed and supported throughout the process.

Best wishes

Leigh Day

Rated 5 out of 5 stars

kept very well informed

kept very well informed - its been a long road and thank you for representing us

15 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Heidi,

Thank you for taking the time to leave us a review.

Best wishes

Leigh Day

Rated 5 out of 5 stars

I trust Leigh Day to do ‘right’ by me!

After months of legal support from Leigh Day where I was one client amongst thousands for a major law suit, I reached the point where I built real trust in the firm to do the right thing for me. Legal companies don’t always present the best of images where trust between client and legal advocate is paramount, but Leigh Day have totally nailed it for me. I felt like an individual client where my best interests were always forefront. The information chain was always timely, clear and understandable and the result was highly positive.

14 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that you built trust in our firm. We're glad you felt like an individual client and that the information was clear. Thank you for your positive feedback and for acknowledging our commitment to your best interests.

Rated 5 out of 5 stars

Natalie at Leigh Day was excellent

Natalie at Leigh Day was excellent

Walked me through the entire process and kept me up to date at all times. Also gained a satisfactory settlement. Obviously I would have preferred to not need the services of Leigh Day, but it's good to know they're there for you when you do need them

13 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Duncan,

We're happy to hear that the support provided was excellent and that the process was clearly explained. We appreciate your feedback and are glad a satisfactory settlement was reached.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Care and compassion

Was taken through the compensation process with great care and compassion

3 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for taking the time to leave us a review. We wish you the best in your future.

Rated 5 out of 5 stars

Excellent service

Leigh Day were helpful and kept me updated throughout a long complicated process. This was done by email as well as by phone calls.

1 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Angus,

We're happy to hear that our team was helpful and kept you informed throughout the process. We appreciate your positive feedback and thank you for sharing.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Massively complex police pension issue…

Massively complex police pension issue with the Government being the adversary and won with regular email updates.

11 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Oliver,

Thank you very much for your feedback. Best of luck with everything in the future.

Leigh Day

Rated 5 out of 5 stars

First class remedy

Can't fault the service, fought for what was right when those who should have didnt (Scottish police Federation). Prompt accurate comms throughout. Made retirement a realistic option at an age when I'll be able to enjoy it following illegal government theft. Thank you

1 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Ryan,

We appreciate your positive feedback and are so glad we could support you.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Thank you…

Leigh Day have done a fantastic job fighting the injustice and discrimination held against serving police officers of this country. The Police federation should be embarrassed that serving police officers have to turn to external solicitors to fight their corner. We’ll done Leigh Day and thank you.

11 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you very much for your 5* review.

Rated 5 out of 5 stars

Very efficient and competent service

Very efficient and competent service. Regular, comprehensive updates and you are never unsure about your options.

11 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that our service was efficient and competent for you. We appreciate your feedback regarding our comprehensive updates.

Rated 5 out of 5 stars

Simply the Best

Leigh Day solicitors took on the pension challenge for the police service and won our case. I was fully updated from start to finish with every decision and options.
The challenge resulted in receiving compensation and returning to the legacy scheme I originally joined.
Leigh Day challenged the government's decision when the police Federation for England and Wales accepted the changes to our pension scheme which was done unfairly and refused to challenge the government.
I highly recommend Leigh Day who stand for fairness and justice.

8 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Paul,

We appreciate your positive feedback regarding the pension challenge for the police service. We're happy to hear that you were fully informed throughout the process.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Just when you thought you didn’t have a chance, Leigh Day stepped up and done the unthinkable. Absolutely amazing 🙌🏻

10 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Ian,

Thank you very much for your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

From start to finish Leigh Day…

From start to finish Leigh Day supported and fought for what was just. When others turned their backs and gave bad advice Leigh Day rose to the challenge and won. Thank you all for your outstanding and professional work and continued belief and advice,you made a real difference to 1000's of people.

1 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Daragh,

We appreciate your positive feedback and are so glad to hear that our work made a real difference. It means a lot to us that we could support you.

Thank you.

Leigh Day

Rated 5 out of 5 stars

The company Leigh Day were professional…

The company Leigh Day were professional in every way, they provided indept information, updates and provided me with the correct information when required at each stage of the process. They were always true about their policies. I would recommend them again, I was extremely happy to have used them through this stressful process. Thanks Leigh Day.

10 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Paul,

We're happy to hear that our professional approach and detailed updates helped you through a stressful time. It's great to know our policies were clear and that you felt well-informed.

We wish you all the best.

Leigh Day

Rated 5 out of 5 stars

Excellent communication.

Excellent communication.
Easy to digest.
They are certainly doing what they say will do……
Absolutely top notch

9 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you very much for leaving us such a positive review.

Rated 5 out of 5 stars

All round satisfying experience

I would like to thank Andrew cooper from Leigh day solicitors for handling my case. He was very helpful and professional throughout. I hope they go on to help others suffering with a lung condition like myself

9 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Michael,

We appreciate your kind words. We are happy to have provided helpful and professional support during your case, and we wish you well. We're grateful for your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Excellent, professional service throughout

Fantastic support considering the scale of the case. Informative and helpful throughout with detailed emails and regular updates.

Highly recommend Leigh Day as a representative.

9 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that our support was helpful and informative during your case. We appreciate your recommendation and thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent experience with a very professional company.

We are absolutely delighted with the service received. The solicitor we dealt with was very polite, friendly and professional. My father was frail and hard of hearing but Steve was patient and understanding and treated him so respectfully. He kept us informed every step of the way with regular updates and when communicating always asked after my father and his health.
As a family we weren’t going to pursue a civil claim but Steve was very informative and gave us the confidence to proceed.

9 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Gail,

We're happy to hear about the positive experience you had. It's wonderful to know that our service, particularly the patience and respect shown to your father, made a difference. We appreciate your confidence in us to proceed with the claim and value your feedback.

Best wishes

Leigh Day

Rated 3 out of 5 stars

Im not sure of how much I got

Im not sure of how much I got, or if I've even received any money. I may have, but just forgotten in the time it took to come to fruition.
An conformation email would have helped.

9 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Colin,

Thank you for leaving us feedback.

If you provide your email to feedback@leighday.co.uk, I can have a member of the team contact you.

Best wishes

Leigh Day

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