Leigh Day Reviews 

2,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company and its legal services. Customers frequently praise the dedicated solicitors and staff members for their compassionate, professional, and deeply supportive approach throughout the entire claims process. People mention that communication is exceptionally clear, and they truly appreciate receiving regular updates that make difficult situations much easier to navigate successfully. Some people were dissatisfied with communication delays and slow response times when trying to reach out for essential assistance or progress updates. Reviewers also noted frustrating difficulties during the initial enquiry stage or mentioned that certain customer responses felt generic and unhelpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, caring, and... See more

Service

Consumers find service to be positive, highlighting well-organised and highly professional legal... See more

Customer service

People report positive experiences with customer service, noting that representatives are compassionate,... See more

Claim

Customers consistently note positive experiences with claim, highlighting successful settlements and... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept well-informed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ava from Leigh Day looked after my case brilliantly. She was professional and at the same time showed care whilst I was suffering mentally due to a cycle accident. She was very responsive and checke... See more

Company replied

Rated 5 out of 5 stars

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I trie... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value an... See more

Company replied

Rated 5 out of 5 stars

My Case Manager Chris Livesey was brilliant he kept me informed and gave me good advice. He made me feel like a person and not a case number. I appreciated all his hard work I Highly recommend L... See more

Company replied


Company details

  1. Lawyer
  2. Employment Lawyer
  3. Law firm
  4. Personal Injury Lawyer

Written by the company

We are top-ranked London & Manchester lawyers advising on personal injury, asbestos and mesothelioma claims, medical negligence, human rights, employment & discrimination law. Get it touch today by calling us on 020 7650 1200 or 0161 393 3530 to talk to the legal teams. We currently represent more than 250,000 drivers of diesel vehicles and are leading experts in vehicle emissions group claims. We also specialise in equal pay claims and workers' rights claims for large groups of claimants, often for those working in the gig economy. We are consistently ranked as leading practitioners in the legal directories Legal 500 and Chambers and Partners and are one of The Times top 100 law firms. We hold the Law Society legal practice quality mark Lexcel, and are accredited by numerous charities and other organisations.

Leigh Day

Written by the company

Justice for all
We are committed to claimant only cases ensuring that individuals have the same access to justice as the UK Government and large corporations.
How can we help?
Our principle areas of work cover injury and medical negligence, asbestos diseases, employment and discrimination, human rights, international and group claims, and regulatory and disciplinary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,285)

249 reviews in the last 12 months

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Rated 3 out of 5 stars

Initially

Initially, I was disappointed with Leigh Day's support and performance as the paralegal appointed to my case struggled with the legal aspects and was trying to get me to accept a misdiagnosis of my injuries. It was only when I went over their head to their boss that the situation significantly improved and resulted in a different (and far better) paralegal being assigned to my case. The result was very satisfactory, but I believe that it would have taken 12 months less if I had not, initially, been assigned such a poor performing paralegal.

17 April 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Ian ,

We appreciate you sharing your experience and feedback. We are sorry to hear about the initial difficulties you faced and we are glad that the situation improved .

Best wishes

Leigh Day

Rated 5 out of 5 stars

First class service

Our heartfelt thanks to Louisa who from the first day we met her has always shown kindness, support, and empathy at what is a difficult time. Regular updates kept us abreast of what was happening behind the scenes and her professionalism shone through. The service provided by her and her colleague has been exemplary.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service from LEIGH DAY solicitors

My claim for industrial injurywas carried out by Leigh Day
The claim was carried out withou delay and discussions with the solicitor handling the case were carried out in an in-depth and professional manner.
The resultant claim payment received was far in excess of my expectation.
I would certainly recommend Leigh Day.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible knowledge and help with personal injury claims

After my husband's road traffic accident in 2023, we entered a very dark phase where we nearly lost him. A kind friend who is a barrister put us in touch with Sally at Leigh Day to help us with our personal injury claim.
Sally has been incredibly helpful and insightful, she brought so much experience with her that was second to none. When your whole world has been turned upside down, you find you are desperate for some knowledgeable help and her confidence in winning our case provided me with such comfort at a time when it was so badly needed. We couldn't have got through this without her. Nothing seemed to phase Sally and her determination to help us was admirable. She "held our hands" through this difficult process and was available whenever we needed her. As she predicted, she won our case and helped us to secure funds to cover the loss of earnings and buy a house that is suitable for my (now) disabled husband which has made our lives so much easier.

Thank you so much Sally!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

They help me with my claim and we are…

They help me with my claim and we are just waiting for funds to go into my account lm so glad of the outcome and will feel so much better to have rid of the horrible marks on my legs and they are truly amazing and always keep you updated regularly it does take awhile so be patient thank you

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Louisa and her team provided excellent…

Louisa and her team provided excellent legal guidance and support for my Father and our family during an extremely difficult time, remaining in contact with us throughout the entire process.
Leigh Day also provided very helpful, practical advice and external contacts that enabled us to focus on our fathers care.
We could not recommend this service more.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Leigh Day. The team was highly professional, supportive, and kept me well-informed throughout the entire process. They handled everything efficiently and made what could have been a stressful situation much easier to manage.
I truly appreciated their clear communication, responsiveness, and dedication to achieving the best outcome. The process was smooth, and everything was explained clearly at every stage.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Leigh Day

Amazing service. Emma was so very caring, compassionate and understanding. She kept us undated constantly. Whenever we asked questions we had an instant reply. She went above and beyond.
Highly recommend Leigh Day .
Eternally grateful.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Abysmal Service

I was, and still am looking for a solicitor to represent me in my case against the Environmental Agency. Up until Dec 2023 the EA, as a public body, were exempt from prosecution. But the situation changed when the Mr and Mrs Brookwood v Environmental Agency case set a new precedent, my claim against the EA falls into this category. My regular solicitor could not help me, simply because the company didn't have the experience to deal with the EA, I found this was the case in general with all the other solicitors I contacted, as well as the fact that there was a conflict of interest. Eventually I contacted a legal firm and spoke to a representative who listened to my case, but could not take it on because his company only dealt with commercial customers, however he recommended Leigh Day as the company to help me. To cut a long story short in spite of several phone calls and going through their complaints procedure on their website no one has had the decency to reply let alone help me
Ben Salczynski

6 February 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Ben

We appreciate you bringing this to our attention.

We can see that several emails were sent to you throughout January and February, and our team have also attempted to contact you via telephone, including today. Please could you contact postbox@leighday.co.uk or call 020 7650 1200 to confirm your correct contact details?

Thank you for your patience,

Leigh Day

Rated 1 out of 5 stars

I don’t know why the reviews for these…

I don’t know why the reviews for these are so high. When you go to them with an issue, you expect them to be pro-active; build you a case and do all the chasing. Instead they pass things like enquiries on to you, almost like you have to convince them to take it. They should just take your info, chase everywhere for evidence and have your corner but they don’t. They are not pro active, and won’t fight for you if your case isn’t already an open and shut easy one. Poor experience. Led me on then spontaneously closed my case while I was waiting for a reply from an external agency they asked me to contact.

27 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Mason,

We appreciate you sharing your experience.

We're sorry to hear that our service did not meet your expectations regarding proactive case handling and support. We aim to provide comprehensive assistance and are concerned that we fell short. We'll review your feedback to improve our processes and ensure a more supportive experience in the future. Thank you for bringing this to our attention.

Best wishes

Leigh Day

Rated 5 out of 5 stars

I first contacted Leigh Day in May 2023…

I first contacted Leigh Day in May 2023 after sustaining poly-trauma in a RTC, I was given their details from Day One Trauma Support charity whilst in hospital. They were extremely helpful and successful in my personal injury claim against the defendant.

The solicitor I worked with was absolutely excellent. He was very professional and offered great advice. He understood that I was very new to having to deal with legal processes. He explained the whole process and kept me informed with every step that was taken and was supportive with my decisions.

I would highly recommend Leigh Day to anyone needing legal support.

12 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

We appreciate you highlighting the support received and the professionalism of our solicitor in guiding you through the legal process. Thank you for recommending us!

Best wishes

Leigh Day

Rated 5 out of 5 stars

I’m really pleased with the service I…

I’m really pleased with the service I received from Leigh Day. Everything was explained clearly and honestly, which made the whole process feel straightforward and reassuring. They handled my case professionally and were always quick to respond whenever I had questions. I’d definitely recommend them.

20 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Lukasz,

We're happy to hear that our clear, honest, and professional service made the process straightforward and reassuring for you. We appreciate your recommendation and thank you for your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Very professional

I have been very happy with my experience with Leigh Day, not only because my case has had a positive outcome but because I have been treated with the upmost care, dignity and respect, especially given the particulars of my medical case. It has been ongoing for a number of years but I have been kept informed every step of the way.

26 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Emma,

We're happy to hear about your positive experience. It's wonderful to know that we treated you with care, dignity, and respect throughout your case, and that you were well-informed. Thank you for sharing your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Help through dark times

We were recommended to Leigh Day by the special care nurses at our local hospital, we found them to be excellent to deal with, very knowledgeable, respectful and considerate. They kept us informed throughout the process and through their hard work and dedication brought about an excellent conclusion

9 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Graeme,

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding our team's knowledge, respect, and dedication. Thank you for sharing your feedback.

With best wishes

Leigh Day

Rated 5 out of 5 stars

I would recommend this company to…

I would recommend this company to anyone. They have been professional throughout and keep me undated from start to finish. They have been contactable and explained in detail every step as it has arisen which has helped me deal with the whole process. I would have no hesitation in recommending them to anyone that is looking for a professional company that can give them piece of mind at the same time. I received Excellent service.

21 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Karen,

We appreciate you recommending us. We're happy to hear that our professionalism and clear communication provided you with peace of mind. Thank you for your excellent feedback.

With best wishes
Leigh Day

Rated 5 out of 5 stars

I was in great hands

I was in great hands. My legal representative was Nath Gbikpi is highly qualified. She handled my application with utmost care and professionalism. She also always responded promptly to any queries or concerns I had about my application and went above and beyond with regards to providing guidance and advice. I felt at ease and assured of the success of my application.

23 September 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Bliss,

We're happy to hear that you felt well-supported. It's great to know that our team's care and expertise made you feel comfortable and confident. Thank you for your positive feedback.

With best wishes
Leigh Day

Rated 5 out of 5 stars

Extremely professional service

Extremely professional service. My case was handled with discretion at all times and I received regular updates. I'm very pleased with the whole process and very thankful for the work Freya, Kelys and the team put into my case. I would recommend this firm without hesitation.

2 March 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Segbe,

We appreciate your kind words and are so glad the matter was handled professionally. We are very pleased that you were updated consistently and are thankful for your recommendation.

With best wishes
Leigh Day

Rated 5 out of 5 stars

Excellent work from Leigh Day

Leigh Day have helped me massively after I came off my bike when going over a pothole that the Council had negligently failed to repair. I am an experienced cyclist, so knowing that the accident was not my fault, I was keen to pursue a claim.

My file handler, Emma Brocklehurst, was great. She always kept me fully informed and explained the progress of my claim to me in clear, understandable terms. Emma and her team took time to gather the evidence needed to put together an ultimately successful case. She represented me well during the negotiations for settlement, making sure I received the compensation I deserved for the damage my bike sustained and my injuries.

I would recommend Leigh Day and Emma for anyone who has gone through something similar to me. Thank you to Emma and her colleagues!

18 February 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Kevin,

We're so glad to hear about the positive impact our services had after your cycling accident. It's great to know the claim was handled effectively, and that you were well-informed throughout the process. We appreciate your recommendation and thank you for sharing your experience.

With best wishes
Leigh Day

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