Leigh Day Reviews 

2,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company and its legal services. Customers frequently praise the dedicated solicitors and staff members for their compassionate, professional, and deeply supportive approach throughout the entire claims process. People mention that communication is exceptionally clear, and they truly appreciate receiving regular updates that make difficult situations much easier to navigate successfully. Some people were dissatisfied with communication delays and slow response times when trying to reach out for essential assistance or progress updates. Reviewers also noted frustrating difficulties during the initial enquiry stage or mentioned that certain customer responses felt generic and unhelpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, caring, and... See more

Service

Consumers find service to be positive, highlighting well-organised and highly professional legal... See more

Customer service

People report positive experiences with customer service, noting that representatives are compassionate,... See more

Claim

Customers consistently note positive experiences with claim, highlighting successful settlements and... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept well-informed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ava from Leigh Day looked after my case brilliantly. She was professional and at the same time showed care whilst I was suffering mentally due to a cycle accident. She was very responsive and checke... See more

Company replied

Rated 5 out of 5 stars

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I trie... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value an... See more

Company replied

Rated 5 out of 5 stars

My Case Manager Chris Livesey was brilliant he kept me informed and gave me good advice. He made me feel like a person and not a case number. I appreciated all his hard work I Highly recommend L... See more

Company replied


Company details

  1. Lawyer
  2. Employment Lawyer
  3. Law firm
  4. Personal Injury Lawyer

Written by the company

We are top-ranked London & Manchester lawyers advising on personal injury, asbestos and mesothelioma claims, medical negligence, human rights, employment & discrimination law. Get it touch today by calling us on 020 7650 1200 or 0161 393 3530 to talk to the legal teams. We currently represent more than 250,000 drivers of diesel vehicles and are leading experts in vehicle emissions group claims. We also specialise in equal pay claims and workers' rights claims for large groups of claimants, often for those working in the gig economy. We are consistently ranked as leading practitioners in the legal directories Legal 500 and Chambers and Partners and are one of The Times top 100 law firms. We hold the Law Society legal practice quality mark Lexcel, and are accredited by numerous charities and other organisations.

Leigh Day

Written by the company

Justice for all
We are committed to claimant only cases ensuring that individuals have the same access to justice as the UK Government and large corporations.
How can we help?
Our principle areas of work cover injury and medical negligence, asbestos diseases, employment and discrimination, human rights, international and group claims, and regulatory and disciplinary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,285)

249 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support from start to finish

Great support from start to finish. Kept me up to date through the whole process and made everything easy for me to do. Would highly recommend.

13 November 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that our support throughout the entire process was helpful and made things easy. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

"Outstanding Service During My Accident Claim"

would like to extend my sincere appreciation to Uzma for the outstanding support she provided in managing my accident claim. Throughout the entire process, Uzma demonstrated exceptional professionalism, clear communication, and a genuine commitment to ensuring that I was fully informed and comfortable at every stage.
Her ability to explain complex matters in a straightforward and reassuring manner was invaluable, particularly during moments when I felt overwhelmed. Uzma consistently displayed patience, empathy, and a thorough understanding of the claims process, which gave me confidence that my case was being handled with the utmost care and expertise.
Uzma’s dedication and attention to detail reflect the highest standards of customer service. I am grateful for her guidance and would not hesitate to recommend her to anyone seeking reliable and compassionate support during a claims process.

11 November 2024
Unprompted review
Leigh Day logo

Reply from Leigh Day

We appreciate you sharing your experience. We are happy to hear that you received outstanding support with clear communication and genuine commitment during your claim. We value your feedback and are grateful for your recommendation.

Rated 5 out of 5 stars

I sought the services of Leigh Day to…

I sought the services of Leigh Day to resolve a complicated claim having been knocked off my bicycle by a motorist who tried to turn the blame in my direction. It was an arduous and stressful process by Leigh Day worked very hard to process and win the claim and while it took time, I was kept well informed and supported through the process the whole time.
Excellent service and pleasing outcome with the settlement. Super professional.

7 November 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that we could help resolve your complicated claim after your cycling accident. We appreciate your recognition of our hard work, our commitment to keeping you informed, and our professional support throughout the process. Thank you for your positive feedback.

Rated 5 out of 5 stars

Absolutely amazing service from start…

Absolutely amazing service from start to finish.
Their aviation lawyer specialises in the complex legal and commercial aspects of flight, air travel, and the aerospace industry. They helped find justice for my disabled son who was injured during special assistance at the airport.
The communication has been transparent, informative and they listen to the clients. Trust was built from the very offset and I truly cannot recommend them enough! Outstanding and I’m genuinely very grateful for all their hard work 😊

3 November 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that you received amazing service. It's wonderful to know we could help your son. We appreciate your trust and are grateful for your kind recommendation!

Rated 1 out of 5 stars

Class action - can’t even get past onboarding.

I would like to instruct you to act for me in part of a class action claim. I can’t get past your onboarding because I am disabled and unable to use the telephone and your staff member MR does not know what a class action is and sends me a personal injury claim questionnaire to fill in. I don’t think she understands me or your firm does not work with disabled customers?

** Leigh Day have now asked me for a telephone number. See above.
** Leigh Day have now asked me for a reference number. See above, (as I could not get past 'MR' I don't have a reference number).
** Do NOT TELEPHONE ME! Reasonable adjustment applies.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Pothole outing

Excellent legal support from Leigh Day, via British Cycling, following a road accident.

31 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Chris,

We're happy to hear that you received excellent legal support following your road accident. Thank you for sharing your positive experience.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Invaluable legal support after accident

This was my first time using Leigh Day through my British Cycling membership. Due to the severity of my injury Sally and her team took on my case.
From the first moment I met Sally, I knew I was in safe hands. During a very vulnerable time of my life I felt that I could wholeheartedly put my trust in Sally and her team for doing everything they could for my case. I felt very well guided and informed throughout the process.
Sally's invaluable experience has made all the difference throughout the process and has left me feeling reassured about the decisions that had to be made and the final positive outcome.

6 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Anne,

We're happy to hear that you felt safe and well-supported by the team during such a vulnerable time. It's great to know that their experience made a difference and reassured you about the positive outcome. Thank you for sharing your experience.

Best wishes

Leigh Day

Rated 5 out of 5 stars

The claim would never have been successful without Gemma help

This claim was made complex by the insurance company although the driver was 100% at fault. The driver was using his insurance in a rental car so the rental company said his insurance should pay and his insurance said his insurance should pay! Due to Gemma White’s persistence and eventually starting going to prepare documentation for the Small Claims Court claim was my claim successful. So well done Gemma

14 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Gerard,

We appreciate you sharing your experience. We're happy to hear that the claim was successful because of the persistence of our team. Thank you for your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Excellent Support

An excellent experience through the entire process. From the start to the finish the service was incredibly professional but with the personal touch. Specific thanks to Nicola my case worker who made the entire experience less traumatic. Highly recommended.

24 November 2024
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Martin,

We're happy to hear that you had an excellent experience with our service. We appreciate your kind words and are so glad that our team's personal touch made the process less difficult for you.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Dealing with one person helps

Dealing with one person helps, luckily it was Gemma. Thorough, professional and knowledgeable. Responding to questions in a timely manner but having to deal with the driver’s slow insurance company was sometimes painful. Gemma kept me informed of the various stages and importantly explained the system. I got the settlement payment promptly. Thank you Gemma and thank you Leigh Day.

29 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Barney,

We're happy to hear that you had a positive experience. It's great that the person you dealt with was thorough, professional, and knowledgeable. We appreciate your feedback regarding the delays caused by the driver’s insurance company, and we're glad you received your settlement payment promptly.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Excellent service

Excellent service from Sarah Westoby. Her responses were swift, clear and knowledgeable, and she went out of her way to be helpful.

28 August 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for taking the time to leave us a positive review.

Rated 5 out of 5 stars

Communication from Leigh Day was so…

Communication from Leigh Day was so clear and consistent. Really happy with being kept up to date and understanding what was happening.

28 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that our clear and consistent communication met your expectations. It's great to know you felt informed and understood the process. Thank you.

Rated 5 out of 5 stars

Leigh Day have been fantastic from day…

Leigh Day have been fantastic from day one when they agreed to take on the Government regarding their unlawful discrimination of public sector workers.
Their communication has been faultless, clear and concise.
Their commitment to the cause has been faultless and their fee structure clearly explained from the outset. I would recommend them to act as a legal firm.

26 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that you had a fantastic experience with our services. It's great to know our communication and commitment met your expectations. Thank you for recommending us!

Rated 5 out of 5 stars

the use of leigh day started,when i was…informed i needed a solicitor in coroners with me

the use of leigh day started,when i was informed by coroners court. that i had bring a solicitor, with me.a few phone calls where made,and leigh day was the only one interested.i had to agree a few things first,as it was a medical case.i was not allowed to ask questions,after the coroners court was over. a review was done on my case.leigh day took it as a no win no fee, after a lot off digging. a lot off mistakes came to light,as regards care to my wife. it has taken a few years,but they did in the end.

19 June 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Peter,

We appreciate you sharing your experience. We acknowledge the complexities of your case and are glad we could assist you during a difficult time. It's rewarding to know our efforts made a difference in the end. Thank you.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Brilliant service from Leigh Day

My accident claim was handled professionally, efficiently and in a sympathetic manner by a fantastic para legal. Ava, you are a credit to your organisation and I greatly appreciate your help throughout this difficult situation.

22 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Andy,

We're happy to hear that your claim was handled professionally and efficiently. We appreciate your kind words and are so glad we could help you through this difficult time.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Thank you Leigh Day

Myself and my family have had extensive dealings with Leigh Day over the last few years in relation to the murder of our beloved son, brother and uncle. They guided us through the subsequent lengthy inquest and civil litigation claim with the utmost compassion, professionalism and diligence, responding instantly as soon as information was available and any clarity was required.

Lily Hedgman, Benjamin Burrows, Fiona Huddleston and the rest of the team, are all truly excellent at their jobs and deserve the highest of praise (and a pay rise in my opinion). At the worst time of our lives they got us through an horrendous legal ordeal which nothing can prepare you for.

I will always be grateful for everything they have done for us and would recommend them 100% to anybody seeking legal assistance in their time of need.

Thank you.

21 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

We deeply appreciate your kind words. It means a lot to us that we could support you and your family through such a difficult time. We are grateful for your recommendation and wish you all the best.

Rated 5 out of 5 stars

Can’t praise enough

Can’t praise Leigh Day enough for their dogged determination and expert knowledge. They battled on our behalf and came up trumps. Highly recommended

1 December 2024
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Kevin,

Thank you for recommending our services; we appreciate your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Leigh Day have represented me for two…

Leigh Day have represented me for two legal cases and have been superb. It’s not just the fact we won, it’s their communication throughout that shows they are consummate professionals.

18 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Rich,

We're happy to hear that our communication and professionalism stood out during your two legal cases. Thank you for acknowledging our work and sharing your positive experience.

Best wishes

Leigh Day

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