Leigh Day Reviews 

2,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company and its legal services. Customers frequently praise the dedicated solicitors and staff members for their compassionate, professional, and deeply supportive approach throughout the entire claims process. People mention that communication is exceptionally clear, and they truly appreciate receiving regular updates that make difficult situations much easier to navigate successfully. Some people were dissatisfied with communication delays and slow response times when trying to reach out for essential assistance or progress updates. Reviewers also noted frustrating difficulties during the initial enquiry stage or mentioned that certain customer responses felt generic and unhelpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, caring, and... See more

Service

Consumers find service to be positive, highlighting well-organised and highly professional legal... See more

Customer service

People report positive experiences with customer service, noting that representatives are compassionate,... See more

Claim

Customers consistently note positive experiences with claim, highlighting successful settlements and... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept well-informed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ava from Leigh Day looked after my case brilliantly. She was professional and at the same time showed care whilst I was suffering mentally due to a cycle accident. She was very responsive and checke... See more

Company replied

Rated 5 out of 5 stars

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I trie... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value an... See more

Company replied

Rated 5 out of 5 stars

My Case Manager Chris Livesey was brilliant he kept me informed and gave me good advice. He made me feel like a person and not a case number. I appreciated all his hard work I Highly recommend L... See more

Company replied


Company details

  1. Lawyer
  2. Employment Lawyer
  3. Law firm
  4. Personal Injury Lawyer

Written by the company

We are top-ranked London & Manchester lawyers advising on personal injury, asbestos and mesothelioma claims, medical negligence, human rights, employment & discrimination law. Get it touch today by calling us on 020 7650 1200 or 0161 393 3530 to talk to the legal teams. We currently represent more than 250,000 drivers of diesel vehicles and are leading experts in vehicle emissions group claims. We also specialise in equal pay claims and workers' rights claims for large groups of claimants, often for those working in the gig economy. We are consistently ranked as leading practitioners in the legal directories Legal 500 and Chambers and Partners and are one of The Times top 100 law firms. We hold the Law Society legal practice quality mark Lexcel, and are accredited by numerous charities and other organisations.

Leigh Day

Written by the company

Justice for all
We are committed to claimant only cases ensuring that individuals have the same access to justice as the UK Government and large corporations.
How can we help?
Our principle areas of work cover injury and medical negligence, asbestos diseases, employment and discrimination, human rights, international and group claims, and regulatory and disciplinary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,285)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with Leight Day on Personal Injury Claim. Their expertise, attention to detail, and clear communication made the process smooth and stress-free. They explained every step in plain language, kept me updated, and genuinely cared about achieving the best outcome.
 I’m truly grateful for their dedication and would highly recommend them to friends and family or  anyone seeking reliable and knowledgeable legal support.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Honestly these guys here are very…

Honestly these guys here are very professional and they know what there doing the process does take time however all good things take time and eventually all the hard work they put in payed off

28 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Youssef,

We are so glad to hear that our team's professionalism and hard work paid off for you. Thank you for your kind words.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Zoe is the most helpful person I know…

Zoe is the most helpful person I know she keeps you in touch with what's going on very helpful would definitely recommend leigh day if you have any legal problems big thumbs up to leigh day and zoe Stephen dowdall thank you

26 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Stephen,

We are so happy to hear about your positive experience and appreciate you sharing your kind words.

Best wishes

Leigh Day

Rated 4 out of 5 stars

Cameron Vincent

Cameron Vincent is a kind, compassionate, professional man. He was aware of the distress to me of the minute detailing of my accident 18 months ago as well as the long process of the claim itself and was always helpful and encouraging. He was easily available to me in helping me understand how this insurance system works and was endlessly patient. When he had a holiday I was able to have contact with someone he had put in his place. I am most grateful to Cameron for the generous support I received.

22 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Alexandra,

We are pleased to hear about your positive experience and the generous support you received. It is wonderful to know our team was helpful and encouraging throughout your claim process. We appreciate you sharing your feedback.

Best wishes

Leigh Day

Rated 1 out of 5 stars

These are the biggest scammers…

These are the biggest scammers going..they take all your information then never hear from them again. DO NOT PUT AN EMISSIONS CLAIM IN WITH THIS MOB.

15 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

We are sorry to hear your experience, if you are able to provide further details, we will be able to have someone get in touch as soon as possible.

Rated 1 out of 5 stars

Declined By Leigh Day Immediately Based On A Badly Designed Form Or Was It!!

I contacted Leigh Day Solicitors via their website. In return I was sent a form to complete which apparently they base all of their decisions on. Very few of the questions asked reflected my needs as a potential client. Interestingly one of the few questions asked was How do you intend to pay? Insurance? Union backed? When I stated from my savings, I instantly knew my request for 6 or so very simple questions to be put to The Metropolitan Police Service regarding my treatment was going to be declined. Having declined my application, they responded stating they do not have the capacity/available skills to assist. This was before they knew what my requirements were as a client. I am very dis-appointed with the general "blanketed" response given which left me with a feeling of without a substantial backer, its thanks but no thanks or could it be as simple as a 'conflict of interest' as they are and do represent many within the Police Service.

5 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

We appreciate you sharing your experience with us, and regret that we were unable to assist you on this occasion. We are sorry that our initial process did not meet your expectations or address your specific needs.

If you would like to provide us with any further details, please feel free to send an email to feedback@leighday.co.uk.

Rated 5 out of 5 stars

The team

The team, led by Sarah Moore, were consistently professional, compassionate, and sensitive in handling the difficult aspects of my case. Katie Bohl kept me fully informed throughout the process and was always there to offer support and reassurance.
I always felt that Sarah and her team genuinely cared and were working tirelessly in my best interests. During our Teams calls, I never felt rushed — Sarah always took the time to explain complex issues clearly, and no question ever felt like a “stupid” one.

I am extremely grateful for their dedication, hard work, and the positive outcome they achieved for me.

11 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Jan,

Thank you for taking time to leave such positive feedback, we wish you all the best in the future.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Was a great service

Was a great service, one gentleman all the way through, he explained all the stages and kept me informed. Incident was on 04 07 2024 and took nearly 2 years for a final settlement to be agreed

26 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Kevin,

We appreciate your feedback. We are glad to hear our colleague provided excellent service and kept you informed throughout the process.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Personal Injury Claim - Successful

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I tried to get help for physio costs from my employer but they were not interested so my only recourse was to take legal action. The support from Leigh Day was excellent and they made sure that the claim was successful

8 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dar Paul,

We are so pleased to hear about your positive experience with us. It's wonderful to know we could provide excellent support and a successful outcome for your claim. Thank you for sharing your kind words.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Leigh Day Solicitors…

Leigh Day have provided an outstanding service from start to finish. I was sent regular emails, keeping me informed of what was happening and what was required from me. I could also ring the office to ask questions if I didn’t understand something. The team were diligent, caring and very efficient. Thank you to all the team.

7 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Carol,

We're so glad to hear you had such a positive experience with our team. Your kind words about our service and efficiency are truly appreciated.

Best wishes

Leigh Day

Rated 5 out of 5 stars

During what was quite a difficult time…

During what was quite a difficult time for me when I first contacted Sarah Moore, Sarah and Katie were very informative and supportive during the whole process and I can't thank them enough for their compassion throughout.

7 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for taking the time to leave such a positive review.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Excellent service

From the initial contact , the information and procedure was fully explained. I was well informed about the evidence I needed to provide, and was kept up to date with proceedings at every stage. Excellent service, would really recommend.

30 April 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Clive,

We're so glad to hear we kept you well-informed and provided excellent service throughout the process. Thank you for your kind recommendation!

Best wishes

Leigh Day

Rated 5 out of 5 stars

Kept it straightforward

Kept it straightforward, contacted me when relevant, and fully explained the process. Honesty , and attention to detail, keeping me fully informed along the way

7 April 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

Excellent service for bike incident compensation claim

Leigh Day were excellent when dealing with my claim for compensation after I was knocked off my bike by a car. They helped me successfully arrive at a good outcome with settlement of an appropriate amount. I would recommend them.

28 April 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Tim,

We are so pleased we could help you achieve a good outcome for your compensation claim. Thank you for your kind recommendation.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Very pleased with the compensation…

Very pleased with the compensation amount and the service received. Only drawback was having to chase for updates occasionally.

30 April 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Mr Butler

We're glad to hear you were pleased with the compensation and service. We note your feedback regarding updates.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Unmatched Support

Sally, Sarah, and the Leigh Day team were an incredible support during one of the most stressful times in my life. Their expertise, professionalism, and dedication were matched by genuine compassion and calmness throughout the entire process. They kept me informed, reassured, and confident every step of the way, and I’m truly grateful for everything they did.

15 August 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Evie,

We are so glad to hear we could provide such supportive and professional assistance during a challenging time. Your kind words mean a lot to us.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Fantastic clinical negligence law firm

Where do I even begin, there are not enough words to share my gratitude.

I started this journey back in 2021, after suffering life-changing injuries following the birth of my child. Even making that first step to contact a solicitor was something I went back and forth on so many times. I didn’t know if I had the strength to face it all again—the memories, the trauma, the unknown.

What I didn’t realise then was just how long, detailed, and at times overwhelming this journey would be. There were moments where I had to relive some of the hardest experiences of my life, and that is not something you can ever truly prepare for.

But from day one, I was never alone.

Kirsten Wall has been beside me every single step of the way. Through every question, every worry, every moment of doubt—she was there. Patient, kind, and always understanding. She didn’t just do her job, she truly cared. Marie and Ayla have been just as incredible, showing the same compassion, reassurance, and dedication throughout.

I cannot put into words how much it has meant to feel heard, supported, and believed during such a vulnerable time in my life. This team of amazing women have handled everything with such sensitivity and strength, never once making me feel like I was just another case. They made me feel human. They made me feel safe.

Five years later, as this journey comes to an end, I look back with so much gratitude. Not just for the outcome, but for the people who stood beside me and helped me through one of the most difficult chapters of my life.

If you have suffered birth trauma and are unsure whether to take that first step—please know you don’t have to go through it alone. Kirsten and her team will stand with you, support you, and fight for you with everything they have.

I will be forever grateful.

27 April 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

We are deeply moved by your incredibly powerful and heartfelt review. It means so much to us to know that we could provide the support and care you needed during such a challenging time. We are truly grateful for your trust and for sharing your journey with us. Your words inspire us to continue our commitment to compassionate and dedicated service.

We wish you all the best

Leigh Day

Rated 5 out of 5 stars

Amazing!

An amazing team! I'm extremely grateful for Leigh Day and their services. In particular Cameron Vincent and Sally Moore and how they handled my brother's case.

They were professional at all times, supportive and always took the time to explain everything clearly throughout what has been a long and complex case. Their guidance and reassurance made a real difference during a very difficult time.

Cameron’s dedication is truly admirable, and I’m very grateful for all the hard work he has put in.

We truly appreciate all their hard work and dedication, and would highly recommend their services.

Thank you again, Cameron & Sally.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Accident cliam

Gave me endless guidance throughout, whilst keeping me fully informed which resulted in me receiving the best outcome. Cannot recommend this company enough. Thank you

27 February 2026
Unprompted review

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